FMLA Coordinator Resume Example Innosource - Hope Mills, North Carolina

FMLA COORDINATOR

Summary

Seasoned Administrative Assistant with 6+ years of experience. Results-focused with strength in multitasking, completing goals on time, and taking initiative. Proactive leader with strengths in communication and collaboration. Proficient in Microsoft office as well as Mac/Apple knowledge, using multiple screens. Adept at managing and organizing files and promoting a positive work environment.

Skills

Customer engagement
Customer service
MS Office
Mac/Apple knowledge
Organization
Verbal/Written Communication
Administrative support
Emotional Intelligence

Leadership/Team player
Organization/Detail Oriented
Responsible/Dependable
Relationship development
Insurance billing
Planning and coordination
Invoice generation

Experience

03/2018 - 02/2020FMLA CoordinatorInnosource | Fayetteville, NC, NC

Assist GoodYear Tire & Rubber Company (aka Kelly Springfield Plant) associates with Leave of Absence requests and guide them through the process.
Process all LOA paperwork according to established procedures and laws.
Interfaces with third party providers such as Met Life and various Physician offices in order to maintain online data base of disability claims.
Maintain accurate records of all non-occupational claims and reviews status with manager on weekly basis.
Assist with new hires in Meet & Greet sessions as well as the orientation.
Provide potential new hires with safety gear and log screening results to be submitted to corporate for processing the final phase of hiring.
Fostered productivity by coordinating with the plant's health clinic known as the dispensary, with scheduling appointments and HIPPA protected information.
Worked with HR management to devise and update policies based on changing industry and social trends.

08/2016 - 03/2018Optical TechnicianPartners In Vision | Fayetteville, NC, NC

Provide exceptional patient care in house and through telephone communication.
Create and maintain patient files, following company and HIPPA policies regarding confidentiality.
Process insurance eligibility and claims for insurance including Medicaid, Medicare, Superior Vision, & Community Eye Care.
Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
Recommended specific lenses, coatings and frames to suit individual client needs.
Conduct insert-and-removal training for patients wearing hard and/or soft contact lenses for the first time.
Process eyeglass and contact lens orders through My Vision Express.
Prepare work order for lab, send frames as needed, create UPS label and matching lab sheet to be filed in office.
Checked finished lenses for conformance to order specifications, quality and customer needs.
Take payments in form of cash, check, or card and create deposit at the end of each day.
Order contact lenses on OOGP.com and ensure orders are shipped by 3pm each day.
Maintain up to date knowledge of products, current sales and promotions, as well as policies regarding payments, returns & exchanges.
Improved fit of patients' glasses and completed basic repairs covered by office warranty.

08/2013 - 05/2016Jobsite Assistant Robins & Morton | Fort Bragg, NC, NC

Maintain the front desk at contractor work site office on Fort Bragg Army Base.
Greet and assist clients in office and over the phone.
Process all paperwork and correspondence with corporate verbal and written communication officials. On-boarding and off-boarding paperwork.
Maintained payroll hours and work orders for all contractors. Organized expense reports, purchase orders, office supplies, and travel schedules.
Attended meetings with Army Corps of Engineers while keeping record of vital contract information within company database systems.
Performed data entry and other duties as needed by project managers and craft superintendents.
Organized paper filing system to maintain accurate records.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.

05/2010 - 08/2013Restaurant Hostess and Server316 Oyster Bar & Seafood Grill | Fayetteville, NC, NC

Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Informed groups of guests on wait times based on kitchen needs and table availability.
Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
Managed closing duties, including restocking items and reconciling cash drawer.
Communicated with servers about new tables, changes in food availability and customer comments.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Answered telephone to provide establishment information and take party reservations.
Monitored dining area to assess server capacity and accurately estimate wait times.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Helped to plan and execute parties for more than 100 guests, including coordinating menus and preparing tables.

Education and Training

Bachelor of Science: Mass Communication
University of North Carolina At Pembroke | Pembroke, NC

Minor in Public Relations
Major in TV Broadcasting
Completed coursework in;
English Literature
Public Relations
Business Law & Budgeting
Media Law & Ethics
Videography & Editing
Script Writing

Resume Overview

Companies Worked For:

Innosource
Partners In Vision
Robins & Morton
316 Oyster Bar & Seafood Grill

School Attended

University of North Carolina At Pembroke

Job Titles Held:

FMLA Coordinator
Optical Technician
Jobsite Assistant
Restaurant Hostess and Server

Degrees

Bachelor of Science : Mass Communication

FMLA Coordinator Resume Example

Resume Score: 80%

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