Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Highly professional sales associate with merchandising and product branding expertise. Offering well-honed sales skills developed through several years of commission-based positions.
Skills
Engaging with Diverse Customers
Merchandising and Display
Store Policies and Procedures
Building Customer Relationships and Loyalty
Security Practices
Locating Merchandise
Loss Prevention
POS Software
Attention to Detail
Adaptable and Flexible
Computer Proficiency and Microsoft Office
Sales and Promotions
Merchandise Receiving and Handling
Payment Processing
Customer Service
Meeting Sales Goals
Cleaning and Sanitizing
Cash Handling
Reliable and Responsible
Verbal and Written Communication
Customer Assistance
Honest and Ethical
Documentation and Reporting
Store Opening and Closing
Education
Brookfield High SchoolBrookfield, OHExpected in 06/2005 ā āHigh School Diploma: - GPA:
Certifications
Certified diamontologist, Kings Jewelry
Work History
Landry's - Fine Jewelry Sales Associate Berkeley, CA, 10/2019 - Current
Greeted customers, helped locate merchandise and suggested suitable options.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Displayed merchandise by arranging in appealing ways to boost sales.
Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Tracked down hard-to-find merchandise at diverse locations.
Performed general maintenance and light cleaning of showroom.
Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
Informed customers of current store promotions to encourage additional sales purchases.
Replenished merchandise from inventory during downtime when stock became low.
Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Completed store opening and closing procedures as per company guidelines.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
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