Making initial contact calls and follow-up calls to Insureds
Tracking claims process and compliance
Researching prior losses
Notifying and updating agents
Monitoring faxes and e-faxes for proper distribution
12/2016 to 01/2017
Kellison and Company Medical Billing Specialist － Warrensville Heights, Ohio
All aspects of medical billing
including coding, charge entry, transmission, correction and resubmission as
Posting of payments including
patient/mail and ERA.
Established guidelines for proper
coding/billing for providers.
Worked hand in hand with front
office staff to ensure that the proper information was received for claims
Oversaw and ran necessary reports
to ensure that all statuses were worked in a timely manner and helped in any capacity necessary.
Maintained and updated all files
including insurance companies, diagnosis, procedure, fees/profiles.
Ran, processed and ensured
accuracy of patient statements on a bi-monthly basis.
Worked collections which included
mailing of correspondence, working with patients to establish promissory notes
payment and if necessary forwarded accounts to
06/2016 to 01/2017
Insurance Service RepersentativeNationall General Insurance － Cleveland, Ohio
Modify policies at loan level by
following established guidelines and utilizing internal tracking system to
update information as required and contribute to routine documentation
Resolve information gaps by
contacting carriers and agencies as required gathering policy information and
other missing data and updating systems and records as appropriate.
Communicate with lenders by
answering inbound service calls and researching within loan database to extract
required information and provide comprehensive, timely responses to inquiries
Meet auditing requirements by
accurately entering data and maintaining data integrity in loan tracking
applications to minimize risk and uphold internal standards.
Complete high volume of data
entry by quickly and accurately processing loan-related task queues to meet
productivity and quality requirements.
05/2010 to 10/2015
Telesales Representative, Verifier, Lead QA Specialist, Team Lead, Quality Assurance SupervisorSP DATA LLC － Cleveland, Ohio
As a Telesales Representative, I
was responsible for contacting residential customers and inform them of current
plans being offered by the
vendor, and persuade them to switch from their current utilities providers to a
As a Verifier, I was responsible
for conducting product confirmation and go over all regulatory requirements
customer to ensure they
understand what is being offered, and verify customer information.
As the Lead QA Specialist, I was
responsible for conducting audits of all sales calls to ensure they are
accurate, and professional.
Research and analyze monthly
audit reports in an automated system.
Attend bi-weekly calibration
session with the client to review calls that are submitted and any discuss any
concerning quality and
Provided both internal and
external customer advice and/or explanation of rules, regulations and
As a Team Lead, I am responsible
for ensuring that the team achieves their sale goals daily.
I also conduct individual
coaching sessions weekly to address areas needing improvement and ways to
areas of deficiencies.
As the Quality Assurance
Supervisor, I am responsible for ensuring that my team meets their monitoring
goals as well as
ensuring that we are protecting
the company from any potential litigation that may result from agents providing
information or negatively
portrays the organizations code of ethics.
Ensured that their goals where
established and reviewed and updated monthly.
04/2005 to 06/2009
Reservation Agent / Team LeadMarriott International － Solon , Ohio
I am responsible for processing
all reservation requests, changes, and cancelations received by phone, fax, or
Identify guest reservation needs
and determine appropriate room type.
Verify availability of room type
Explain guarantee, special rate,
and cancelation policies to callers.
Accommodate and document special
Answer questions about property
facilities/services and room accommodations.
As a Team Lead, I am responsible
for a group of 25 agents, ensuring that the team achieves the sale quotas for
I also would follow up on
reservations that require a manager over ride.
As the Team Lead I would also be
responsible for scheduling and monitoring the agent\'s calls for accuracy.