fine jewelry sales consultant resume example with 16+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
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Professional with 15+ years experience interacting with the public using excellent communication skills and strong work ethic. Highly qualified in service-based sales requiring an emphasis on customer satisfaction in a fast-paced sales environment. Licensed and worked in the beauty industry as a hairstylist near the California state Capitol and serving high-profile clients, including senators, governor’s primary staff, and sports figures. Following college graduation worked within the criminal justice system as a paralegal before retiring from the legal field. Served on multiple community organizations' executive boards and within leadership roles with focus on sales, marketing and fundraising. Reentered the professional workforce in hospitality and sales. Customer-focused professional experienced at successfully identifying customer preferences by fielding questions and engaging in information-gathering conversations. Hardworking and ethical customer satisfaction expert skilled at highlighting specific product qualities appealing to customers to exceed sales goals.
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Proper Hospitality – San Francisco, CA
- As part of the escalation team, closely monitored and coached Level 1 Guest Relations team
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed guest complaints and rectified issues to complete satisfaction.
- Responded to guests, including email, telephone and in-person inquiries.
- Responded calmly and professionally to guest complaints, resolved issues promptly
- Collaborated with store directors to identify needs and resolve in-store issues
- Worked with vendors to acquire parts, instructions, replacements
Macy's – City, STATE
- Established and implemented sales goals.
- Strong sales, marketing and customer-service orientation with clear understanding of commission tiers.
- Ability to develop rapport and trust with clients of all backgrounds while addressing inquiries and assessing needs, to accurately provide pertinent information and recommend products and services while maintaining a cheerful and helpful attitude
- Attained or exceeded line goals as well as store goals.
- Upsold warranties and purchase add-ons to increase store and personal revenue.
Fashion Square, Luxury Cosmetics – City, STATE
- Educated clients on benefits of products with full consultation, including cosmetic application, based on client's personal features and preferences.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Mortons, The Cheesecake Factory – City, STATE
- Provided food and beverage service in a fast-paced environment while catering to VIP clientele.
- Trained incoming services to adhere to steps of service and maintain consistency.
- Mastered the “upsell” with strong knowledge of a frequently changing and very lengthy menu.
- Competed with co-workers to achieve sales goals.
- Boosted customer base and established repeat clientele by offering exemplary service and adhering to outlined steps of service.
- Received multiple awards for Guest Choice, Highest Tip Percentage (received award 3 of 3 years award given), Employee of the Month (x4).
- Recognized corporate-wide and featured in corporate magazine as “Top Performer” (2014) resulting from guest feedback.
Aztec Community Team (501 C 3) – City, STATE
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported less-experienced event volunteers.
- Researched vendors and locations, organized and purchased supplies for events, coordinated event setup and teardown and liaised between event staff and facilities staff.
- Improved results continuously by conducting thorough reviews of events' successes and failures.
- Met with vendors to evaluate offerings and pricing structures.
- Organized venues, budgets, guest lists, catering and event timelines.
- Worked successfully with large and diverse group of community members to accomplish goals.
- Increased bottom line by 200% reaching record funds raised.
MTI College of Business - CSUS - Sacramento, CA
GPA: 3.8, State Bar endorsed paralegal studies of the judicial system; law practices.
- Licenses , Hairstylist in Arizona and California
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Resume Overview
School Attended
- MTI College of Business - CSUS
Job Titles Held:
- Sr. Guest Relations Specialist - SLT2/Remote
- Fine Jewelry Sales Consultant
- Luxury Cosmetics Sales
- Server/Server Trainer
- Events
Degrees
- Associate of Applied Science
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