Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Fine Jewelry Sales Professional, 01/2016 to 07/2016
Munson Medical CenterSuttons Bay, MI,
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep all displays pristine.
  • Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed store opening and closing procedures as per company guidelines.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Followed store security and safety procedures for merchandise.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Trained and coached newly hired associates on store policies and customer service techniques.
  • Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Provided information to customers on upcoming promotions, including seasonal Pandora events.
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Inspected and cleaned customer jewelry using steamer, ultrasonic, tumbler, or polishing cloth.
  • Processed daily inventory and transfers from other branches.
  • Mailed monthly company customer correspondences.
Marketing and Convention Sales Assistant, 01/2013 to 08/2014
Asset Marketing Services, LlcSarasota, FL,
  • Networked with current and potential customers and industry partners to continuously further sales and marketing goals.
  • Supported customers by obtaining information, clarifying issues and coordinating swift resolutions.
  • Maintained positive and professional working relationship with peers, management and support resources.
  • Monitored social media for trending news, ideas and feedback.
  • Researched latest trends and conducted market analysis.
  • Filled out customer orders, interacted with account holders and shipped sample products to customers.
  • Performed administrative tasks to streamline organizational productivity.
  • Assisted in managing trade show booths to encourage new clients and new orders.
  • Analyzed invoices and projections to keep accurate, updated track of inventory.
  • Planned and set-up at various trade shows and events in California.
  • Secured travel arrangements such as hotel reservations, sales booth, car rentals, and convention tickets and ID's.
  • Communicated professionally and accurately as liaison with magazine, book and television staff for personal appearances and publication of Dr Brassy.
  • Photographed and filmed events and classes held by, or including, Dr Brassy.
Complex Care Coordinator , 04/2011 to 01/2013
Pacific Coast PharmacyCity, STATE,
  • Managed over 100 patient prescription refills monthly.
  • Managed Advanced Beneficiary of Non-coverage (ABN) billing forms and the standard operating procedure for these forms.
  • Verified all sufficient documentation and medical records for Medicare patients to ensure correct billing.
  • Communicated effectively with distributors and warehouses regarding patient supplies.
  • Attended in-services with educational training on Ostomy, Urostomy, Incontinence, Diabetic, Wound Care and Immobility Supplies.
  • Verified medical records pertaining to patients diagnosis and quantity of supplies.
  • Created and delivered training presentations for new emplyees in my department.
  • Received positive evaluation's and pay raises annually.
Customer Support Representative, 11/2010 to 04/2011
Pacific Coast PharmacyCity, STATE,
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Worked successfully with diverse group of coworkers and departments to accomplish goals and address issues related to our products and services.
  • Entered patient information into system, including insurance, demographics and health history.
  • Protected patients by observing strict HIPAA guidelines.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Upheld high standards of customer services by responding quickly to inquiries, needs and problems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Promoted to Complex Care Coordinator with positive evaluation after 6 months.
Education and Training
High School Diploma: , Expected in 06/2005
San Luis Obispo High School - San Luis Obispo, CA
Associate of Arts: General Studies, Expected in 12/2009
Cuesta College - San Luis Obispo, CA
  • Completed coursework in Advanced Word Processing and Business.
  • Completed Customer Service Certification Fall 2010.
: Office Technologies: Administrative Assistant, Expected in
Jefferson Community College - Watertown, NY
  • Completed coursework in Administrative Software Applications, Spreadsheet Applications, and Applied Business Math.
  • President's List Honoree Spring 2016 with a 4.0 GPA.

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School Attended

  • San Luis Obispo High School
  • Cuesta College
  • Jefferson Community College

Job Titles Held:

  • Fine Jewelry Sales Professional
  • Marketing and Convention Sales Assistant
  • Complex Care Coordinator
  • Customer Support Representative


  • High School Diploma
  • Associate of Arts
  • Some College (No Degree)

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