Highly motivated, conscientious and dynamic equipment operator seeking new career challenges and opportunities for professional growth and advancement. Brings knowledge of safety procedures and regulations with willingness to work a flexible schedule. Has years of in depth experience in customer service within the hospitality industry and is passionate about travel and helping others. Maintains a calm and level head when faced with distressed customers and is willing to go the extra mile to provide an exceptional customer service.
Superior communication skills
Staff training and development
Valid U.S. passport
EMPLOYEE OF THE QUARTER, 3rd QUARTER 2014
Behind the scenes Employee of 2014
Forklift Operator order selector08/2015 to CurrentDollar tree distribution incVirginia Beach, VA
Perform mandatory equipment inspection before operation.
Operate equipment with persistence and accuracy following safety rules and procedures while maintaining a safe work environment for myself and my coworkers.
perform housekeeping duties throughout warehouse to ensure workplace safety and prevent injury.
Use database to locate merchandise and relocate pallets throughout warehouse.
Pick correct merchandise and place the products on conveyor belt properly.
display excellent teamwork skills by assisting coworkers in their duties when assigned duties are completed.
log production to ensure I meet production goals on a daily basis
houseman lead/ Housekeeper10/2013 to 02/2015Starwood Hotels Westinvirginia beach, VA
•Train and supervise Houseman
•Provide excellent guest service that meet hotel standards and reflect westin core values and initiatives.
•Assist all housekeepers and houseman to perform their jobs efficiently •maintain all hotel hallways
•Deep clean Guest rooms and bathrooms to meet westin standards
•replenish chemical bottles and stock housekeeper carts
•multi-tasking without hindering quality of work
•keeping inventory of all linen
•maintain cleanliness in all linen areas
•Provide guest services and resolve guest issues in a timely manner
•Responsible for cleanliness in public areas
•maintain organization of housekeeping items and equipment
•sincere quality customer service and tend to guest needs
•proven ability of good judgement skills to resolve problems
•proven ability of maintaining guest confidentiality,information,and hotel data
•Knowledge of proper chemical handling
•Demonstrated ability to use appropriate equipment and cleaning solutions for each task
•Outstanding communication skills
•Positive and upbeat attitude
•Able to multitask without compromising quality of work
•Profound ability to learn new tasks quickly
line cook06/2010 to 09/2013iggles cheesesteaksvirginia beach, VA
• Prepare all food items in a hygienic and timely manner
• Set up location in line with restaurant guidelines
• Clean and maintain service station
• Assist with the cleaning, hygiene, and organization of kitchen, barge in coolers, and all storage areas
• Follow recipes, piece controls and presentation specifications as set by the restaurant management
• Restock all items as required throughout shift
•ring up customers using cash register
•Provide sincere customer service
•execute cash register and money handling skills by ringing up customers in a timely manner
•cooking delightful and delicious meals at a fast pace in a stressful environment
•ability to cope and perform well under pressure
•ability to maintain hygienic work environment
•ability to provide Excellent customer service
•Able to work in a team environment and take direction
Dishwasher/ Prep Cook05/2008 to 05/2010Francos by the bay italian restarauntNorfolk, VA
•Prepared a variety of foods to be cooked
•sliced meats and cheeses
•prepared doughs and sauces
•hand toss and prepare pizzas
•Clean Grill, Clean dishes, pots, utensils throughout shift Keep dishwashing area clean
•Consistently provided professional, friendly and engaging service.
•Skillfully prepared items of the restaurant specials.
•Follow all safety and sanitation policies
•Routinely supported other areas of the restaurant as requested, including special orders.
•Develop and maintained positive working relationships with others to reach business goals.
•Routinely cleaned cookware, counters, floors, storage areas and service refrigerators.
•Effectively used items in stock to decrease waste and profit loss.
•Excellent customer service skills
•A variety of culinary skills
High school Diploma: General studies2011First Colonial High SchoolVirginia Beach, VAGeneral studies
Personal training2012tidewater community collegeVirginia Beach, VAPersonal Trainer