First Line Manager Resume Example
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FIRST LINE MANAGER
Professional Summary
Business-savvy Marketing Manager with over seven years experience directing a marketing team towards increased revenues and success. Highly motivated sales associate with extensive customer service and sales experience. Dynamic and creative Marketing Manager with a successful career in product marketing, promotions, public relations, project and communications management. Performance-driven Marketing Manager skilled in creating marketing plans and leading successful product launches, promotions and development.
Skills
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Work History
09/2012 to Current
First Line ManagerVeyo – Prairie Du Sac
- Novartis Pharma, Nassau, Bahamas Applies Regional strategies to develop and implement District business plans.
- Build effective and enduring customer relationships; identify and work closely with the most significant customers in the district.
- Manage and optimize effective allocation of resources to deliver required business results.
- Work effectively with Key Accounts, Key Accounts Managers (KAMs), and with colleagues across other functions/ units within the Company to achieve business results.
- Develops in-depth understanding of the district market environment and customers; communicate customer insights to internal stakeholders and support development of new business strategies; identify top business opportunities or gaps through analysis of available reports.
- Serve as a communication bridge from field to upper leadership.
- Supports field training.
- Work within ethical and compliance policies and creates a culture that ensures all reports, direct and indirect, do the same.
- Create a diverse and inclusive environment free from all forms of discrimination and harassment.
- Conduct joint visits with sales representative to monitor performance, identify deficiencies and follow up to ensure improvement.
- Coach sales representatives to develop and execute an effective and efficient detailed work plan.
- Coach sales representatives for effective detailing and planning activities on potential customers, to ensure sales targets are achieved.
- Ensure execution of detailed work plans, and activity planning by the field force to achieve sales results.
- Give feedback to sales representatives for improvement and monitor progress, thereby ensuring ROI.
- Plan and organize weekly / monthly and quarterly sales meetings to review sales performance and customer relationship management, and agree / follow up on corrective action plans with team.
- Monitor daily/monthly reports, expense statements of sales representative, to ensure implementation of company policies and control of resources.
- Lead the performance management of all sales representatives, and ensure their development plans are made and progressed.
- Identify an external talent pool of sales representatives to minimize open positions, and manage the on boarding of new hires, to make them productive as early as possible.
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
- Planned and executed events and marketing programs, producing five times target number of qualified leads.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Managed team of three direct reports responsible for on-going product optimization, account management and ad placement on company website.
- Credited for playing key role in generating over $2 million per year in revenues.
07/2010 to 09/2012
Medical representative/Acting district managerDidi Hirsch Mental Health Services – Pacoima
- Novartis Pharma, Nassau Bahamas Create and execute effective call plans.
- Utilize reporting tools provided to achieve territorial goals.
- Communicate and collaborate with the District Manager on goals.
- Build business relationships with assigned customers.
- Keep post call notes to assist with pre-call planning.
- Attend and participate in quarterly POA meetings.
- Taking the opportunity to prospect for new business and evaluate the sales potential of existing customers.
- Distributing samples to only licensed practitioners, and following all samples regulations.
- Assist with completing month end accounting reports.
- Manage budgets and organize conferences for doctors and medical staff.
- Monitor competitor activities and products.
- Appointed acting district manager for Nassau office.
- Managed all office operations, sales, monthly budgets, accounting reports while carrying out regular duties as a sales representative.
- Built effective and enduring customer relationships; identified and worked closely with the most significant customers in the district.
- Managed and optimized effective allocation of resources to deliver required business results.
- Credited for playing key role in generating over $2 million per year in revenues.
Acting District ManagerScarsdale Medical Group, Llp – White Plains
- Novartis Pharma, Nassau Bahamas Appointed acting district manager for Nassau office.
- Managed all office operations, sales, monthly budgets, accounting reports while carrying out regular duties as a sales representative.
- Built effective and enduring customer relationships; identified and worked closely with the most significant customers in the district.
- Managed and optimized effective allocation of resources to deliver required business results.
06/2007 to 07/2009
Pharmaceutical RepresentativeNes Associates – Fort Stewart
- Novartis Pharma, Nassau Bahamas Create and execute effective call plans.
- Utilize reporting tools provided to achieve territorial goals.
- Communicate and collaborate with the District Manager on goals.
- Build business relationships with assigned customers.
- Keep post call notes to assist with pre-call planning.
- Attend and participate in quarterly POA meetings.
- Taking the opportunity to prospect for new business and evaluate the sales potential of existing customers.
- Distributing samples to only licensed practitioners, and following all samples regulations.
- Assist with completing month end accounting reports.
- Manage budgets and organize conferences for doctors and medical staff.
- Monitor competitor activities and products.
08/2005 to 06/2007
Teacher - Biology and MathQueen's College – City
- Teach middle and high school math and science.
- Prepare daily and monthly lesson plans based on national curriculum.
- Conducted extra classes to prepare students for grade 12 exams.
08/2003 to 08/2005
Teacher - Biology and MathSt. John's College – City
- Teach middle and high school math and science.
- Prepare daily and monthly lesson plans based on national curriculum.
- Conducted extra classes to prepare students for grade 12 exams.
11/2002 to 05/2003
Hemapheresis TechnologistCoral Blood Services UNC Blood Center – City , STATE
- Process whole blood units.
- Filter red blood cells to remove the leukocytes.
- Run Baker (Hematology analyzer) machine to perform platelet counts on donor samples.
- Perform other laboratory duties as needed.
- Interact with patients donating blood, explaining procedures and processes.
- Professional Customer Interactions
- Dedicated Team Player
- Excellent Time Management
07/2002 to 05/2003
Research StudentDuke University – City , STATE
- Care for and work with rodents; perfuse and dissect animals.
- Perform biochemical assays on various tissues.
- Cut and fix tissue sections (floating and frozen).
- Perform immunohistochemistry assays on various tissue sections.
- Prepare buffer solutions and various media required for experimentation.
03/2002 to 07/2002
Randomization SpecialistInteractive Clinical Research Technologies Inc – City , STATE
- Performed call center services; database entry and other duties in support of multi-center clinical trials according to policies and procedures.
- Received, documented and verified patient enrollment and randomization into multiple clinical trials.
- Provided IVRS back-up assistance to callers in need of technical guidance.
- Received and documented trial specific clinical hotline phone calls.
- Communicated with other study personnel as needed for routine problem resolution.
- Maintained and updated trial databases.
- Prepared and designed reports from Randomization Services Center database.
- Completed ICTI phone logs for clinical study sites.
11/2001 to 03/2002
Research AssistantArdent Pharmaceuticals – City , STATE
- Participated in the search for potentially new drugs.
- Operated the TLC, HPLC and NMR machines to test, analyze, and purify samples.
- Purified compounds using various separation techniques.
- Performed various laboratory-related clerical duties and other duties as assigned.
02/2001 to 11/2001
Pharmacy AssistantWal-Mart Pharmacy – City , STATE
- Assisted pharmacist with filling prescriptions.
- Inputted relevant patient information into the computer database.
- Performed other duties as assigned.
03/1999 to 02/2001
Clinical Research CoordinatorClinical Research Institute - Wake Medical Hospital – City , STATE
- Recruited, interviewed, and consented patients for various clinical trials.
- Maintained and updated patient files.
- Performed data collection, collation and source documentation from patients in respective studies using various databases.
- Drew patient blood, processed and packaged sample to send to respective laboratory for analysis.
- Corresponded with various sponsors through their monitors to update and verify data for respective studies.
- Therapeutic experience includes ulcerative colitis, IBS (irritable bowel syndrome), gastro esophageal conditions, kidney-related disorders and migraines.
Education
May 03
Master of Science:
North Carolina Central University - City, State
North Carolina Central University - City, State
May 99
Bachelor of Science:
St. Augustine's College - City, State
St. Augustine's College - City, State
Certifications
pmp project management certification
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Resume Overview
School Attended
- North Carolina Central University
- St. Augustine's College
Job Titles Held:
- First Line Manager
- Medical representative/Acting district manager
- Acting District Manager
- Pharmaceutical Representative
- Teacher - Biology and Math
- Hemapheresis Technologist
- Research Student
- Randomization Specialist
- Research Assistant
- Pharmacy Assistant
- Clinical Research Coordinator
Degrees
- Master of Science :
Bachelor of Science :
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