LiveCareer-Resume

financial solutions specialist resume example with 20 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking and reliable FSS II (almost FSS III) with strong ability to improve the financial lives of our neighbors and their businesses. Offering hard work, dedication and passion I believe that with my knowledge and resources, I will be able to find a solution to any of my clients needs and/or wants.

Skills
  • Reliable & Trustworthy
  • Training & Development
  • Work ethic
  • Team building
  • Leadership
  • Team management
  • Flexible
  • Communication
  • Collaboration
  • People skills
  • Time management
Experience
Financial Solutions Specialist, May2017 to Current
Firefighters Community Credit UnionParma, OH,
  • Achieved personal sales goals for previous years.
  • Created a positive environment to keep a motivated and fun team.
  • Use previous management skills to lead, coach and develop team for success.
  • Support the efforts of my manager, allowing her to drive business development activities.
  • Actively build customer loyalty by numerous customer interactions.
  • Model exceptional customer service by demonstrating and holding team accountable for developing product expertise and providing an exceptional experience for all customers.
  • Reinforces the consistent and disciplined use of our Customer Service Promise and related behaviors.
  • Proactively works with customers and prospects to offer an array of financial solutions including loans, products and services to help them achieve their goals and Financial Confidence.
  • Work closely with partners to educate team and customers on services that the bank offers through Brokerage, Trust, Mortgage, Small Business, Insurance, Treasury Management, Corporate Banking and Merchant Services.
  • Provide an oversight and manage the center’s overall performance related to operations, expense management, security, compliance, and risk management.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Customer Sales Lead/Manager, 06/2015 to 2017May
Pandora, Westmoreland MallCity, STATE,
  • Supervised associates engaged in all selling and operational activities, including inventory management, ringing POS transactions, and in performing services for customers.
  • Supported upper management in general operations of the store to ensure a great customer experience and maximum profitability.
  • Promoted customer service by ensuring associates are greeting and assisting customers while responding to customer inquiries and complaints in a professional and timely manner.
  • Performed basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties.
  • Monitored associate sales activities and productivity; acknowledged and communicated performance to associates; motivated and trained new and existing associates to achieve full potential.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Supported all sales team members to drive growth and development.
  • Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques.
  • Maintained professional network of potential clients and business opportunities.
Top Sales Seller, 09/2013 to 12/2015
Bath And Body Works, Limited BrandsCity, STATE,
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Overcame customer objections to use of products and services, answering questions and providing information and new perspectives to show value.
  • Manned sales booths in public places or at special events, engaging public to maintain brand awareness and challenging to try products or services.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Planned and followed through with inventory management for each store.
  • Met with supervisors to determine appropriate sales and productivity targets, setting goals to challenge personal development and reach new levels of performance.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
Hostess/Cashier Assistant, 04/2013 to 02/2014
Bob Evans RestaurantCity, STATE,
  • Responsible for greeting guests in a friendly manner and escorting them to tables.
  • Monitored guests’ needs and the workflow of the restaurant and sat them accordingly.
  • Effectively handled guest complaints and involved manager at appropriate time.
  • Handled cash and credit transactions; accurately accounted for all receivables including cash, credit cards, and gift cards.
  • Assisted in marketing, promotional services and situational selling, such as communicating new promotions, products or marketing information to guest.
  • Handled guest complaints with tact and professionalism, turning dissatisfied guests into raving fans.
  • Consistently cross sold bakery items with other purchases.
Education and Training
Associate of Arts: Business Management, Expected in 05/2017 to Westmoreland County Community College - ,
GPA:
High School Diploma: , Expected in 06/2014 to Hempfield Area High School - ,
GPA:
Additional Information
  • AWARDS/CERTIFICATE , Business Certificate- WCCC December 2016 Business Management Degree -WCCC May 2017 Business Diploma-WCCC May 2017
Certifications

Pennsylvania licensed Notary.

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Resume Overview

School Attended

  • Westmoreland County Community College
  • Hempfield Area High School

Job Titles Held:

  • Financial Solutions Specialist
  • Customer Sales Lead/Manager
  • Top Sales Seller
  • Hostess/Cashier Assistant

Degrees

  • Associate of Arts
  • High School Diploma

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