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FMLA Coordinator Resume Example

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JB
FMLA COORDINATOR
Summary

Seasoned Administrative Assistant with 6+ years of experience. Results-focused with strength in multitasking, completing goals on time, and taking initiative. Proactive leader with strengths in communication and collaboration. Proficient in Microsoft office as well as Mac/Apple knowledge, using multiple screens. Adept at managing and organizing files and promoting a positive work environment.

Skills
  • Customer engagement
  • Customer service
  • MS Office
  • Mac/Apple knowledge
  • Organization
  • Verbal/Written Communication
  • Administrative support
  • Emotional Intelligence
  • Leadership/Team player
  • Organization/Detail Oriented
  • Responsible/Dependable
  • Relationship development
  • Insurance billing
  • Planning and coordination
  • Invoice generation
Experience
03/2018 - 02/2020FMLA CoordinatorPepco Energy Services | Alexander City , AL
  • Assist GoodYear Tire & Rubber Company (aka Kelly Springfield Plant) associates with Leave of Absence requests and guide them through the process.
  • Process all LOA paperwork according to established procedures and laws.
  • Interfaces with third party providers such as Met Life and various Physician offices in order to maintain online data base of disability claims.
  • Maintain accurate records of all non-occupational claims and reviews status with manager on weekly basis.
  • Assist with new hires in Meet & Greet sessions as well as the orientation.
  • Provide potential new hires with safety gear and log screening results to be submitted to corporate for processing the final phase of hiring.
  • Fostered productivity by coordinating with the plant's health clinic known as the dispensary, with scheduling appointments and HIPPA protected information.
  • Worked with HR management to devise and update policies based on changing industry and social trends.
08/2016 - 03/2018Optical TechnicianFamily Health Centers Of Southwest Florida | Fort Myers , FL
  • Provide exceptional patient care in house and through telephone communication.
  • Create and maintain patient files, following company and HIPPA policies regarding confidentiality.
  • Process insurance eligibility and claims for insurance including Medicaid, Medicare, Superior Vision, & Community Eye Care.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Conduct insert-and-removal training for patients wearing hard and/or soft contact lenses for the first time.
  • Process eyeglass and contact lens orders through My Vision Express.
  • Prepare work order for lab, send frames as needed, create UPS label and matching lab sheet to be filed in office.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Take payments in form of cash, check, or card and create deposit at the end of each day.
  • Order contact lenses on OOGP.com and ensure orders are shipped by 3pm each day.
  • Maintain up to date knowledge of products, current sales and promotions, as well as policies regarding payments, returns & exchanges.
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
08/2013 - 05/2016Jobsite Assistant Robins & Morton | City , STATE
  • Maintain the front desk at contractor work site office on Fort Bragg Army Base.
  • Greet and assist clients in office and over the phone.
  • Process all paperwork and correspondence with corporate verbal and written communication officials. On-boarding and off-boarding paperwork.
  • Maintained payroll hours and work orders for all contractors. Organized expense reports, purchase orders, office supplies, and travel schedules.
  • Attended meetings with Army Corps of Engineers while keeping record of vital contract information within company database systems.
  • Performed data entry and other duties as needed by project managers and craft superintendents.
  • Organized paper filing system to maintain accurate records.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
05/2010 - 08/2013Restaurant Hostess and Server316 Oyster Bar & Seafood Grill | City , STATE
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Informed groups of guests on wait times based on kitchen needs and table availability.
  • Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Answered telephone to provide establishment information and take party reservations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped to plan and execute parties for more than 100 guests, including coordinating menus and preparing tables.
Education and Training
Bachelor of Science: Mass Communication
University of North Carolina At Pembroke | City, State
  • Minor in Public Relations
  • Major in TV Broadcasting
  • Completed coursework in;
  • English Literature
  • Public Relations
  • Business Law & Budgeting
  • Media Law & Ethics
  • Videography & Editing
  • Script Writing
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How this resume score could be improved?

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Resume Overview

School Attended

  • University of North Carolina At Pembroke

Job Titles Held:

  • FMLA Coordinator
  • Optical Technician
  • Jobsite Assistant
  • Restaurant Hostess and Server

Degrees

  • Bachelor of Science : Mass Communication

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