Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Invoicing and billing
  • Database entry
  • File and data retrieval systems
  • Accounting support
  • Accounting skills
  • Cash deposit preparation
  • Managing office supplies
  • 10-key proficiency
  • Records management systems
03/2018 to 04/2020 Fleet Administrative Assistant Aaa Mid-Atlantic | Muskogee, OK,
  • Compiled and analyzed data utilizing spreadsheets or other database software.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Set up and maintained physical and electronic filing systems.
  • Resolved fuel island issues quickly and escalated critical problems immediately to office manager.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Sorted incoming mail and disseminated all correspondence to applicable departments.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Kept tracking system of Fuel Master information for the tracking of all fuel ttransactionsin the different divisions. (AZ, CO, NM, CA, ID)
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Worked closely with department personnel to produce accurate and timely bills
  • Other duties as assigned.
02/2012 to 03/2018 Transportation Administrative/ Dispatcher New York Community Bancorp, Inc. | Toms River, NJ,
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Coordinate with drivers and warehouse management team to ensure on time dispatch.
  • Write and distribute email, correspondence memos, letters, faxes and forms.
  • Directs activities of drivers by available communication methods.
  • Makes copies of correspondence or other printed materials as needed.
  • Communicate with all necessary departments with regards to daily driver routes.
  • Submit and reconcile expense reports.
  • Book travel arrangements.
  • Assure compliance with all safety procedures, company policies and DOT laws.
  • Orders and maintains supplies, and arranges for equipment maintenance.
  • Prepare weekly power point presentations.
  • Maintaining files and records so they remain updated and easily accessible.
  • Assist in office management and organization procedures.
  • Assist in making travel arrangements and booking venues for conferences and events.
  • Other duties as assigned.
02/2011 to 02/2012 Teller- Customer Service Representative First Flight Federal Credit Union | Holly Springs, NC,
  • Generated reports and notification letters to distribute to account holders.
  • Provided excellent customer services and maintain customer satisfaction.
  • Accept and process customer transactions accurately and in a timely matter.
  • Cashed checks and disbursed monies after verifying signatures, endorsements and customer account balance.
  • Collected loan payments and placed holds on accounts for uncollected funds, according to organizational procedures.
  • Posted night and mail deposits, payments and requests received in mail on a daily basis.
  • Identify customer needs and match needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Other duties as assigned.
01/2008 to 02/2011 Member Service Representative Credit Union West | City, STATE,
  • Offered exceptional customer service to differentiate and promote company brand.
  • Disburse cash or check share withdrawals
  • Processes cash advances, travelers' checks, cashiers' checks, money orders, bank-to-bank wires, and Western Union wires.
  • Receive and process share deposits and loan payments.
  • Opening, maintaining and closing of all account types.
  • Cross-selling the Credit Union's products and services.
  • Balance daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
  • Other duties as assigned.
Education and Training
Expected in Pharmacy Technician Program | Camelback High School, Phoenix, AZ, GPA:
Additional Information

Fluent in Spanish

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School Attended

  • Camelback High School

Job Titles Held:

  • Fleet Administrative Assistant
  • Transportation Administrative/ Dispatcher
  • Teller- Customer Service Representative
  • Member Service Representative


  • Pharmacy Technician Program

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