Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking Major Incident Manager familiar with providing solutions to prevent recurrence. Focused on efficiency and response improvements. Ready to offer years of related experience to a challenging position with room for advancement.

Driven to provide quick and knowledgeable response to critical business incidents in order to minimize service interruptions and lost revenues. Experienced with developing and improving processes, leading teams and managing enhancements.

Proficient business emergency management professional well-versed in providing timely leadership to resolve incidents. Expert in gathering, analyzing and modeling data in order to enhance responses to future emergencies. Advanced problem-solver with excellent planning, organizational and communication skills.

Multitasking Incident Manager with a background in remediation planning and execution. A determined employee with years of successfully handling high priority incidents and finding ways to limit impact. Committed to remaining poised and calm in high pressure situations.

Knowledgeable Incident Manager drives effective problem solving and decision-making. Enthusiastic professional with background in analytics, troubleshooting and leading effective resolution teams.

Experienced Office Management and Administration Professional with years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Educated professional offering years of experience streamlining processes, managing talented team members. Tireless team player known for staying poised and calm in fast-paced environments.

Self-motivated bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.

Driven offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

  • Process improvement
  • Supervision
  • Business operations
  • Operational improvement
  • Team management
Work History
First Line Manager, 09/2009 - 08/2013
Hello Fresh Southlake, TX,
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Demonstrated new products, procedures and techniques to employees.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Audited team performance and compliance.
  • Prepared and recommended long-range plans for development of department.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Performed reviews assessing each employee's performance and developed improvement plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Cross-trained existing employees to maximize team agility and performance.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Project Manager, 09/2014 - 09/2016
Jpmorgan Chase & Co. Midlothian, TX,
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Developed and initiated projects, including managing costs, schedule and performance.
  • Developed implementation methodologies to rein in project costs while meeting key milestones.
  • Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
  • Drove team success through shared vision and recognition of quality performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Modified and directed project plans to meet organizational needs.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Eliminated discrepancies by reviewing performance, status and safety adherence.
Major Incident Manager, 09/2016 - 02/2019
IBM Corporation City, STATE,
  • Tracked metrics involving critical incidents to model trends, produce reports and make effective recommendations for improvements.
  • Conducted post-resolution reviews with team members.
  • Developed spreadsheets, reports and tracking systems.
  • Developed and coordinated response processes.
  • Provided immediate emergency response and incident management.
  • Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
  • Developed highly effective incident response team and trained extensively in preparation for possible events.
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized Type meetings for Number Job titles every Timeframe and coordinated availability of conference rooms for participants.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Bachelor of Arts: , Expected in 04/2004
Panjab University - Chandigarh, India,

Prince 2 Practioner (Project Management)

ITIL Foundation

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Resume Overview

School Attended

  • Panjab University

Job Titles Held:

  • First Line Manager
  • Project Manager
  • Major Incident Manager


  • Bachelor of Arts

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