Fine Jewelry Sales Associate Resume Example
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FINE JEWELRY SALES ASSOCIATE
Professional Summary
Motivated Fine Jewelry Sales Associate with 28 years of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Excellent visual perception, critical thinking and deductive reasoning skills. Advanced knowledge of diamonds, colored stones, precious metals and jewelry features. Demonstrated success in building rapport with co-workers and customers.
Work History
Ben Bridge Jeweler - Fine Jewelry Sales AssociateNorthridge , CA01/2018 - 05/2020
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Greeted customers, helped locate merchandise and suggested suitable options
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Fielded questions and solved problems by informing customers of current promotions and store policies
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase
- Completed store opening and closing procedures as per company guidelines
- Cleaned jewelry cases each day by dusting and using glass cleaner
Ben Bridge Jeweler - Business Owner/OperatorRancho Cucamonga , CA01/2016 - 12/2017
- Managed purchasing, sales, marketing and customer account operations efficiently
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Cultivated and strengthened lasting client relationships using effective communication and social media
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
- Interacted well with customers to build connections and nurture relationships
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Carrols Restaurant Group, Inc. - Fine Jewelry Sales AssociateFullerton , MD02/1995 - 05/2016
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Mentored new sales associates on store return policies and customer service techniques.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Replenished merchandise from inventory during downtime when stock became low.
- Performed general maintenance and light cleaning of showroom.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Completed store opening and closing procedures as per company guidelines.
- Cleaned jewelry cases each day by dusting and using glass cleaner.
Pacula & Gough - Assistant ManagerCity , STATE01/1993 - 05/1995
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Promoted to Assistant Manager after only 5 months with company.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Skills
- Fine jewelry expertise
- Communication skills
- Stocking and replenishing
- Store opening and closing
- Jewelry storage
- Customer registry
- Merchandising expertise
- Repair intakes
- Inventory
- Product and service sales
- Team development
Education
05/1987Northridge High SchoolCity, StateHigh School Diploma
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Resume Strength
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Resume Overview
School Attended
- Northridge High School
Job Titles Held:
- Fine Jewelry Sales Associate
- Business Owner/Operator
- Assistant Manager
Degrees
- High School Diploma
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