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First Line Manager Resume Example

Resume Score: 60%

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FIRST LINE MANAGER
Professional Summary
Business-savvy Marketing Manager with over seven years experience directing a marketing team towards increased revenues and success. Highly motivated sales associate with extensive customer service and sales experience. Dynamic and creative Marketing Manager with a successful career in product marketing, promotions, public relations, project and communications management. Performance-driven Marketing Manager skilled in creating marketing plans and leading successful product launches, promotions and development.
Skills
    MS Word, Excel, Access, and PowerPoint.
  • Top-rated sales performance
  • Account management
  • Operations analysis
  • Negotiation skills
  • Event management
  • Excellent Communication Skills
  • Product development
  • Quality assurance
  • Customer targeting
  • Shared Product Knowledge
  • Professional Customer Interactions
  • Dedicated Team Player
  • Excellent Time Management
  • Highest Level Of Integrity
Work History
09/2012 to Current
First Line ManagerNOVARTIS PHARMA – NASSAU BAHAMAS
  • Novartis Pharma, Nassau, Bahamas Applies Regional strategies to develop and implement District business plans.
  • Build effective and enduring customer relationships; identify and work closely with the most significant customers in the district.
  • Manage and optimize effective allocation of resources to deliver required business results.
  • Work effectively with Key Accounts, Key Accounts Managers (KAMs), and with colleagues across other functions/ units within the Company to achieve business results.
  • Develops in-depth understanding of the district market environment and customers; communicate customer insights to internal stakeholders and support development of new business strategies; identify top business opportunities or gaps through analysis of available reports.
  • Serve as a communication bridge from field to upper leadership.
  • Supports field training.
  • Work within ethical and compliance policies and creates a culture that ensures all reports, direct and indirect, do the same.
  • Create a diverse and inclusive environment free from all forms of discrimination and harassment.
  • Conduct joint visits with sales representative to monitor performance, identify deficiencies and follow up to ensure improvement.
  • Coach sales representatives to develop and execute an effective and efficient detailed work plan.
  • Coach sales representatives for effective detailing and planning activities on potential customers, to ensure sales targets are achieved.
  • Ensure execution of detailed work plans, and activity planning by the field force to achieve sales results.
  • Give feedback to sales representatives for improvement and monitor progress, thereby ensuring ROI.
  • Plan and organize weekly / monthly and quarterly sales meetings to review sales performance and customer relationship management, and agree / follow up on corrective action plans with team.
  • Monitor daily/monthly reports, expense statements of sales representative, to ensure implementation of company policies and control of resources.
  • Lead the performance management of all sales representatives, and ensure their development plans are made and progressed.
  • Identify an external talent pool of sales representatives to minimize open positions, and manage the on boarding of new hires, to make them productive as early as possible.
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Planned and executed events and marketing programs, producing five times target number of qualified leads.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Managed team of three direct reports responsible for on-going product optimization, account management and ad placement on company website.
  • Credited for playing key role in generating over $2 million per year in revenues.
07/2010 to 09/2012
Medical representative/Acting district managerNOVARTIS PHARMA – NASSAU BAHAMAS
  • Novartis Pharma, Nassau Bahamas Create and execute effective call plans.
  • Utilize reporting tools provided to achieve territorial goals.
  • Communicate and collaborate with the District Manager on goals.
  • Build business relationships with assigned customers.
  • Keep post call notes to assist with pre-call planning.
  • Attend and participate in quarterly POA meetings.
  • Taking the opportunity to prospect for new business and evaluate the sales potential of existing customers.
  • Distributing samples to only licensed practitioners, and following all samples regulations.
  • Assist with completing month end accounting reports.
  • Manage budgets and organize conferences for doctors and medical staff.
  • Monitor competitor activities and products.
  • Appointed acting district manager for Nassau office.
  • Managed all office operations, sales, monthly budgets, accounting reports while carrying out regular duties as a sales representative.
  • Built effective and enduring customer relationships; identified and worked closely with the most significant customers in the district.
  • Managed and optimized effective allocation of resources to deliver required business results.
  • Credited for playing key role in generating over $2 million per year in revenues.
07/2009 to 06/2010
Acting District ManagerNovartis Pharma – Nassau Bahamas
  • Novartis Pharma, Nassau Bahamas Appointed acting district manager for Nassau office.
  • Managed all office operations, sales, monthly budgets, accounting reports while carrying out regular duties as a sales representative.
  • Built effective and enduring customer relationships; identified and worked closely with the most significant customers in the district.
  • Managed and optimized effective allocation of resources to deliver required business results.
06/2007 to 07/2009
Pharmaceutical RepresentativeNovartis Pharma – Nassau Bahamas
  • Novartis Pharma, Nassau Bahamas Create and execute effective call plans.
  • Utilize reporting tools provided to achieve territorial goals.
  • Communicate and collaborate with the District Manager on goals.
  • Build business relationships with assigned customers.
  • Keep post call notes to assist with pre-call planning.
  • Attend and participate in quarterly POA meetings.
  • Taking the opportunity to prospect for new business and evaluate the sales potential of existing customers.
  • Distributing samples to only licensed practitioners, and following all samples regulations.
  • Assist with completing month end accounting reports.
  • Manage budgets and organize conferences for doctors and medical staff.
  • Monitor competitor activities and products.
08/2005 to 06/2007
Teacher - Biology and MathQueen's College – Novartis Pharma
  • Teach middle and high school math and science.
  • Prepare daily and monthly lesson plans based on national curriculum.
  • Conducted extra classes to prepare students for grade 12 exams.
08/2003 to 08/2005
Teacher - Biology and MathSt. John's College – Nassau Bahamas
  • Teach middle and high school math and science.
  • Prepare daily and monthly lesson plans based on national curriculum.
  • Conducted extra classes to prepare students for grade 12 exams.
11/2002 to 05/2003
Hemapheresis TechnologistCoral Blood Services UNC Blood Center – Durham, NC
  • Process whole blood units.
  • Filter red blood cells to remove the leukocytes.
  • Run Baker (Hematology analyzer) machine to perform platelet counts on donor samples.
  • Perform other laboratory duties as needed.
  • Interact with patients donating blood, explaining procedures and processes.
  • Professional Customer Interactions
  • Dedicated Team Player
  • Excellent Time Management
07/2002 to 05/2003
Research StudentDuke University – Durham, NC
  • Care for and work with rodents; perfuse and dissect animals.
  • Perform biochemical assays on various tissues.
  • Cut and fix tissue sections (floating and frozen).
  • Perform immunohistochemistry assays on various tissue sections.
  • Prepare buffer solutions and various media required for experimentation.
03/2002 to 07/2002
Randomization SpecialistInteractive Clinical Research Technologies Inc – Durham, NC
  • Performed call center services; database entry and other duties in support of multi-center clinical trials according to policies and procedures.
  • Received, documented and verified patient enrollment and randomization into multiple clinical trials.
  • Provided IVRS back-up assistance to callers in need of technical guidance.
  • Received and documented trial specific clinical hotline phone calls.
  • Communicated with other study personnel as needed for routine problem resolution.
  • Maintained and updated trial databases.
  • Prepared and designed reports from Randomization Services Center database.
  • Completed ICTI phone logs for clinical study sites.
11/2001 to 03/2002
Research AssistantArdent Pharmaceuticals – Durham, NC
  • Participated in the search for potentially new drugs.
  • Operated the TLC, HPLC and NMR machines to test, analyze, and purify samples.
  • Purified compounds using various separation techniques.
  • Performed various laboratory-related clerical duties and other duties as assigned.
02/2001 to 11/2001
Pharmacy AssistantWal-Mart Pharmacy – Raleigh, NC
  • Assisted pharmacist with filling prescriptions.
  • Inputted relevant patient information into the computer database.
  • Performed other duties as assigned.
03/1999 to 02/2001
Clinical Research CoordinatorClinical Research Institute - Wake Medical Hospital – Raleigh, NC
  • Recruited, interviewed, and consented patients for various clinical trials.
  • Maintained and updated patient files.
  • Performed data collection, collation and source documentation from patients in respective studies using various databases.
  • Drew patient blood, processed and packaged sample to send to respective laboratory for analysis.
  • Corresponded with various sponsors through their monitors to update and verify data for respective studies.
  • Therapeutic experience includes ulcerative colitis, IBS (irritable bowel syndrome), gastro esophageal conditions, kidney-related disorders and migraines.
Education
May 03
Master of Science:
North Carolina Central University - Durham, NC

May 99
Bachelor of Science:
St. Augustine's College - Raleigh, NC


Certifications
pmp project management certification
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Resume Overview

Companies Worked For:

  • NOVARTIS PHARMA
  • Novartis Pharma
  • Queen's College
  • St. John's College
  • Coral Blood Services UNC Blood Center
  • Duke University
  • Interactive Clinical Research Technologies Inc
  • Ardent Pharmaceuticals
  • Wal-Mart Pharmacy
  • Clinical Research Institute - Wake Medical Hospital

School Attended

  • North Carolina Central University
  • St. Augustine's College

Job Titles Held:

  • First Line Manager
  • Medical representative/Acting district manager
  • Acting District Manager
  • Pharmaceutical Representative
  • Teacher - Biology and Math
  • Hemapheresis Technologist
  • Research Student
  • Randomization Specialist
  • Research Assistant
  • Pharmacy Assistant
  • Clinical Research Coordinator

Degrees

  • Master of Science :
    Bachelor of Science :

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