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Founder and CEO Resume Example

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FOUNDER AND CEO
Summary
Accomplished Learning and Development professional with 10+ years of experience, including working with various levels of personnel in organizational development, project management and corporate training. 
Highlights
  • Excellent interpersonal and coaching skills
  • Exceptional communicator 
  • Compelling public speaker
  • Creative problem solver
  • Practiced in instructional design
  • LMS technologies
  • Member ATD
  • Positive attitude
Accomplishments
  • Part of opening team of Miami Oriental Miami that achieved the 5-star rating.
  • Successfully created the training function for Cartier Latin America and Caribbean including infrastructure, curriculum, and content.
  • Implemented and maintained Cartier's first LMS. 
  • Keynote speaker for Luxottica luxury division sales conference.
Experience
Company NameCity, StateFounder and CEO08/2010 to Current
  • I provide a full range of learning and development services to my clients from job-specific skills training to soft skills development.
  • Utilizing adult learning principles in combination with cutting-edge research I develop, design, deliver and evaluate programs that engage learners and drive business results.
  • I've secured long-term relationships with some of the most well-respected companies in luxury retail and hospitality, including Cartier, Montblanc, Tous, Luxottica, SEE Eyewear, and Fossil Group.
  • Provide needs assessments and consulting to LATAM and Caribbean subsidiaries to determine skills gaps and appropriate interventions.
  • Evaluate organizational development paths and create/procure programs to address those goals.
  • Create fully-functional learning management systems from scratch.
  • Produce full-suite e-learning product training modules.
  • Design and implement full-scale sales and clienteling programs.
  • Develop train-the-trainer programs and tools for managers to conduct on-the-job training in their markets.
Company NameCity, StateTrainer/Coach01/2010 to 08/2010
  • Provided performance coaching to management and sales staff of retail boutiques to meet and exceed organizational benchmarks for sales, operations and customer service KPIs.
  • Maintained average mystery shopping score that exceeded the company standard for all of my boutiques.
  • Assisted in the successful execution of the Cartier Ambassadors program through content creation and delivery, logistics coordination and hosting duties.
  • Performed voice-overs and video editing for unique "Oscars-Style" training seminar for watch specialists.
Company NameCity, StateTraining and CRM Manager07/2006 to 01/2010
  • Consultant to area sales managers for assessing training needs and skills gaps in their market, as well as providing survey and evaluation results.
  • Design and deliver training programs including new-hire orientation, sales skills, clienteling, management and leadership skills, and motivational retreats to meet strategic objectives.
  • Procure third-party vendors and programs to meet career development paths for corporate staff.
  • Partner with communications department to plan, coordinate and execute regional CRM events and initiatives.
  • Responsible for defining, planning and managing the training and CRM budgets and reporting.
  • Secured buy-in from partners to implement the Cartier CRM database within their distribution.
  • Implemented and maintained the company's first LMS. 
  • Created the Cartier Ambassadors Club within the region to leverage the talents of our partners' top-talent.
  • Produced a "Davinci Code" experience in partnership with (then) Miami Art Museum to teach staff about luxury's connection with contemporary art.
Company NameCity, StateLearning and Development Manager01/2005 to 07/2006
  • Developed, designed, and delivered training, from employee orientation to job specific skills.
  • Procured consultants to provide Franklin Covey Management program for senior management.
  • Delivered ServSafe Food Handler, Responsible Vendor, Sexual Harassment, Information Security, and Diversity training.
  • Designed train-the-trainer program for department supervisors.
  • Assisted in creation of SOPs and job descriptions for each department and position.
  • Produced the employee talent show.
  • Was elected Manager of the Year in 2005.
Company NameCity, StatePaymaster10/2000 to 01/2005
  • Processed payroll for 500 employees, tracked employee timesheets.
  • Handled daily labor reporting, garnishments, filling out employee verification forms and quarterly workmans' comp wage reports.
  • Answered employee questions and concerns.
  • Was part of the opening team for the hotel.
  • Established the position including implementation of all software programs.
  • Was nominated for Greater Miami & The Beaches Hotel Association Inn Key Award for Outstanding Service.
Education
Certificate:Training and Instructional Design2005Florida International University, City, State
Skills
  • MS Office
  • Articulate Studio
  • Camtasia
  • Wordpress/SCORM Cloud
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Resume Overview

School Attended

  • Florida International University

Job Titles Held:

  • Founder and CEO
  • Trainer/Coach
  • Training and CRM Manager
  • Learning and Development Manager
  • Paymaster

Degrees

  • Certificate : Training and Instructional Design 2005

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