Responsible Food Service team member offering proven skills in maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and fostering patron loyalty.
Skills
Food Safety
Staff Management
Natural leader
Performance improvement
Education
Lone Star College SystemSpring, TX, Expected in ā āNo Degree:Accounting And Business Management - GPA:
Caney Creek High SchoolConroe, TXExpected in 05/2012 ā āHigh School Diploma: - GPA:
Graduated with 3.4 GPA, with Honors
Completed 34 of 23 credits required to graduate
Elected Captain of Debate Team, 3 consecutive years
Certifications
ServSafe
Work History
Sonic - First-Line Manager Villa Rica, GA, 05/2019 - 02/2020
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Coordinated employee work schedules to provide coverage for special events.
Oversaw balancing of cash register, reconciled transactions and deposited establishment's earning to bank five days per week.
Maintained logs for equipment maintenance.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Displayed proper food handling and equipment technique when assisting in kitchen.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Demonstrated conflict management skills while supervising employees.
Communicated with customer to answer questions or concerns.
Promoted customer loyalty by efficiently handling food and service complaints.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Limited portions sizes and used garnishes to control food costs.
Checked completed orders for accuracy and bagged meals for easy carrying.
Huti's 5 Free-Fire Grill - Line Server, Cross-Trained in Kitchen City, STATE, 02/2019 - 05/2019
Greeted customers and answered any questions.
Set up advertising signs and displays on shelves, counters and tables.
Rung up purchases, gave change and issued receipts.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Checked completed orders for accuracy and bagged meals for easy carrying.
Provided attentive service and proactively assessed guest needs.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas; as well as transported dirty utensils and dishes to kitchen to support efficient cleaning.
Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
Cross-trained in food preparation and cooking to provide maximum support to crew members.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Washed, peeled and cut fruits and vegetable in advance to save time on food preparation.
Cooked batches of food according to standard recipes.
Kept work and food areas pristine to meet presentation and food safety requirements.
Performed shift change tasks each day to keep restaurant efficient and neat.
Raising Cane's - Crew Member City, STATE, 01/2019 - 02/2019
Greeted customers promptly and took orders to keep flow of traffic moving.
Checked completed orders for accuracy and bagged meals for easy carrying.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Maintained clean, sanitized and well-organized food preparation zones.
Performed shift change tasks each day to keep store efficient and neat.
Raising Cane's - Crew Member (Overnight), CT and Restaurant Image City, STATE, 06/2018 - 01/2019
Consistently provided friendly service to promote better customer engagement.
Maintained high standards of customer service in high-volume, fast-paced operations. (Restaurant avg. $180,000/weekly, peak hours between 4pm and 12am)
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards.
Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
Communicated openly with management team during each shift to promote smooth workflows.
Processed payments and counted change to complete transactions.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Cross-trained and coordinated scheduling with team members to provide seamless service.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Prepared all food orders within allotted 6 minute timeframe.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Maintained clean and safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Accomplishments
Supervised team of 12 staff members.
Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
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