floor staff front desk resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Socially-aware facilitator of positive experience. Supervisor of patrons' and customers' wellbeing including safety and open communication. Detail-oriented caregiver for all living things: plants, animals, and people. Experienced multitasker and reliable employee. Motivated to make beneficial changes for customer happiness and business productivity, sales, and experience.

  • Not afraid to ask for help, ask questions, and suggest changes/ developments to higher-ups
  • Interpersonal Communication in-person, through email, and by telephone
  • Staff training and task assignment delegating
  • Thorough Cleaning
  • Time Management
  • Social Perceptiveness of people's and animals' needs, safety, and overall environment
  • Strategic Planning
  • Cash Handling
  • Proficient technical skills including Office programs
Work History
Floor Staff & Front Desk, 08/2015 to Current
Town Sports International Holdings IncBoston, MA,
  • POS system experience
  • Communication with patrons and employees through email, phone, and in person answering any questions and assisting them throughout their visit
  • Janitorial services including: cleaning surfaces, floors, windows, handwashing and laundry, restocking and cleaning bathrooms, replenishing cleaning products
  • Organization and resetting of museum rooms
  • Inventory/Restocking giftshop items, floor items, and equipment
  • Daily upkeep of office/equipment
  • Multitasking
  • Making sure the environment is safe and clean for ages newborn to eight years old
  • Awareness of child and adult safety
Babysitter, 03/2015 to Current
The Monster MindersPhiladelphia, PA,
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Coordinated different types of activities to enhance physical and intellectual development.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Met with parents about daily activities, positive developments and issues.
  • Helped use the toilet, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
  • Maintained safe environments at all times.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Played games and read books to young children, limiting TV and mobile device time.
Senior Game Advisor/Keyholder, 07/2019 to 11/2020
GameStopCity, STATE,
  • Introduced and recommended game-related devices to customers for increased customer satisfaction and sales.
  • Maintained awareness of younger game players and made age-appropriate recommendations.
  • Operated cash register, capably transacting sales, returns, refunds and exchanges.
  • Provided timely feedback and recommendations to management based on customer interactions.
  • Helped management receive inventory, properly processed damaged merchandise for return, properly processed other material for shipping out to other stores
  • Maintained clean and orderly store throughout work shift.
  • Prioritized tasks and carefully managed time to consistently meet delivery dates.
  • Maintained excellent attendance record, consistently arriving to work on time.
Dog Walker, 08/2017 to 06/2019
Rover.ComCity, STATE,
  • Handled dog breeds of all shapes and sizes including puppies and senior dogs
  • Prompt and timely responses to customers seeking services
  • Communication with pet parents to maximize trust between me and the animals and owners
  • Maintained pace according to size, age and agility to offer individualized walking experience for each dog.
  • Tailored walks for older dogs and dogs with variety of health concerns.
  • Coordinated with animal owners for scheduling services and payment processing.
  • Fed, walked and cared for 5 dogs during owners' absences and out-of-town trips.
  • Gained repeat customers throughout multiple states
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
Bachelor of Arts: Psychology, Expected in 05/2020
Norwich University - Northfield, VT
  • Thesis: Cannabis Use and People's Stranger Perception
  • Minored in Criminal Justice
  • Concentration in Forensic Psychology
  • Dean's List
  • Graduated Cum Laude

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Resume Overview

School Attended

  • Norwich University

Job Titles Held:

  • Floor Staff & Front Desk
  • Babysitter
  • Senior Game Advisor/Keyholder
  • Dog Walker


  • Bachelor of Arts

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