Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-XXX
  • Cell:
Professional Summary
  • 20 years’ experience in leadership roles. Starting at various levels within an organization, background food & retail, specializing in high volume specialty retail and restaurants outlets.
  • 12 Years of Director level leadership: people selection & development, location development, staff selection & development, and Leadership.
  • 10 Years of commerical real estate development, site planning, and new market growth . From location sourcing to new store staffing, developing and opening.
  • Exceptional experience in staff building, evaluating, motivating, and development of winning teams.
  • Employee first mindset, with focus on Customer Satisfaction.
  • Profit & Loss, forecasts, and cost controls - Policies, procedures, sales goals, and sales building - Advertising & promotion - Community Volunteer Programs - Ordering, purchasing, and inventory control.
  • Developing people through selection of the right candidate. With their participation in business goals and personal goal setting. Recognition for those individuals that achieve their goals and make room for their growth and recognition within the organization or team.
  • Very talented and well versed with technology and online strategies for growing and elevating businesses and products.
  • Budget development for 1-year and 5-year goals for up to 500+ Locations.
  • Developed and implemented HR Policy & Procedures - Designed and maintain Website for Operations, Marketing, and Work Groups.
  • Restaurant location, design, construction and openings.
Work History
Fire & Safety Equipment - President, 03/2009 to 02/2020
AbmLenexa, KS,

Purchased Fire and Safety in 2009 company was doing 112K a year. Hired one employee and went to work at evaluating this new business venture. We doubled sales first 3 years . Started with a simple process of Fire Extinguisher sales, service and repair along with Kitchen suppression systems sales, installation, service and repair. Became a one stop Fire and Safety company to our clients within the market by listening to our clients needs. We over delivered on our promise's and levels of service in an industry not known for great customer service with average sales of over 4.5MM yearly.

  • Under my ownership/leadership: Business went from doing Commercial Kitchen and Fire Extinguisher work to Drug Testing, Safety & First Aid Supplies, Safety Training, FR Clothing and started an Internet Business with safety products that at its peak was doing 4.2MM for a company high over 5.7MM in sales.
  • Went from 1 location of 2000 sf to 3 including a new location at 9000 sf.
  • Started with 1 employee , then hired and developed employee's in a tough market that did not have the skills we needed in the beginning and created our own training manuals and processes. Developed 14 employees and maintained low 20% turnover.
Regional Director of Operations, 03/2001 to 11/2008
Starbucks Coffee IncCity, STATE,

Was hired as a Regional Director for Starbucks, enjoyed the journey of this fast paced company that lived its mission for its partners and communities with which they did business within. Developed employees, stores, and markets . While being strategic and with operational plans for the region, lead execution, and measured results. Inspired leaders to create strong, diverse teams that engage their communities and customers while developing high performing leaders and store locations. Through strategic and operational plans that we measure and provided direct coaching and feedback with development plans and rewarded top performances .

10/03 to 10/2008 Multi State Regional Director of Operations – NV, CA, NM

This was not a market when I entered it in 2003. Starting with employee selection and staff selection. Grew market from average performance to top performers. People development and more people development along with goal setting and accountability.

· Lead New Mexico, Nevada, and Central California

· Started with 24 store and grew to 156 Stores and 2500 + employees.

· Development of 14 DMs and Support Staff of 12 for the Region .

· Market Averaged 100 Million per year.

1/03 to 10/03 Interim Vice President of Operations – San Francisco

· Lead Region while Vice President was on Maternity Leave

· 592 Units in Northern California 11,000 + employees

· 6 Regional Directors, Support Staff 73

· Worked with all Directors to support the growth, training, budgeting

3/01 to 1/03 Regional Director of Operations – San Jose Metro

· 108 Units from San Jose, Outer-Peninsula to Monterey

· Support Staff of 16

· To support operations, development, and training.

Operations Development Leader, 03/1994 to 03/2001
Yum BrandsCity, STATE,

Came to KFC initially in March of 1994, was hired for my background in delivery operations. Was in the Las Vegas market at the time and was trained in KFC operations at store level in a Hybrid KFC Delivery store at the time there were 4 in market. Was promoted to Market Coach of 12 units in market. KFC made company decision to rollout delivery to entire company market operations . Once rollout was nearly complete we transitioned to 2N1 and All-In-One "Concept Operations Team" was also part of the team that transitioned A&W and Long John Silvers into the YUM Brand.

3/1994 to 3/2001 Yum Brands - Las Vegas, NV

Operations Development Leader - West

· 149 KFC Delivery Units

· 61 KFC-Taco Bell

· 14 KFC-Pizza Huts

· 9 Pizza Hut – KFC – Taco Bell

Delivery Project Team Leader (1200 Units)

Market Coach (12 units)

Multi-Unit Test Delivery Manager

West Division Trainer, 11/1987 to 02/1994
Domino's Pizza IncCity, STATE,

11-1987 to 02-1994 Domino's Pizza Inc. West Division, USA

  • West Division Trainer 6 states 483 stores
  • Corporate Area Supervisor N. California 16 Stores
  • Restaurant General Manager - 3 Time Rolex Winner
  • ASM/Delivery Driver
Associate of Science: , Expected in
Walla Walla Community College - Walla Walla, WA
Bachelor of Science: Started Statistical Process Engineering , Expected in
Arizona State University - Tempe, AZ
Bachelor of Arts: Hotel, Motel, And Restaurant Management, Expected in
University Of Las Vegas - Las Vegas, NV,

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School Attended

  • Walla Walla Community College
  • Arizona State University
  • University Of Las Vegas

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  • Fire & Safety Equipment - President
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  • West Division Trainer


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