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Fiscal Accounts Clerk/ Reception Resume Example

Resume Score: 80%

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FISCAL ACCOUNTS CLERK/ RECEPTION
Professional Summary

Experienced Accounting Clerk driven to improve financial reporting, documentation and expense tracking. Adaptable professional with a decisive and dedicated nature.

Knowledgeable and enthusiastic about supporting business financial needs. Well-developed expertise in administration and compliance. Proactive problem-solver. Very friendly and loves to work with people!

Skills
  • Invoicing and collections
  • Budgets and forecasting
  • Training and mentoring
  • Finance
  • Administrative support
  • Recordkeeping
  • Variance resolutions
  • File and database management
  • Staff Management
  • File Maintenance
  • Invoicing
  • Data processing
  • Budgeting
  • Account Reconciliation
  • Team Building
  • Bookkeeping
  • Month-end reports
  • Interpersonal relations
Work History
Fiscal Accounts Clerk/ Reception, 10/2018 to Current
Company Name – City, State
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Added documents to file records and created new records to support filing needs.
  • Obtained scanned records and uploaded into database.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Operated multi-line telephone system to independently handle numerous calls each day.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Triaged incoming calls on Multi-line phone system and directed to departments based on customer needs.
  • Resolved customer problems and complaints by addressing each one and alerting upper management of any problems.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Paraprofessional, 08/2017 to 10/2018
Company Name – City, State
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Supported student learning objectives through personalized and small group assistance.
  • Performed special tasks such as Circle Time and Communications and Play to help students with special needs learn and grow.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and a listening ear.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
  • Led reading and arts and crafts lessons.
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Maintained safety and security of all youth under care.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Took daily attendance, notifying Head Teacher immediately of any student absences.
  • Maintained head count and attendance sheets.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
Disney Guest Service, 03/2015 to 08/2018
Company Name – City, State
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
  • Generated daily reports for onstage and backstage.
  • Trained junior team members in customer service strategies and property policies.
  • Reviewed upcoming events and planned for expected challenges.
  • Created and delivered effective training materials and courses.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Supervised and guided new employees on Guest Service and Store Operations and responded quickly to questions, which improved understanding of job responsibilities.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Store Manager Trainer, 06/1991 to 04/2003
Company Name – City, State
  • Performed variety of management functions including, driving sales, achieving store productivity and financial targets, planning and executing promotional and local store marketing activities.
  • Supervised and effectively trained numerous employees to decrease process lags and boost productivity.
  • Supported store opening by setting up office space, equipment and POS systems.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in Guest Service, Business Operations and Payroll system..
  • Opened and closed store 5 days per week.
  • Provided informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving well trained employees.
  • Created and oversaw new hire training programs for Business operations.
  • Trained and mentored numerous new personnel hired to fulfill various roles.
Education
General Studies: General, 06/1983
Boyertown Area Senior High School - City, State
Cosmetology License : Cosmetology/Business Math , 06/1983
Berk Vocational Technical School - City
Advanced Paraprofessional : Education, 05/2005
Berks County Intermediate Unit #14 - City
Bachelor Of Business Administration: Business/HR, Expected in 06/2022
Reading Area Community College - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it isnot owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Boyertown Area Senior High School
  • Berk Vocational Technical School
  • Berks County Intermediate Unit #14
  • Reading Area Community College

Job Titles Held:

  • Fiscal Accounts Clerk/ Reception
  • Paraprofessional
  • Disney Guest Service
  • Store Manager Trainer

Degrees

  • General Studies : General , 06/1983
    Cosmetology License : Cosmetology/Business Math , 06/1983
    Advanced Paraprofessional : Education , 05/2005
    Bachelor Of Business Administration : Business/HR , Expected in 06/2022

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