College Educated and knowledgeable service professional with extensive experience in the fields of Social Services and Client Centered Services . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Highly effective communicator with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances client experiences by employing service-oriented behaviors, understanding client desires and providing customized solutions to build loyalty but most importantly equipping the client with the skillsets needed to achieve any level of success desired.
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- Researched and executed strategic investment and funding solutions that promoted positive profit margins while staying in line with long term objectives.
- Completed all paperwork meeting all deadlines, recognized any discrepancies, and addressed issues quickly.
- Developed and maintained courteous and effective working relationships, as well as obtained new points of contact by networking .
- Gathered key data, analyzing trends, creating reports.
- Made fast decisions based on fluctuating market
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Created, Implemented, Facilitated (Up to 40 Clients per Class), and Supervised Extensive Life-Skills Program.
- Issued Employee Reviews, Write Ups, Terminations, and provided letters of reference as needed for 5 Employees.
- Developed monthly schedules and Budgets for Staff, Directors, and HR Departments.
- Assisted Program Manager and County Fiscal Dept. with researching eligible grants and grant writing tasks.
- Coordinated individual referrals and advocated for client needs and resolved roadblocks, as well as executed new client contracts.
- Conduct weekly compliance checks on all employee/client files fixing errors and ensuring files are current and county audit ready at all times and all Intake and Exit procedures are being properly followed.
- Created, attended, and scheduled community workshops County Certification Programs (CPR,OSHA, HIPPA, Mandated Reporter Policies and Procedures Courses, Sexual Harassment Training, ETC.).
- Received, processed, and ordered Office Supplies for 3 Locations and maintained precise Financial Records.
- Created spreadsheets using Microsoft Excel, Word, and Outlook for Daily, Weekly and Monthly reporting.
- Pursued weekly, monthly, and annual growth targets through strong leadership, analysis, problem-solving, team building and coaching.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Remained impartial in order to advise clients based on circumstances.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Communicated between internal and external stakeholders, clients and vendors.
*GRADUATED MAGNA CUM LAUDE
* MEMBER OF PHI THETA KAPPA HONORS SOCIETY
* INVOLVED IN STUDENT ACTIVITIES/EOPS GROUPS
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School Attended
- Chapman University
- Victor Valley College
- Excelsior High School
Job Titles Held:
- FOREIGN EXCHANGE MARKET- DAY TRADER
- SUPERVISOR/ OUTREACH COORDINATOR/ FACILITATOR
- Insurance Agent
Degrees
- BACHELORS
- Associate of Arts
- High School Diploma
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