Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Effective Customer Service Rep and Coordinator with 13 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Store maintenance ability
  • Inventory control familiarity
  • Customer service expert
  • Invoice processing
  • Adaptive team player
  • Opening/closing procedures
  • Energetic work attitude
  • Sharp problem solver
  • Critical Thinking
  • Computers and Electronics
  • Microsoft Office
  • Closing
  • Communication skills
  • Conflict resolution
  • Critical Thinking
  • Customer service
  • Direction
  • Electronics
  • Email
  • Inventory control
  • Listening
  • Microsoft Office
  • Strong organizational skills
  • Personnel
  • Problem solver
  • Processes
  • Quality
  • Recording
  • Sales
  • Scripts
  • Supervisor
  • Team player
  • Telephone
  • Call center experience
  • Problem-solving abilities
09/2020 to Current Franchisee Services Coordinator Chumash Casino | Santa Ynez, CA,
  • Managed incoming and outgoing correspondence and packages to support smooth daily operations.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Built relationships with strategic partners leading to business development opportunities.
  • Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
08/2018 to 09/2020 Guest Service Agent Abb Ltd | Louisville, KY,
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Hear and resolve complaints from customers or the public.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Maintained consistent positive customer feedback.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Act as point of contact when supervisor is not available by answering questions for peers and handling escalations that arise.
  • Rated outstanding for 2019.
01/2011 to 08/2018 Customer Service Leader Concentra | El Segundo, CA,
  • Successfully managed the activities of 8 team members in multiple locations.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Interviewed, hired and trained new quality customer service representatives.
  • Addressed negative customer feedback immediately.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Resolved customer questions, issues and complaints.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
11/2010 to 02/2011 Medical Assistant- Per Diem Yale University | City, STATE,
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Education and Training
Expected in Bachelor of Arts | Human Services Southern New Hampshire University, Hooksett, NH GPA:
  • Dean's List Honoree Fall 2020
  • Honor Roll Fall 2020
Expected in 2019 Associate of Science | General Studies Housatonic Community College, Bridgeport, CT GPA:
  • Dean's List, Spring 2019.
  • Honors Society.
Expected in 05/2010 Certificate | Medical Assisting Branford Hall Career Institute, Branford, CT GPA:
Expected in 06/2006 High School Diploma | West Haven High School, West Haven, CT GPA:

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School Attended

  • Southern New Hampshire University
  • Housatonic Community College
  • Branford Hall Career Institute
  • West Haven High School

Job Titles Held:

  • Franchisee Services Coordinator
  • Guest Service Agent
  • Customer Service Leader
  • Medical Assistant- Per Diem


  • Bachelor of Arts
  • Associate of Science
  • Certificate
  • High School Diploma

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