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First-Line Manager Resume Example

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FIRST-LINE MANAGER
Professional Summary

Responsible Food Service team member offering proven skills in maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and fostering patron loyalty.

Skills
  • Food Safety
  • Staff Management
  • Natural leader
  • Performance improvement
Work History
05/2019 to 02/2020First-Line ManagerCompany Name | City, State
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Coordinated employee work schedules to provide coverage for special events.
  • Oversaw balancing of cash register, reconciled transactions and deposited establishment's earning to bank five days per week.
  • Maintained logs for equipment maintenance.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Displayed proper food handling and equipment technique when assisting in kitchen.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Demonstrated conflict management skills while supervising employees.
  • Communicated with customer to answer questions or concerns.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Limited portions sizes and used garnishes to control food costs.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
02/2019 to 05/2019Line Server, Cross-Trained in KitchenCompany Name | City, State
  • Greeted customers and answered any questions.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Rung up purchases, gave change and issued receipts.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Provided attentive service and proactively assessed guest needs.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas; as well as transported dirty utensils and dishes to kitchen to support efficient cleaning.
  • Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
  • Cross-trained in food preparation and cooking to provide maximum support to crew members.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Washed, peeled and cut fruits and vegetable in advance to save time on food preparation.
  • Cooked batches of food according to standard recipes.
  • Kept work and food areas pristine to meet presentation and food safety requirements.
  • Performed shift change tasks each day to keep restaurant efficient and neat.
01/2019 to 02/2019Crew MemberCompany Name | City, State
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
06/2018 to 01/2019Crew Member (Overnight), CT and Restaurant ImageCompany Name | City, State
  • Consistently provided friendly service to promote better customer engagement.
  • Maintained high standards of customer service in high-volume, fast-paced operations. (Restaurant avg. $180,000/weekly, peak hours between 4pm and 12am)
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
  • Communicated openly with management team during each shift to promote smooth workflows.
  • Processed payments and counted change to complete transactions.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Cross-trained and coordinated scheduling with team members to provide seamless service.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Prepared all food orders within allotted 6 minute timeframe.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Maintained clean and safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Education
No Degree | Accounting And Business ManagementLone Star College System, City
05/2012High School DiplomaCaney Creek High School, City, State
  • Graduated with 3.4 GPA, with Honors
  • Completed 34 of 23 credits required to graduate
  • Elected Captain of Debate Team, 3 consecutive years
Accomplishments
  • Supervised team of 12 staff members.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Certifications
  • ServSafe
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Resume Overview

School Attended

  • Lone Star College System
  • Caney Creek High School

Job Titles Held:

  • First-Line Manager
  • Line Server, Cross-Trained in Kitchen
  • Crew Member
  • Crew Member (Overnight), CT and Restaurant Image

Degrees

  • No Degree | Accounting And Business Management
    05/2012 High School Diploma

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