Floral Manager Resume Example
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FLORAL MANAGER
Professional Summary
Proactive Floral Manager with 5 years of retail experience. Successful in leadership and motivation with extensive knowledge of store displays and marketing. Adept at increasing profit while decreasing shrink and maintaining a clean and efficient department under pressure.
Seasoned Floral Manager with a distinguished understanding of flower arrangements and leadership. Committed to increasing sales .
Fantastic customer service skills and attention to detail with a commitment to staying professional under pressure.
Creative individual with extensive understanding of plants and flowers. Energetic Floral Designer brings complex design ideas to fruition, exceeding client expectations.
Designs and arranges floral displays, bouquets and arrangements aligned with holiday trends and customer requests.
Knowledgeable about balloons, candy and gift baskets, as well as corsages, boutonnieres and wrist bouquets.
Skills
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Work History
Floral Manager01/2016 to Current
United Family Of Stores – Post , TX
United Family Of Stores – Post , TX
- Inventoried plants and flower care supplies and ordered more.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
- Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Maintained excellent attendance record, consistently arriving to work on time.
Bakery Clerk08/2005 to 06/2007
Bj's Wholesale Club, Inc. – Framingham , MA
Bj's Wholesale Club, Inc. – Framingham , MA
- Fried doughnuts and performed all baking duties.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Stocked and faced bakery cases with daily offerings.
- Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
- Maintained safe food handling standards at all times.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Offered every customer exceptional service and learned regular customers' preferences.
- Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
- Operated bakery equipment including commercial mixers, ovens, and bread slicers.
- Discussed cake design options, available flavors and specific event needs.
- Marketed bakery products to customers and provided information on ingredients.
- Educated customers about quality of baked goods to inspire continued support of brand and company mission.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Stocked merchandise , clearly labeling items, arranging according to size or color and preparing attractive displays.
- Checked prices for customers and processed items sold by scanning bar-codes.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Monitored customers for signs of security concerns and escalated issues to management.
- Educated customers on promotions to enhance sales.
- Opened and closed store independently when needed
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Bakery ,Clerk/Cake Decorator06/2015 to 01/2016
Bj's Wholesale Club, Inc. – Greece , NY
Bj's Wholesale Club, Inc. – Greece , NY
- Decorated cakes quickly and precisely by organizing and prioritizing each task.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Precisely arranged display cases throughout workday to highlight finished products.
- Accurately packaged and priced each product according to pricing procedures.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Weighed, boxed and wrapped bakery products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Decorated soft-frosted style cakes daily.
- Designed specialty Cakes for custom events including weddings, birthdays and graduations.
Bakery Department Manager06/2007 to 05/2015
Winco Foods – Fontana , CA
Winco Foods – Fontana , CA
- Managed all baking operations professionally and handled all problems confidently.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Recruited, managed and motivated 3-member retail team to give every guest positive and memorable experiences.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assisted customers with locating and choosing merchandise in any store department.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Education
GEDKemp High School-
City,
State
No Degree: Business ManagementTyler Junior College-
City
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Resume Overview
School Attended
- Kemp High School
- Tyler Junior College
Job Titles Held:
- Floral Manager
- Bakery Clerk
- Bakery ,Clerk/Cake Decorator
- Bakery Department Manager
Degrees
- GED
No Degree : Business Management
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