fragrance beauty client advisor resume example with 6+ years of experience
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I am an adaptable, dependable and performance-driven business manager with 10 years of experience who is successful with overseeing all aspects of business operations including leading productive teams, project and events, inventory management, building internal & external relationships, problem solving & troubleshooting, team building, client-focused business and an organized professional with diverse experience in customer service, business management, sales data and project management. A strong communicator, director & passionate motivational team lead that builds purposeful relationships with both clients and advisors. I have successfully managed & led employee training sessions, team building workshops, event planning workshops & motivation rallies to create & influence a positive work environment. I believe relationships with a great balance of constant communication & positive action always lead to consistent growth & successes. My objective with Guerlain is to continue to grow a successful, healthy business by creating, maintaining relationships with new & existing clients.
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- Building my own business within the business by achieving weekly & monthly sales goals
- Providing every single client with the luxury, experience by telling thr history & story of CHANEL through every single product
- Understanding & educating clients on journey of fragrances. Expertise on base & top notes.
- Understanding & applying all knowledge of each skincare line. Curator skincare regimen based off of client's needs & concerns.
- Maintain clienteling book on a daily basis to sustain, constant communication with clients
- Address & resolve clients needs, concerns & questions in collaboration with Customer Care
- Create digital sales, daily
- Demonstrate & execute applications, consultations & transactions while capturing all of clients basic contact information
- Maintain & fullfill client's replenishment orders using 30, 60, 90 day rule
- Weekly inventory counts & maintenance of supplies & sample allotment
- Plan & execute successfully launches of new releases
- Strategically & consistently driving profitable numbers for a high-end, luxury cosmetics & skincare brand.
- Constant analyzing, understanding & improving current numbers over previous year(s)
- Ensuring that business stays on track by studying current trends & promoting products that reflect that trend.
- Interacted with customers and vendors with utmost professionalism to solve various challenges.
- Weekly & monthly emailed recaps to Account Executive reporting all sales information, spa business, feedback & supply orders.
- Booking & managing Guerlain spa events 2-3 times per month.
- Daily outreach to clients for product replenishment, new launch, spa appointments via phone, text, email or mail.
- Creating customized skincare regimes for each, individual client & building a positive, profitable relationship that met every need of the client.
- Maintaining clients orders & special request from initiation to completion.
- Managing scheduling for support team for spa & events.
- Visual setup for new launch & plannogram.
- Manage all prestige cosmetics, skincare, fragrance & Dermalogical spa.
- Managed all 3 in store boutiques; Benefit Brow Bar, Lancome & Clinique.
- Managed & maintained 60% of the store's revenue daily, by in store tracker that was updated hourly in realtime.
- Maintained open & productive relationships with all vendors & brand support for needs or problen solving.
- Held & maintained prestige beauty events & goals.
- Created & managed scheduling for all of Prestige sales team.
- Monthly coaching, development with team members for any needed support & progress reports
- Established & discussed weekly-monthly sales goals with each team member & steps to achieve each individuals goal.
- POS training, module training, brand to brand training & lead for Open Door policy to all employees.
- Setup of all planograms, endcaps & met all corporate visual requirements.
- Education of the brand, product & technique is major key to provide to team to drive & secure sales.
- Building each individual sale with client while also meeting the clients needs.
- Provided makeup applications & skincare services to clients for weddings, TV/film, commercials & private events.
- Coaching & developing sessions with each team member consisting of reviewing Sales Goals vs. Actual Sales
- Trained & mentored new makeup artists
- Promoted sales events and product launches to customers.
- Ensuring boutique is correctly prepped for Inventory & supply orders are managed.
- Weekly, physically checked inventory to match on hand numbers.
- Maintaining appointment bookings, cancellations, private lessons & private appearances.
- Planning & preparing special events.
- Maintained Client portal & outreach. Every 2 weeks, 30-60-90 days to automatically replenish orders.
University of North Carolina At Pembroke - Pembroke, NC
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Resume Overview
School Attended
- University of North Carolina At Pembroke
Job Titles Held:
- Fragrance & Beauty Client Advisor
- Business Manager - Guerlain, LVMH
- Prestige Sales Manager
- Head Makeup Artist
Degrees
- Bachelor of Science
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