I am opening a new chapter in my life. My goal is to find a tight-knit work family to fit right into. I have a positive and outgoing attitude. I am hardworking and skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. I have a history of working on my feet for long periods of time and training incoming staff. Solid background in customer service. I would love an oppurtunity.
Skills
Point of Sale (POS) system operations
High-volume dining
Menu memorization
Safe food handling
Customer service-oriented
Artistic floral design
Order preparation and processing
Merchandising and displays
Plant care and handling
Excellent multi-tasker
Office equipment proficiency
Staff training and development
Courteous demeanor
Inventory control procedures
Proficient in MS Office
Organized
Cash handling accuracy
Strong communication skills
Effective team player
Inbound and outbound calling
Dependable and reliable
Detail-oriented
Time management
Experience
12/2015 to Current
FloristKroger – Federal Way, WA,
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Delivered and set up flower arrangements for varied occasions, including banquets, weddings and funerals.
Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Shared details on how to properly care for purchased flowers and plants with customers.
Ensured that flowers and decorative pieces were properly packed so that there was no damage during the delivery process.
Participated in client consultations to discuss floral designs for special occasions, including christenings, weddings and funerals.
Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Answered customers' questions and addressed problems and complaints in person and via phone.
04/2015 to 09/2015
Certified Orthodontic AssistantDental Care Alliance – Oxon Hill, MD,
Created bitewing, panoramic and periapical X-ray images for dentist to review.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Laid out dental instruments and equipment before procedures.
Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and equipment.
Coordinated and managed patient care with efficiency and professionalism by scheduling appointments.
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, flossing methods, brushing techniques.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Scheduled cleanings and dental appointments for patients using Dentrix.
Gathered medical information, dental health history and vitals from patients.
08/2014 to 05/2015
Hooters Girl Hooters Of America, Llc – Texarkana, TX,
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Calculated charges, issued table checks and collected payments from customers.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Answered phones politely and promptly, accurately recording and confirming reservations.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Education and Training
Expected in 05/2015
Associate of Applied Science: Dental Assisting St. Louis Community College - St Louis, MO GPA:
Expected in
: Horticulture Saint Louis Community College - St Louis, MO GPA:
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