firewall engineer resume example

• Team member on Palo Alto Site-to-Site VPN and Global Protect configuration Project
• Manage various Palo Alto firewall using the Panorama.
• Creating VLANs on the Firewall as part of network segmentation project
• Perform Security Key Exchange between participating Palo Alto firewall gateways.
• Respond to Palo Alto firewall issues logged on ServiceNow ticketing system.
• Report to the Project Manager on Status report on a weekly basis.

• Administration and configuration of Checkpoint Firewall Gateway and Security Management System
• Configure Hide NAT and Static NAT rules based on requirements on Checkpoint Firewall
• Create, edit and publish rules and policies and add Hosts and Networks on Checkpoint Firewall.
• Troubleshoot firewall issues using the Checkpoint firewall log and Audit log.
• Perform Application and URL filtering and Https Inspection.
• Create user accounts and groups in Active Directory (AD) and manage user password security.
• Managed Domain Name Service (DNS) and Domain Host Controller Protocol (DHCP)
• Respond to issues logged on ServiceNow ticketing system

• Assists with conducting risk assessments that could lead to unavailability of business processes, Information Technology, Facility and People.
• Collaborate with business units in Identifying critical business processes, required applications, Recovery Time Objective (RTO) and Recovery Point Objectives (RPO).
• Contributes to developing a Corporate Business Continuity Plan and Disaster Recovery Plan.
• Assist in the training program on Business Continuity and Disaster Recovery activities.
• Assist with and participate in the planned testing & exercising of plans.
• Documents test and exercise results and observations as against set metrics for performance
• Maintain repositories for BCM documentation, ensure BCM maintenance and versioning

Ticketing & Reservation Supervisor

• Resolves guest complaints, settles disputes, ticket refunds, and handles ticket discrepancies.
• Train new employees, provide guidance and individual coaching for employees to better understand guest needs.
• Work closely with duty managers, guest service managers and immediately report any customer, staff and or operational issues and needs.
• Manage customer service email accounts and assist with complaint resolution.
• Supervising the selection, placement, and promotion of ticketing staff.
• Managing and troubleshooting the computer ticketing system.
• Overseeing staff training activities and designing motivational strategies.
• First point of customer contact for general inquiries like pricing, products, scheduling etc.
• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.