I have worked as a Flooring Specialist for the Home Depot for the past 2.5 years. My position requires me to speak with many people, from many different backgrounds. I help them make decisions on high dollar items as well as help them through the process of credit, special ordering and installations. I am a Top Performer in my position. My favorite thing about working retail is the variety people I come in contact with and what I learn from them.
A big part of what makes me good at my current job is that I listen to people. I ask open-ended questions so I can get to what is important to them. I help ease their concerns about purchases when they are confused or frustrated. I enjoy talking to people and I'm not afraid to speak to groups.
I've conducted workshops where I teach a group of people how to do something they may otherwise have thought they were not capable of.
When I was hired to work for The Home Depot, I didn't know anything about flooring. In two years I managed to become the Top Performing Specialist in my district. I was mentioned in the company newsletter for helping a store in Virginia close a sale. The parents of my customer wanted to pay for the installation, but didn't want to go back to VA. There was a health concern with the family member and they needed to get clean, new flooring in their residence. I helped remotely close the sale and the customer was touched that I went the extra mile and stayed an extra two hours past the end of that work day.
When I was hired to work for the Census, I wasn't sure how comfortable I would be with going to people's homes to collect their personal information. I found that with any kind of person, I could adapt my approach and gain the trust of those I was trying to help. The client that sticks out the most to me had a lot of opinions on the Government. I was able to translate the intentions of the Census to him and he complied. After that experience, I came to realize that people are people.
I transferred to this store from my former store in New Jersey. My experience so far has been that I've closed a lot of stale quotes. Customers seem to appreciate that I call them back and take the time to explain things to them. I've been told that I am very helpful, nice and knowledgeable.
When I was hired with The Home Depot it was as a part time flooring associate. Within four months I managed to prove myself as such an asset that I was promoted to full time and given a raise. I've taken my position very seriously and I care very deeply about doing a job well. I am a top performer in the region. I work hard to accomplish all of the responsibilities of my job title. Cutting carpet, blinds and shelving are part of the more physical aspect. There is a lot of computer and paper work involved as well. I never tell a customer, "I don't know." I always do my best to get the correct answer.
I had two different designations for my position. For the first two months I had different remote locations where I would set up a table and ask people if they had done their census. Those who hadn't would sit down with me and complete their forms with me.
Later, I was given the responsibility of driving to the homes of those who hadn't completed their Census. Most of the time people had just forgotten. Sometimes I would have to deal with a bit of adversity but I was always able to either complete my task or respectfully leave.
While working for Devon Construction, I was responsible for payroll, personnel, permits and dealing with Engineers, Contractors, Realtors and Tenants. I did everything from pick up supplies for job sites, to clean houses for showings.
The company was originally intended to flip houses for resale but the market was so slow it modified into a rental company. I have collected rent, contracted repairs and even had to take people to court for eviction.
I only went to college a few semesters. I did well in my writing classes in particular. I didn't complete as I decided to focus on starting a family.
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