Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Responsible team member offering proven skills in maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and fostering patron loyalty.

Work History
Server, 07/2021 - Current
Hilton Worldwide Rockville Centre, NY,
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained clean and organized bar area.
  • Communicated with guests to record orders and assess needs.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Stayed up-to-date on menu changes to help customers make wine choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join Wine Club Program.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Food and Beverage Expediter, Bartender and Server , 01/2021 - 07/2021
Omni Hotels Los Angeles, CA,
  • Received and assessed materials shipments, evaluating deliveries for quality and checking against invoice.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Maintained responsibility for customer issues and provided end-to-end resolution using all available resources.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Food and Beverage Attendant, 05/2018 - 03/2020
The Edge Fitness Clubs Shelby Charter Township, MI,
  • Manage Coffee Shop.
  • Train Employees to work all stations, daily operations and POS system.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning of shift.
  • Work all operations including: Cheese and Charcuterie shop; Created cheese and charcuterie boards, helped customers by fulfilling orders.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, cheese and Charcuterie bars and supply cupboards.
  • Assisted customers by answering questions and fulfilling requests.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Worked closely with Owner/Management and Fellow staff to solve problems and handle customer concerns.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
Bartender, 06/2016 - 04/2019
Mike And Shelly Silva City, STATE,
  • Trained staff on bar practices, customer service standards and productivity strategies.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Childcare Provider, 07/2014 - 04/2016
Company Name City, State,
  • Oversee two children (Seven year old mentally and physically disabled girl and a healthy one and a half year old girl.)
  • Maintain a schedule/ journal for feeding, medication, and bowel movements, Medical vest, and seizures (date, time, and amount)
  • Administer Feeding and medication though tube attached to feeding port.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Engaged with children on individual basis to build positive relationships.
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Stay overnight if the older child is in the hospital.
  • Maintain a level of house cleanliness.
Skills
  • Customer Service-oriented
  • Team Leadership
  • Employee Training
  • Active Listening
  • Mindful Collaboration
  • Multi Tasking
  • Key holder experience
  • Scheduling
  • Operations Oversight
  • Problem solving
  • Self Motivated
  • Excellent Communication Skills
Education
No Degree: Culinary Arts, Expected in
-
Santa Barbara City College - Santa Barbara, CA
GPA:
No Degree: Liberal Arts And General Studies, Expected in
-
Cuesta College - San Luis Obispo, CA
GPA:
High School Diploma: , Expected in 06/2002
-
Westside High School - Atascadero, CA,
GPA:
Certifications

California ABC Certified

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Resume Overview

School Attended

  • Santa Barbara City College
  • Cuesta College
  • Westside High School

Job Titles Held:

  • Server
  • Food and Beverage Expediter, Bartender and Server
  • Food and Beverage Attendant
  • Bartender
  • Childcare Provider

Degrees

  • No Degree
  • No Degree
  • High School Diploma

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