FMLA Coordinator Resume Example
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FMLA COORDINATOR
Summary
Seasoned Administrative Assistant with 6+ years of experience. Results-focused with strength in multitasking, completing goals on time, and taking initiative. Proactive leader with strengths in communication and collaboration. Proficient in Microsoft office as well as Mac/Apple knowledge, using multiple screens. Adept at managing and organizing files and promoting a positive work environment.
Skills
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Experience
03/2018 - 02/2020FMLA CoordinatorPepco Energy Services | Alexander City , AL
- Assist GoodYear Tire & Rubber Company (aka Kelly Springfield Plant) associates with Leave of Absence requests and guide them through the process.
- Process all LOA paperwork according to established procedures and laws.
- Interfaces with third party providers such as Met Life and various Physician offices in order to maintain online data base of disability claims.
- Maintain accurate records of all non-occupational claims and reviews status with manager on weekly basis.
- Assist with new hires in Meet & Greet sessions as well as the orientation.
- Provide potential new hires with safety gear and log screening results to be submitted to corporate for processing the final phase of hiring.
- Fostered productivity by coordinating with the plant's health clinic known as the dispensary, with scheduling appointments and HIPPA protected information.
- Worked with HR management to devise and update policies based on changing industry and social trends.
08/2016 - 03/2018Optical TechnicianFamily Health Centers Of Southwest Florida | Fort Myers , FL
- Provide exceptional patient care in house and through telephone communication.
- Create and maintain patient files, following company and HIPPA policies regarding confidentiality.
- Process insurance eligibility and claims for insurance including Medicaid, Medicare, Superior Vision, & Community Eye Care.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Conduct insert-and-removal training for patients wearing hard and/or soft contact lenses for the first time.
- Process eyeglass and contact lens orders through My Vision Express.
- Prepare work order for lab, send frames as needed, create UPS label and matching lab sheet to be filed in office.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Take payments in form of cash, check, or card and create deposit at the end of each day.
- Order contact lenses on OOGP.com and ensure orders are shipped by 3pm each day.
- Maintain up to date knowledge of products, current sales and promotions, as well as policies regarding payments, returns & exchanges.
- Improved fit of patients' glasses and completed basic repairs covered by office warranty.
08/2013 - 05/2016Jobsite Assistant Robins & Morton | City , STATE
- Maintain the front desk at contractor work site office on Fort Bragg Army Base.
- Greet and assist clients in office and over the phone.
- Process all paperwork and correspondence with corporate verbal and written communication officials. On-boarding and off-boarding paperwork.
- Maintained payroll hours and work orders for all contractors. Organized expense reports, purchase orders, office supplies, and travel schedules.
- Attended meetings with Army Corps of Engineers while keeping record of vital contract information within company database systems.
- Performed data entry and other duties as needed by project managers and craft superintendents.
- Organized paper filing system to maintain accurate records.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
05/2010 - 08/2013Restaurant Hostess and Server316 Oyster Bar & Seafood Grill | City , STATE
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Informed groups of guests on wait times based on kitchen needs and table availability.
- Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Answered telephone to provide establishment information and take party reservations.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Helped to plan and execute parties for more than 100 guests, including coordinating menus and preparing tables.
Education and Training
Bachelor of Science: Mass Communication
University of North Carolina At Pembroke | City, State
University of North Carolina At Pembroke | City, State
- Minor in Public Relations
- Major in TV Broadcasting
- Completed coursework in;
- English Literature
- Public Relations
- Business Law & Budgeting
- Media Law & Ethics
- Videography & Editing
- Script Writing
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Resume Overview
School Attended
- University of North Carolina At Pembroke
Job Titles Held:
- FMLA Coordinator
- Optical Technician
- Jobsite Assistant
- Restaurant Hostess and Server
Degrees
- Bachelor of Science : Mass Communication
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