, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Effective Customer Service Rep and Coordinator with 13 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Skills
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Store maintenance ability
Inventory control familiarity
Customer service expert
Invoice processing
Adaptive team player
Opening/closing procedures
Energetic work attitude
Sharp problem solver
Critical Thinking
Computers and Electronics
Microsoft Office
Closing
Communication skills
Conflict resolution
Critical Thinking
Customer service
Direction
Electronics
Email
Inventory control
Listening
Microsoft Office
Strong organizational skills
Personnel
Problem solver
Processes
Quality
Recording
Sales
Scripts
Supervisor
Team player
Telephone
Call center experience
Problem-solving abilities
Experience
09/2020 to CurrentFranchisee Services CoordinatorChumash Casino | Santa Ynez, CA,
Managed incoming and outgoing correspondence and packages to support smooth daily operations.
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Built relationships with strategic partners leading to business development opportunities.
Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Delivered service and support to each customer, paving way for future business opportunities.
Consulted with customers to determine best methods to resolve service and billing issues.
08/2018 to 09/2020Guest Service AgentAbb Ltd | Louisville, KY,
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Confer with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Refer unresolved customer grievances to designated departments for further investigation.
Hear and resolve complaints from customers or the public.
Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Maintained consistent positive customer feedback.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Act as point of contact when supervisor is not available by answering questions for peers and handling escalations that arise.
Rated outstanding for 2019.
01/2011 to 08/2018Customer Service LeaderConcentra | El Segundo, CA,
Successfully managed the activities of 8 team members in multiple locations.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Interviewed, hired and trained new quality customer service representatives.
Addressed negative customer feedback immediately.
Effectively communicated with team members to maintain clearly defined expectations.
Resolved customer questions, issues and complaints.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
11/2010 to 02/2011Medical Assistant- Per DiemYale University | City, STATE,
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Printed and filed examination data records according to HIPAA patient standards.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Kept facility stocked with necessary supplies, equipment and instruments.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Education and Training
Expected in Bachelor of Arts | Human ServicesSouthern New Hampshire University, Hooksett, NHGPA:
Dean's List Honoree Fall 2020
Honor Roll Fall 2020
Expected in 2019Associate of Science | General StudiesHousatonic Community College, Bridgeport, CTGPA:
Dean's List, Spring 2019.
Honors Society.
Expected in 05/2010Certificate | Medical AssistingBranford Hall Career Institute, Branford, CTGPA:
Expected in 06/2006High School Diploma | West Haven High School, West Haven, CTGPA:
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