Results-focused educational professional with strength in developing and fostering strong interpersonal relationships. Proactive leader with strengths in communication and collaboration. Hardworking and reliable, with consistent willingness to learn and grow. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Positive Reinforcement
Setting Learning Targets
Conflict Resolution
Verbal and Written Communication
Multitasking and Organization
Creative and Resourceful
Experience
08/2022 to Current
First Grade TeacherFalcon School District 49 – Peyton, CO,
Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity through Whole Brain Teaching.
Built and strengthened positive relationships with students, parents and teaching staff.
Established and enforced rules for behavior and procedures to maintain order among students.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
08/2018 to Current
Elementary School Teacher and ESL TeacherHackensack Public Schools – Hackensack, NJ,
Implemented multiple methods to improve student educational success.
Encouraged creativity by giving students choices in learning topics and methods.
Taught students subject-specific material, learning strategies and social skills.
Involved parents in student education by cultivating strong relationships.
Attended in-service training and professional development courses to stay on top of policy and education changes.
Maintained safe, clean and organized classroom environment.
Created safe, nurturing environment of trust and respect.
Improved delivery of instruction by analyzing and distilling test data to identify opportunities for intervention and enrichment.
Administered tests and assessed results to evaluate student understanding of material.
Invited guest speakers to classroom to excite and engage students.
Handled challenging classroom behaviors with positive and affirming techniques.
Brought in purchased and donated materials to round out supplies for classroom activities.
10/2014 to 06/2016
ESL TeacherFirst American Financial – Bloomington, MN,
Provided one-on-one instruction for non-English speaking students within classroom settings.
Developed lesson plans to teach course materials according to schedule.
Organized supplementary materials in English for all students.
Tested, evaluated and counseled students regarding academic performance and goals.
Integrated Smartboard and other technology-based tools to support learning objectives.
Attended professional development workshops focused on learning goals and classroom management.
Improved student grammar and conversational skills through role play assignments.
Tracked class attendance and student progress.
Customized small group and individual classroom activities based on differentiated learning needs.
Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
03/2006 to 01/2011
Lead Customer Service RepresentativeHighmark Blue Cross Blue Shield – City, STATE,
Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
Managed key account service, providing exceptional support to foster loyalty and retention.
Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Met and exceeded performance goals to support long-term company growth and market dominance.
Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Education and Training
Expected in 05/2013 to to
Master of Arts: Curriculum And Instruction Point Park University - Pittsburgh, PA, GPA:
Graduated summa cum laude
Expected in 05/2011 to to
Bachelor of Arts: Elementary Education Point Park University - Pittsburgh, PA, GPA:
Graduated summa cum laude
Expected in 06/2003 to to
High School Diploma: Steel Valley Senior High School - Munhall, PA, GPA:
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