I have held several positions, bringing over 35 years of experience in retail sales/customer service. I have strong organizational, analytical, problem resolution and follow-up skills. I am driven to obtain new customers quickly and effectively, and motivated to generate and increase sales while delivering top-notch customer service. I strive to meet all deadlines under pressure in a very fast-paced environment.
In my position as a salesman at Thornton Flooring, I quote prices, credit terms and other bid specifications. I am responsible for all aspects of bidding a project from the time the customer walks in the door to the final installation of the flooring. This involves working closely with the customer to get an idea of what they want for their home or business. I figure flooring quantities from a blue print or from directly measuring the space. I figure the bids, give pricing, order flooring, and set up the installation. I follow up to make sure the project is completed to the customers satisfaction. I personally handle any problems that may arise and work with the customer to reach a speedy resolution. I work in a very fast paced environment.
As a customer service representative in the Legal Department, I worked with customers and businesses to reach a resolution to any problems they may have had with their account.
I was responsible for the timely sorting and delivery of the mail. I drove a route that was over 100 miles in length 6 times a week. I maintained an accident free record for the entire time I was in this position.
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