Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.
  • Marketing understanding
  • Payment processing
  • Hard-working mindset
  • Energetic nature
  • Multi-tasking strength
  • Team player
  • Time management
  • Strong Interpersonal Skills
  • Meticulous Attention To Detail
  • Office Management Skills
  • Proficiency with Excel Spreadsheets
  • Strong Problem Solver
  • Clean Reception Area
Work History
2016 to 04/2016
First-Year Tax Professional H&R Block, Inc. Olathe, ,
  • Oversaw daily office operations for staff of 10 employees.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Reconciled business and creative needs.
  • Translated business priorities into implementable actions.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the office to ascertain what each customer wanted or needed.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Completed store opening and closing procedures.
  • Received and counted money.
  • Processed cash, credit, debit and check payments.
  • Greeted customers promptly.
  • Directed customers to correct store locations.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Accepted and processed customer returns.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Broke down boxes and disposed of trash.
Expected in Current
Homeschooled - 1458 Minford Place,

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Resume Overview

School Attended

  • Homeschooled

Job Titles Held:

  • First-Year Tax Professional


  • GED

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