Hardworking and reliable FSS II (almost FSS III) with strong ability to improve the financial lives of our neighbors and their businesses. Offering hard work, dedication and passion I believe that with my knowledge and resources, I will be able to find a solution to any of my clients needs and/or wants.
Skills
Reliable & Trustworthy
Training & Development
Work ethic
Team building
Leadership
Team management
Flexible
Communication
Collaboration
People skills
Time management
Education and Training
Westmoreland County Community College, Expected in 05/2017 ā āAssociate of Arts:Business Management - GPA:
Hempfield Area High School, Expected in 06/2014 ā āHigh School Diploma: - GPA:
Certifications
Pennsylvania licensed Notary.
Experience
Firefighters Community Credit Union - Financial Solutions Specialist Parma, OH, May2017 - Current
Achieved personal sales goals for previous years.
Created a positive environment to keep a motivated and fun team.
Use previous management skills to lead, coach and develop team for success.
Support the efforts of my manager, allowing her to drive business development activities.
Actively build customer loyalty by numerous customer interactions.
Model exceptional customer service by demonstrating and holding team accountable for developing product expertise and providing an exceptional experience for all customers.
Reinforces the consistent and disciplined use of our Customer Service Promise and related behaviors.
Proactively works with customers and prospects to offer an array of financial solutions including loans, products and services to help them achieve their goals and Financial Confidence.
Work closely with partners to educate team and customers on services that the bank offers through Brokerage, Trust, Mortgage, Small Business, Insurance, Treasury Management, Corporate Banking and Merchant Services.
Provide an oversight and manage the centerās overall performance related to operations, expense management, security, compliance, and risk management.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Prioritized and organized tasks to efficiently accomplish service goals.
Supervised associates engaged in all selling and operational activities, including inventory management, ringing POS transactions, and in performing services for customers.
Supported upper management in general operations of the store to ensure a great customer experience and maximum profitability.
Promoted customer service by ensuring associates are greeting and assisting customers while responding to customer inquiries and complaints in a professional and timely manner.
Performed basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties.
Monitored associate sales activities and productivity; acknowledged and communicated performance to associates; motivated and trained new and existing associates to achieve full potential.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Supported all sales team members to drive growth and development.
Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques.
Maintained professional network of potential clients and business opportunities.
Bath And Body Works, Limited Brands - Top Sales Seller City, STATE, 09/2013 - 12/2015
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Overcame customer objections to use of products and services, answering questions and providing information and new perspectives to show value.
Manned sales booths in public places or at special events, engaging public to maintain brand awareness and challenging to try products or services.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Planned and followed through with inventory management for each store.
Met with supervisors to determine appropriate sales and productivity targets, setting goals to challenge personal development and reach new levels of performance.
Maintained high feedback ratings from customers by responding quickly to questions and problems.
Bob Evans Restaurant - Hostess/Cashier Assistant City, STATE, 04/2013 - 02/2014
Responsible for greeting guests in a friendly manner and escorting them to tables.
Monitored guestsā needs and the workflow of the restaurant and sat them accordingly.
Effectively handled guest complaints and involved manager at appropriate time.
Handled cash and credit transactions; accurately accounted for all receivables including cash, credit cards, and gift cards.
Assisted in marketing, promotional services and situational selling, such as communicating new promotions, products or marketing information to guest.
Handled guest complaints with tact and professionalism, turning dissatisfied guests into raving fans.
Consistently cross sold bakery items with other purchases.
Additional Information
AWARDS/CERTIFICATE
, Business Certificate- WCCC
December 2016
Business Management Degree -WCCC May 2017
Business Diploma-WCCC May 2017
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
