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flooring sales specialist resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated employee eager to pursue employment options where good customer services and positive attitude will make a difference. Team-oriented, works well in collaborative environments and generate consistent accomplishments brining 8 years of excellent customer service and performance in related roles. Accustomed to going above and beyond to reach team goals and objectives.

Skills
  • Time management
  • Reliable and trustworthy
  • Troubleshooting
  • Friendly, positive attitude
  • Customer Recovery
  • Problem Solving
  • Contract skills
  • Leadership(team lead)
  • Sales Techniques
  • Excellent customer service
  • Scheduling and organization skills
  • Multitasking
  • Adaptability
Experience
08/2020 to Current Flooring Sales Specialist Builders Firstsource, Inc. | CT, State,
  • Helped customers choose materials based on cost, expected traffic and overall appearance.
  • Offered information about pricing, payment and delivery options.
  • Helped customers choose between different flooring types such as carpet, hardwood and laminate.
  • Handled in-store, web-based and telephone inquiries from residential and commercial customers.
  • Employed persuasive communication skills to engage customers and overcome objections.
  • Managed entire sales process from initial consultations through contracting and final installation.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
08/2019 to 08/2020 Sales Representative Canon Solutions America | Fairfax, VA,
  • Monitored customer order process and addressed customer issues.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Created and implemented store displays, promoting sales and growth.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Highlighted target products with eye-catching signs, displays and shelf positions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Reorganized routes and schedules in territory to maximize efficiency.
  • Calculate inventory and place orders for delivery
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Communicated and coordinated planogram execution with store management.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Managed vendor chargebacks and follow up to maintain balanced inventory.
  • Authorized invoice payments and merchandise returns.
11/2015 to 08/2019 Customer Service Advocate Graphic Packaging | Louisville, CO,
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
  • Answered inbound calls per day and directed to individuals or departments.
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
  • Administered standard contract benefits to process pending claims for dental benefits.
  • Verified policy holder data, including age, contact number and physical address.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance.
  • Precisely calculated refunds, premiums, and adjustments.
  • Examined claims, records and procedures to grant approval of coverage.
  • Assist providers with benefit breakdowns and verifying In/Out benefits
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Managed high-volume of inbound and outbound customer calls.
12/2013 to 11/2015 Customer Service Representative Illinois Tool Works | Worcester, MA,
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts.
  • Established new customer accounts through credit applications
  • Verify all merchandise standards were maintained on a daily basis
  • Prepared and checked cashier register tills.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods.
  • Packaged orders submitted online or via telephone, carefully selecting inventory, addressing correctly and dispatching to appropriate personnel for delivery or shipping.
Education and Training
Expected in 06/2013 to to High School Diploma | Conway High School, Conway, SC GPA:

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Resume Overview

School Attended

  • Conway High School

Job Titles Held:

  • Flooring Sales Specialist
  • Sales Representative
  • Customer Service Advocate
  • Customer Service Representative

Degrees

  • High School Diploma

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