Skilled office worker with an excellent working knowledge of multiple Human Resource systems within the United States Government. Effectively communicates with multiple entities and agencies within the US Government. Able to follow clearly detailed procedures in performing complex, repetitive tasks in a
sequential manner. Able to collect workload and performance information using
established quality control metrics within the HR work center. Has excellent attention to detail focus, especially when reviewing all
documents for completeness and accuracy, identifying and resolving
discrepancies, and providing timely, professional, and courteous customer service in a high stress environment.
Skills
Customer service mindset
Computer proficiency
Multi-tasking
Exceptional verbal/written communication
Self-directed
Strong problem solving
Fluent in Spanish
Crisis management
Complex problem solving
Experience working special needs students
Superior time management
Experience
08/2017 to Current
General Clerk IIAmentum – Moline, IL,
Effectively handles routine customer inquiries via telephone and email,
refering customers to the appropriate work center.
Coordinate with supported unit
administrative personnel, conducting military personnel interviews, in-processing and out-processing personnel using a standard checklist.
Access and input data into standard automated systems such as
eMILPO, TOPMIS II, iPERMS, EDAS, INPROC/OUTPROC, TRANSPROC III.
Update emergency
casualty documents, military personnel data elements, scan and transmit
document images for electronic filing, performs DEERS administration and issues dependent identification cards and Command Access Cards (CAC) from RAPIDS system.
Conducting effective briefings on
basic HR topics, accessing HR automated systems, reviewing documents for
completeness and accuracy, identifying and resolving discrepancies, and
providing timely, professional and courteous customer service. Collects workload and performance information using established quality control metrics within the HR work center.
11/2016 to 08/2017
Financial TechnicianState Of Idaho – Fruitland, ID,
Collects and/or receives and verifies cash receipts and money from all MCCS activities.
Totals and verifies daily balances for bank deposits using an adding program.
Assembles and totals cash, checks, and other negotiable instruments on hand in the cash office.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in an effect and friendly manner.
Takes appropriate action to solve problems and informs management or the point of contact in the event a problem arises.
Adheres to established standards of actively supporting the principles of EEO program and prevention of sexual harassment in accordance with Federal Regulations.
10/2016 to 06/2017
Substitute TeacherRamona Unified School District – Ramona, CA,
Direct the learning procedure in the direction of accomplishing curriculum objectives and goals as implied in the lesson plans for projects, lessons, or units assigned.
Make use of instructional procedures and materials which are most suitable for the attaining lesson goals.
Established and enforced rules for behavior and procedures for maintaining order among a class of 20-25 students.
11/2006 to 06/2014
Educational Assistant IIIKeoneu'la Elementary School – City, STATE,
Assist teacher with classroom preparation and lesson plans.
Modified class work and assisted students to understand and complete assignments.
Worked in an inclusion classroom in grades K, 1, and 2.
Worked with primarily students with Autism and other learning disabilities.
Education and Training
Expected in August 1998
Associate of Arts: Business Pikes Peak Community College - Colorado Springs, CO GPA:
Skills
Working knowledge of eMILPO, TOPMIS II, iPERMS, EDAS, INPROC/OUTPROC, TRANSPROC III, DEERS, and RAPIDS
MS Office
Desktop Accounting Software
American Academy of Orthopedic Surgeons CPR/AED
Certified Specialized training in Characteristics of Autism Spectrum Disorders, Structured Teaching based on the TEACCH method, Teaching Verbal Behavior to Children with Autism Applied Behavior Analysis (ABA), and Non-violet Crisis Intervention (CPI).
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