Floor Associate Cashier resume example with 1+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly motivated individual with various customer service and sales experiences. Effectively multitasks and maintains a superior capacity of understanding when it comes to new concepts and skills that are essential to working independently.

  • Detail-oriented, efficient, and technologically proficient
  • Possesses excellent mathematical, analytical, and problem solving skills vital to making well thought out decisions
  • Highly trustworthy and discreet, with respected ethics
  • High level of initiative to learn new tasks
Work History
Floor Associate / Cashier, 04/2018 to 06/2019
Aaa Of Southern CaliforniaCovington, LA,
  • Hired as Cashier (April 2018)
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Promoted to Floor Associate (August 2018)
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions and financing options.
  • Fielded questions and solved problems by informing customers of current financial promotions and store policies.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
Claims Service Representative, 07/2019 to 11/2019
Healthcare Services GroupEnglewood, FL,
  • Processed wide range of both glass and First Notice of Loss Claim calls, including Auto, Property, Workers Compensation, etc.
  • Quickly and professionally answered incoming phone calls from policyholders, insurance agents, and/or auto glass shops
  • Documented all information gathered field and uploaded data to company database for efficient processing
  • Delivered exceptional customer service to policyholders by communicating important information with empathy and patiently listened to all issues, gathered all necessary information for the claim, which included verifying insurance coverage and deductible amounts
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Qualified whether damage would be a repair or replacement then assisted in selecting the correct glass part for a replacement
  • Very successful at effectively taking dictation in almost all situations.
Hostess, 02/2020 to 03/2020
Unitedhealth Group Inc.Dover, DE,
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted in preparing dining room for special upcoming functions.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Documented reservations and communicated changes to guests, managed in-person and telephone guest inquiries, customer service requests and reservation bookings using a phone and notepad.
  • Conducted regular dining room and server checks to assess readiness for expected customer loads.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
Delivery Driver, 11/2019 to 02/2020
DoorDashCity, STATE,
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Partnered with multiple local restaurants to handle delivery needs across the East Valley.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Anticipated customers' questions and complaints and skillfully handled any concerns.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Secured food and drinks to prevent loss and maintain freshness during transport.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
: , Expected in
Mountain View High School - Mesa, AZ

Wrestling team manager and statistician from October 2014 - January 2016

High School Diploma: , Expected in 05/2018
Sun Valley High School - Mesa, AZ

Teacher / Office Assistant from January 2018 - May 2018, handled various tasks unsupervised and demonstated trustworthiness & autonomy

Received Gold Honor Roll multiple times throughout years 2016-2018

Awarded Certificate of Leadership in dance, junior year 2016.

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Resume Overview

School Attended

  • Mountain View High School
  • Sun Valley High School

Job Titles Held:

  • Floor Associate / Cashier
  • Claims Service Representative
  • Hostess
  • Delivery Driver


  • High School Diploma

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