Accomplished management professional with 20 years of career progression in financial operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Results-driven leader bringing proven skills in administering regulatory risk management programs. Dedicated to long-term risk management by building strong internal protocols and instilling culture of responsibility and attentiveness.
Skills
Trend Analysis
Conducting investigations
Organization and Time management
Detail-oriented
Multitasking abilities
Flexible and Adaptable
Microsoft Office software proficiency
Project Management
Collaboration
Verbal and written communication
Business process re-engineering
Project planning and development
Multi-Site Operations
Reviewing Compliance
Leadership
Process And Procedure Development
Education
American InterContinental UniversitySchaumburg, ILExpected in 03/2021 ā āMBA:Business Administration, Finance - GPA:
Member of Delta Mu Delta
Harvard Business SchoolOnline, Expected in 08/2019 ā āMaster's Certificate:Business Analytics - GPA:
Indiana University - Purdue University IndianapolisIndianapolis, INExpected in 12/2016 ā āBachelor of Arts:Liberal Arts - GPA:
Work History
Signature Bank - Foreign Exchange Operations Manager New York, NY, 02/2017 - Current
Implemented policies and standard operating procedures for continuous improvement.
Evaluated upcoming program plans to forecast expected resource needs.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 26-member management team with related direct reports.
Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
Formulated processes that enabled team to improve assistance to support groups, resulting in reduction of down time and financial loss.
Maximized productivity and management systems by establishing specific goals and managing operations.
Manulife - Risk and Regulatory Leader Denair, CA, 02/2010 - 02/2017
Prepared and delivered investigative reports and briefings.
Oversaw teams planning, implementing and realigning field and base operational strategies.
Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
Investigated allegations to check validity and recommend actions to minimize risk.
Taught employees how to control risks at front line, including how to interpret and apply sound policies.
Employed strong program management skills to successfully define and manage ongoing initiatives designed to control financial risks.
Advised senior managers on policy strategies for reducing liability and preventing losses.
Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
Coordinated, managed and implemented projects for auditor and examiner evaluations.
Gathered and analyzed financial data to determine improvement efforts.
Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Colonial Bank - Assistant Branch Manager, Operations City, STATE, 07/2009 - 02/2010
Reviewed credit applications for risk factors and credit worthiness.
Trained and developed new team members in alignment with branch service standards and objectives.
Demonstrated knowledge of branch financial products, including loans and lines of credit.
Built rapport with account holders by reaching out with product recommendations and account updates.
Protected company assets with strategic risk management approaches.
Implemented process improvements to increase productivity.
Assessed budget plans and present costs to forecast trends and recommend changes.
Maximized efficiency through effective resource allocation and employee management.
Evaluated upcoming program plans to forecast expected resource needs.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and multi-member management team with related direct reports.
Fifth Third Bank - Client Service Manager City, STATE, 07/2002 - 07/2009
Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
Mentored departmental team, boosting efficiency, success and morale among employees.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Developed new employees and on-going performance assessment of current employees.
Performed duties and provided service in accordance with established operating procedures and company policies.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
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Resume Overview
School Attended
American InterContinental University
Harvard Business School
Indiana University - Purdue University Indianapolis