First-Line Manager Resume Example
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FIRST-LINE MANAGER
Professional Summary
Responsible Food Service team member offering proven skills in maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and fostering patron loyalty.
Skills
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Work History
05/2019 to 02/2020First-Line ManagerSonic | Villa Rica , GA
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Coordinated employee work schedules to provide coverage for special events.
- Oversaw balancing of cash register, reconciled transactions and deposited establishment's earning to bank five days per week.
- Maintained logs for equipment maintenance.
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Demonstrated conflict management skills while supervising employees.
- Communicated with customer to answer questions or concerns.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
- Limited portions sizes and used garnishes to control food costs.
- Checked completed orders for accuracy and bagged meals for easy carrying.
02/2019 to 05/2019Line Server, Cross-Trained in KitchenHuti's 5 Free-Fire Grill | City , STATE
- Greeted customers and answered any questions.
- Set up advertising signs and displays on shelves, counters and tables.
- Rung up purchases, gave change and issued receipts.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Provided attentive service and proactively assessed guest needs.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas; as well as transported dirty utensils and dishes to kitchen to support efficient cleaning.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Cross-trained in food preparation and cooking to provide maximum support to crew members.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Washed, peeled and cut fruits and vegetable in advance to save time on food preparation.
- Cooked batches of food according to standard recipes.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Performed shift change tasks each day to keep restaurant efficient and neat.
01/2019 to 02/2019Crew MemberRaising Cane's | City , STATE
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Maintained clean, sanitized and well-organized food preparation zones.
- Performed shift change tasks each day to keep store efficient and neat.
06/2018 to 01/2019Crew Member (Overnight), CT and Restaurant ImageRaising Cane's | City , STATE
- Consistently provided friendly service to promote better customer engagement.
- Maintained high standards of customer service in high-volume, fast-paced operations. (Restaurant avg. $180,000/weekly, peak hours between 4pm and 12am)
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards.
- Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
- Communicated openly with management team during each shift to promote smooth workflows.
- Processed payments and counted change to complete transactions.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
- Cross-trained and coordinated scheduling with team members to provide seamless service.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Prepared all food orders within allotted 6 minute timeframe.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Maintained clean and safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Education
No Degree | Accounting And Business ManagementLone Star College System, City
05/2012High School DiplomaCaney Creek High School, City, State
- Graduated with 3.4 GPA, with Honors
- Completed 34 of 23 credits required to graduate
- Elected Captain of Debate Team, 3 consecutive years
Accomplishments
- Supervised team of 12 staff members.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Certifications
- ServSafe
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Resume Overview
School Attended
- Lone Star College System
- Caney Creek High School
Job Titles Held:
- First-Line Manager
- Line Server, Cross-Trained in Kitchen
- Crew Member
- Crew Member (Overnight), CT and Restaurant Image
Degrees
- No Degree | Accounting And Business Management
05/2012 High School Diploma
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