Focused Operations Manager bringing 25 years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company. Talented Operations Manager bringing 25+ years of experience and demonstrated record of accomplishment in parts and service. Proficient in operational enhancements, quality improvements and team leadership based on performance strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives. Self-motivated Operations Manager well-versed in leadership. Bringing top-level experience in directing all facets of operations. Successful at collaborating with consultants, area leaders and employees to streamline and strengthen processes, boost production and control costs. Highly organized, detail-oriented and safety-driven with solid record of accomplishment in meeting and exceeding business targets.
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- Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Defined department objectives and monitored performance to facilitate operations.
- Adhered to customer service standards to foster satisfaction and retention.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Pitched in to complete various duties during peak periods or employee absences.
- Monitored employee performance through effective analysis of key metrics.
- Informed and educated department employees on changes from management.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Defined department objectives and monitored performance to facilitate operations.
- Adhered to customer service standards to foster satisfaction and retention.
- Hired, trained and developed service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Pitched in to complete various duties during peak periods or employee absences.
- Informed and educated department employees on changes from management.
- Researched and provided timely resolution to service discrepancies.
- Monitored employee performance through effective analysis of key metrics.
- Motivated, led and supported employees to maintain low turnover.
- Forecasted department goals and objectives and enforced deadlines to encourage task progression.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Monitored employee work levels and optimized performance with strategic approaches.
- Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Inspected completed work to assess quality and identify skill or ability issues.
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Resume Overview
School Attended
- Southeast Community College
- Ogallala High School
Job Titles Held:
- Fixed Operations Manager
- Service Manager
- Service Manager
Degrees
- Associate of Applied Science
- High School Diploma
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