(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.

  • Cleaning
  • Forklift Operation
  • Power Tools
  • Hand Tools
  • Trash removal
  • MS Office
  • Sales budget management
  • Retail execution
  • Sales support
  • Retail services
  • Team building
  • Project management
  • Cash management
  • Time management
  • Inventory management
  • Sales strategies
  • Compliance
  • Sales team development
Humphrey's College Stockton, CA, Expected in : Liberal Arts And General Studies - GPA :
Pioneer Valley High School Santa Maria, CA Expected in 2007 High School Diploma : - GPA :
Work History
Builders Firstsource, Inc. - Flooring Sales Specialist
Dublin, GA, 03/2018 - Current
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses
  • Assisted customers with selecting appropriate floor types, including tile, linoleum and laminate
  • Prepared quotes for new products and services and composed budgets
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams
  • Maintained store equipment, including computers, printers and fax machines
  • Built strong relationships with clients by following up on previous purchases and suggesting new products
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards
  • Maintained in-depth understanding of all available brands and types of flooring available to customers
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns
  • Discussed pricing, additional charges and payment plans during sales process
  • Helped customers choose between different flooring types such as carpet, hardwood and laminate
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
  • Stayed up to date on the latest styles, trends and available flooring brands
  • Assessed, optimized and elevated operations to target current and expected demands
  • Negotiated prices and set up contracts to finalize installation agreements
  • Used strong negotiation and persuasion skills to sell advertising products and services
  • Surpassed quota by 25% to generate $1.45million in sales during 2019
Whataburger Restaurants Llc - Department Manager /Sales Specialist
Tuscaloosa, AL, 03/2009 - 03/2018
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Created and implemented sales strategies to successfully meet company targets.
  • Provided first-rate service to all customers and potential customers.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Interacted with approximately 10 customers daily to provide personalized product guidance, resolve issues and open new accounts.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Regularly exceeded daily sales and product add-on quotas.
Taco Bell - Restaurant Team Member
City, STATE, 02/2008 - 12/2008
  • Successfully communicated with all team members to navigate job duties and complete daily tasks
  • Restocked food items, including condiments and toppings, when inventory ran low
  • Observed strict procedures regarding food handling and sanitation to prevent food-borne illnesses
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
  • Processed payments and counted change to complete transactions
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use

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Resume Overview

School Attended

  • Humphrey's College
  • Pioneer Valley High School

Job Titles Held:

  • Flooring Sales Specialist
  • Department Manager /Sales Specialist
  • Restaurant Team Member


  • Some College (No Degree)
  • High School Diploma

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