(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Highly professional sales associate with merchandising and product branding expertise. Offering well-honed sales skills developed through several years of commission-based positions.

  • Engaging with Diverse Customers
  • Merchandising and Display
  • Store Policies and Procedures
  • Building Customer Relationships and Loyalty
  • Security Practices
  • Locating Merchandise
  • Loss Prevention
  • POS Software
  • Attention to Detail
  • Adaptable and Flexible
  • Computer Proficiency and Microsoft Office
  • Sales and Promotions
  • Merchandise Receiving and Handling
  • Payment Processing
  • Customer Service
  • Meeting Sales Goals
  • Cleaning and Sanitizing
  • Cash Handling
  • Reliable and Responsible
  • Verbal and Written Communication
  • Customer Assistance
  • Honest and Ethical
  • Documentation and Reporting
  • Store Opening and Closing
Brookfield High School Brookfield, OH Expected in 06/2005 High School Diploma : - GPA :
  • Certified diamontologist, Kings Jewelry
Work History
Landry's - Fine Jewelry Sales Associate
Berkeley, CA, 10/2019 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Performed general maintenance and light cleaning of showroom.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Completed store opening and closing procedures as per company guidelines.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Continental Services - Vending Route Driver
MI, State, 05/2013 - 10/2019
  • Logged mileage, stops, orders and carton counts for each route.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Processed payments, made change and provided receipts.
  • Documented sales by recording order information.
  • Maintained records of mileage, oil, gas and expenses for reimbursements.
  • Received, counted and inspected inventory for delivery.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Kept location vending machines well stocked and emptied of excess funds to protect financial investments.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Implemented policies and procedures across warehouse and shipping platforms.
  • Stayed in open communication with existing customers to offer immediate access to new products.
Walmart - Fresh Food Associate
City, STATE, 10/2005 - 10/2013
  • Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Used knives, hand-held peelers and choppers to cut, trim and wrap produce for individual sale.
  • Verified deliveries against invoices to complete shortage and overage reports.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
  • Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales.
  • Scanned shelves and product cases for expired stock and outdated items.
  • Referred to established price lists to stamp and attach price tags on merchandise.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.

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Resume Overview

School Attended

  • Brookfield High School

Job Titles Held:

  • Fine Jewelry Sales Associate
  • Vending Route Driver
  • Fresh Food Associate


  • High School Diploma

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