Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Skills
Cleaning
Forklift Operation
Power Tools
Hand Tools
Trash removal
MS Office
Sales budget management
Retail execution
Sales support
Retail services
Team building
Project management
Cash management
Time management
Inventory management
Sales strategies
Compliance
Sales team development
Education
Humphrey's CollegeStockton, CA, Expected in ā ā:Liberal Arts And General Studies - GPA:
Pioneer Valley High SchoolSanta Maria, CAExpected in 2007 ā āHigh School Diploma: - GPA:
Work History
Builders Firstsource, Inc. - Flooring Sales Specialist Dublin, GA, 03/2018 - Current
Demonstrated features of different floor options and overcame objections with knowledgeable responses
Assisted customers with selecting appropriate floor types, including tile, linoleum and laminate
Prepared quotes for new products and services and composed budgets
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams
Maintained store equipment, including computers, printers and fax machines
Built strong relationships with clients by following up on previous purchases and suggesting new products
Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards
Maintained in-depth understanding of all available brands and types of flooring available to customers
Followed up with customers to assess satisfaction, answer questions and resolve concerns
Discussed pricing, additional charges and payment plans during sales process
Helped customers choose between different flooring types such as carpet, hardwood and laminate
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
Stayed up to date on the latest styles, trends and available flooring brands
Assessed, optimized and elevated operations to target current and expected demands
Negotiated prices and set up contracts to finalize installation agreements
Used strong negotiation and persuasion skills to sell advertising products and services
Surpassed quota by 25% to generate $1.45million in sales during 2019
Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
Created and implemented sales strategies to successfully meet company targets.
Provided first-rate service to all customers and potential customers.
Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Interacted with approximately 10 customers daily to provide personalized product guidance, resolve issues and open new accounts.
Communicated with vendors regarding back order availability, future inventory and special orders.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Regularly exceeded daily sales and product add-on quotas.
Taco Bell - Restaurant Team Member City, STATE, 02/2008 - 12/2008
Successfully communicated with all team members to navigate job duties and complete daily tasks
Restocked food items, including condiments and toppings, when inventory ran low
Observed strict procedures regarding food handling and sanitation to prevent food-borne illnesses
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
Processed payments and counted change to complete transactions
Protected customers by washing and sanitizing dishes, glassware and silverware after each use
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