Fine Jewelry Sales Associate resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Motivated Fine Jewelry Sales Associate with 28 years of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Excellent visual perception, critical thinking and deductive reasoning skills. Advanced knowledge of diamonds, colored stones, precious metals and jewelry features. Demonstrated success in building rapport with co-workers and customers.
Skills
Fine jewelry expertise
Communication skills
Stocking and replenishing
Store opening and closing
Jewelry storage
Customer registry
Merchandising expertise
Repair intakes
Inventory
Product and service sales
Team development
Work History
01/2018 to 05/2020
Fine Jewelry Sales AssociateBen Bridge Jeweler – Northridge, CA,
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
Greeted customers, helped locate merchandise and suggested suitable options
Displayed merchandise by arranging in appealing and orderly way to boost sales
Fielded questions and solved problems by informing customers of current promotions and store policies
Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills
Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable
Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase
Completed store opening and closing procedures as per company guidelines
Cleaned jewelry cases each day by dusting and using glass cleaner
01/2016 to 12/2017
Business Owner/OperatorBen Bridge Jeweler – Rancho Cucamonga, CA,
Managed purchasing, sales, marketing and customer account operations efficiently
Supervised creation of exciting merchandise displays to catch attention of store customers
Cultivated and strengthened lasting client relationships using effective communication and social media
Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Tracked trends and suggested enhancements to both challenge and refine company's product offerings
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
Interacted well with customers to build connections and nurture relationships
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
02/1995 to 05/2016
Fine Jewelry Sales AssociateCarrols Restaurant Group, Inc. – Fullerton, MD,
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Greeted customers, helped locate merchandise and suggested suitable options.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Mentored new sales associates on store return policies and customer service techniques.
Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Replenished merchandise from inventory during downtime when stock became low.
Performed general maintenance and light cleaning of showroom.
Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Completed store opening and closing procedures as per company guidelines.
Cleaned jewelry cases each day by dusting and using glass cleaner.
01/1993 to 05/1995
Assistant ManagerPacula & Gough – City, STATE,
Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Trained team members in successful strategies to meet operational and sales targets.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Promoted to Assistant Manager after only 5 months with company.
Onboarded new employees, including training, mentoring and new hire documentation.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Education
Expected in 05/1987
High School Diploma: Northridge High School - Middlebury, IN GPA:
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