Flood Claims Technical Assistant resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Customer experience liaison with broad background in relationship management. Capable of delivering targeted results and managing changes effectively. Vast knowledge of end-to-end procurement processes with a commitment to strengthening and maintaining outstanding agency relations. Motivated, driven, professional with a meticulous attention to detail. Excellent at juggling multiple tasks and working under pressure. Proven ability to excel working both independently and in a fast-paced team environment.

  • Extremely organized
  • Process implementation
  • Self-starter
  • Team-oriented
  • Skilled in Torrent, CLAS & PLUS, Microsoft Office
  • Claim processing
  • Order entry and purchasing
  • Data entry & analysis
  • Ability to learn quickly and understand new procedures and operations
  • Enthusiastic
  • Strong verbal communication
  • Inter-department collaboration
Work History
Flood Claims Technical Assistant, 02/2020 - Current
Selective Insurance Company Of America City, STATE,
  • Process and enter new flood claims received from customers and agents
  • Update existing claims
  • Process engineer request from adjusting firms
  • Receive and process legal correspondences
  • Draft official claims correspondences
  • Review and update previously established policy and procedures pertaining to claims or engineering processes
  • Prepare claim and underwriting files for litigations and subpoenas
  • Manage multiple claims intake email accounts
  • Answer phones, emails, and respond to other interoffice communications
  • Prepare quarterly Flood Newsletter
  • Assist Licensing Department in generating monthly Negative Commissions Report
  • Assist Territory Managers with travel arrangements
Customer Experience & Mobility Assistant, 06/2019 - 02/2020
Telesearch LLC/Selective Insurance Group City, STATE,
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Assist in onboarding summer/winter interns
  • Collaborate with Marketing Department on generating PowerPoint Presentations
  • Conduct extensive market research for presentations, meetings, and PowerPoints
  • Schedule and attend meetings, take minutes of meetings
  • Collaborate with Business Services Unit on email capture goals and generate processes for completion of goals
  • Run monthly reports in various systems to track mobile application, desktop, and tablet customer usage
  • Respond to customer online reviews
  • Generate travel itineraries and agency packets for department travel
  • Assist Agency Management Specialists in pulling DSD reports and assisting in email capture goals
Keyboarding Clerk 3/Purchasing Assistant, 04/2019 - 06/2019
Sussex County Facilities Department City, STATE,
  • Set up and attend meetings with Contractors and Divisions Managers for Capital improvement projects for all Sussex County owned buildings and properties
  • Check status of ongoing projects to confirm deadlines are met and within budget
  • Revise purchase orders with relevant changes to project requiring additional funds
  • Answer and screen incoming phone calls and emails
  • Responsible for receiving all mail addressed to Facilities Management Division. Open and sort incoming mail, and process invoicing for payment
  • Continuously update and monitor service contracts for upcoming renewals or bids
  • Send out request for proposals for service contracts and capital improvement projects
  • Responsible for setting up meetings with service contractors and facilities management to discuss priorities of work to be completed
  • Submit Requisitions for office supplies, operating expenses, and capital projects
  • Liaison between contractors and County of Sussex for projects
  • Update Capital Account Budget Report monthly
Sales Administrator/Inside Sales, 02/2012 - 05/2019
Firefighter One LLC City, STATE,
  • Works with municipalities/clients to complete & process estimates, sales orders, purchase orders & invoices
  • Proficient with all Microsoft office Suite Programs
  • Screen and redirect phone calls for sales team and process sales leads
  • Prepare daily reports utilizing Salesforce Lighting
  • Log opportunities for sales team and create follow up tasks in Salesforce
  • Manage sales team's daily schedules
  • General clerical duties for company
  • Follow up with vendors on pricing requests and to receive order updates
  • Proficient in QuickBooks, Unleashed Software, Salesforce & Shopify
  • Plan and attend meetings, and take minutes of the meetings
  • Shipping and receiving, inventory experience
  • Data entry between multiple systems
  • Development and implementation of standard operating procedures
  • Facilitates and process customer and vendor returns
  • Serviced accounts on a regular basis to propose new products or services and maximize revenue
  • Contact customers as soon as issues arise, to immediately find resolutions before the problems escalated
  • Train new employees on software systems
  • Responsible for updating purchase orders with estimated ship dates
  • Responsible for following up on quotes sent to assigned territory to check the status of potential purchase
  • Maintained extensive knowledge of competitors offerings and presence in assigned territory
  • Responsible for building out turnout gear specifications for quotes
  • Enter new products into software systems with the appropriate pricing
  • Built and strengthened long-lasting client relationships based on accurate price quotes and reliable customer service
Associate of Science: Fire Science, Expected in 2011
Sussex County Community College - Newton, NJ
  • Dean's List 2009-2011
  • 3.8 GPA
High School Diploma: , Expected in 2009
High Point Regional High School - Sussex, NJ,
  • Award from Governor Chris Christie For Relief Efforts to the community during Hurricane Irene. (2011)
  • Salutatorian Award from Sussex County Public Safety Training Academy(2011)
  • Dean's List of Sussex County Community College
  • New Jersey Certified Fire Inspector
  • Firefighter Level 1,2 & 3

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Resume Overview

School Attended

  • Sussex County Community College
  • High Point Regional High School

Job Titles Held:

  • Flood Claims Technical Assistant
  • Customer Experience & Mobility Assistant
  • Keyboarding Clerk 3/Purchasing Assistant
  • Sales Administrator/Inside Sales


  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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