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founder and ceo resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting the quality of products and services. A reliable team player committed to building high-performing teams.

Skills
  • Process implementation
  • Relationship building and management
  • Human resources knowledge
  • Business Development
  • Excellent listening and communication
  • Organizational Development
  • Recruitment
  • Organization and Time Management
Professional Experience
04/XXX2 to Current
Founder and CEO CLARO Consulting LLC City, STATE,
  • Founder of CLARO Consulting LLC a new Project Management firm.
  • Negotiated terms of business acquisitions to increase business base and solidify market presence.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Directed market expansions to propel the business forward, and meet changing customer needs.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Formed senior leadership team through rigorous interviews and extensive candidate research.
09/XXX0 to Current
Operations Post-Closing Manager CBM Mortgage, Inc. City, STATE,
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Developed systems to track and log work issues.
  • Formulated processes to reduce downtime and financial loss by 150%.
  • Directs initiatives to improve the work environment, company culture, or overall business strategy.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Leads department training to enhance employee performance and boost employee productivity.
  • Increased profit by streamlining operations, reducing monthly fees of over $80,000/month in the first year with the company
  • Collaborates cross-functionally to refine procedures, devise best practices and enforce quality metrics with Investors, Warehouses, and third-party providers.
  • Reviews operations report understanding numbers and trends and communicating them to upper management.
  • Builts and reviews master service agreements to simplify and streamline the contract negotiation process.
  • Introduces new methods, practices, and systems to reduce turnaround time.
  • Leads improvement initiatives to advance operational efficiencies and increase revenue.
03/2015 to 09/XXX0
Operations Quality Control Manager City Lending Inc City, STATE,
  • Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Verified parts and materials through audit inspections and independent checks.
  • Maximized quality and reduced costs by 80% by maintaining QC objectives.
  • Developed and deployed production control plans and created work instructions and procedures.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.
  • Improved quality processes for increased efficiency and effectiveness.
Education
Expected in to to
Bachelor of Integrated Studies: Global Business Administration
George Mason University - Fairfax, VA
GPA:
Expected in XXX3 to to
MBA: Project Management
South Carolina Aiken University - South Carolina,
GPA:
Accomplishments
  • Supervised a team of over 200 staff members.
  • Saved the company approximately $1 million by creating processes and procedures that ultimately led to more efficient workflows.
  • Promoted to Operations Manager after five years with the previous company.
  • Collaborated with a team of fifty people in the development of a virtual international training program
  • Resolved product issues through consumer testing.
  • Collaborated with staff to meet goals of sales of over 200M
Affiliations


  • American Marketing Association
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • American Management Association
  • Project Management Institute
  • The Society for Industrial and Organizational Psychology
Certifications
  • Licensed Mortgage Loan Originator (States of Florida and Virginia)
  • Certified Project Manager Professional (PMI Institute)

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Resume Overview

School Attended

  • George Mason University
  • South Carolina Aiken University

Job Titles Held:

  • Founder and CEO
  • Operations Post-Closing Manager
  • Operations Quality Control Manager

Degrees

  • Bachelor of Integrated Studies
  • MBA

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