Flood Claims Technical Assistant resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Customer experience liaison with broad background in relationship management. Capable of delivering targeted results and managing changes effectively. Vast knowledge of end-to-end procurement processes with a commitment to strengthening and maintaining outstanding agency relations. Motivated, driven, professional with a meticulous attention to detail. Excellent at juggling multiple tasks and working under pressure. Proven ability to excel working both independently and in a fast-paced team environment.
Skills
Extremely organized
Process implementation
Self-starter
Team-oriented
Skilled in Torrent, CLAS & PLUS, Microsoft Office
Claim processing
Order entry and purchasing
Data entry & analysis
Ability to learn quickly and understand new procedures and operations
Enthusiastic
Strong verbal communication
Inter-department collaboration
Work History
Flood Claims Technical Assistant, 02/2020 - Current Selective Insurance Company Of America – City, STATE,
Process and enter new flood claims received from customers and agents
Update existing claims
Process engineer request from adjusting firms
Receive and process legal correspondences
Draft official claims correspondences
Review and update previously established policy and procedures pertaining to claims or engineering processes
Prepare claim and underwriting files for litigations and subpoenas
Manage multiple claims intake email accounts
Answer phones, emails, and respond to other interoffice communications
Prepare quarterly Flood Newsletter
Assist Licensing Department in generating monthly Negative Commissions Report
Assist Territory Managers with travel arrangements
Customer Experience & Mobility Assistant, 06/2019 - 02/2020 Telesearch LLC/Selective Insurance Group – City, STATE,
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
Assist in onboarding summer/winter interns
Collaborate with Marketing Department on generating PowerPoint Presentations
Conduct extensive market research for presentations, meetings, and PowerPoints
Schedule and attend meetings, take minutes of meetings
Collaborate with Business Services Unit on email capture goals and generate processes for completion of goals
Run monthly reports in various systems to track mobile application, desktop, and tablet customer usage
Respond to customer online reviews
Generate travel itineraries and agency packets for department travel
Assist Agency Management Specialists in pulling DSD reports and assisting in email capture goals
Keyboarding Clerk 3/Purchasing Assistant, 04/2019 - 06/2019 Sussex County Facilities Department – City, STATE,
Set up and attend meetings with Contractors and Divisions Managers for Capital improvement projects for all Sussex County owned buildings and properties
Check status of ongoing projects to confirm deadlines are met and within budget
Revise purchase orders with relevant changes to project requiring additional funds
Answer and screen incoming phone calls and emails
Responsible for receiving all mail addressed to Facilities Management Division. Open and sort incoming mail, and process invoicing for payment
Continuously update and monitor service contracts for upcoming renewals or bids
Send out request for proposals for service contracts and capital improvement projects
Responsible for setting up meetings with service contractors and facilities management to discuss priorities of work to be completed
Submit Requisitions for office supplies, operating expenses, and capital projects
Liaison between contractors and County of Sussex for projects
Update Capital Account Budget Report monthly
Sales Administrator/Inside Sales, 02/2012 - 05/2019 Firefighter One LLC – City, STATE,
Works with municipalities/clients to complete & process estimates, sales orders, purchase orders & invoices
Proficient with all Microsoft office Suite Programs
Screen and redirect phone calls for sales team and process sales leads
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