Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced in the field of customer service, increasing sales, and implementing procedures to heighten efficiency. A proven leader at enhancing vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve goals. Dedicated to maintaining customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated ability to strategize using a network of customer contacts to increase understanding of customer needs and employ business-growth strategies. The ability to change perspective with the purpose of preparing for the future arises naturally and is essential for a business that wants to not only reach but exceed goals.

  • Sales
  • Customer service
  • Operational improvement
  • Communications
  • Supervision
  • Business operations
  • Budgets
  • MS Office
  • Organization
  • Project organization
  • Relationship development
  • Process improvement
  • Problem resolution
  • Team building
  • Team management
  • Information gathering
  • Statistic Analysis
  • Trend forecasting
  • Data Modeling
  • Data Analysis
Work History
11/2019 to Current
Financial Services Representative Nationwide NM, State,
  • Offered competitive commercial banking solutions and retail financing options.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Resolved technical problems, improved operations and provided exceptional client support.
  • Worked with new customers to understand needs and provide personalized service.
  • Developed team communications and information for weekly retail staff meetings.
  • Increased customer satisfaction by resolving online banking issues.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Entered customer interaction details in Synapsys to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Recommended deposit accounts, merchant services, and bank/federal regulations to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
02/2019 to 11/2019
E-Commerce Personal Shopper Labcorp Avondale, AZ,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Managed customer relations and customer service through daily communication and interaction.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Tracked inventory and reviewed retail trends with [Software] spreadsheets in order to make timely and proactive business decisions.
05/2015 to 02/2019
Supervisor Freddy's Frozen Custard & Steakburgers City, STATE,
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Identified individual employee's unique work styles and adapted management methods.
  • Maintained compliance with company policies, objectives and communication goals.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Worked with management team to implement proper division of responsibilities.
  • Measured team performance and reported metrics to leadership team members.
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Expected in 05/2015
High School Diploma:
Rogers High School - Rogers, AR

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School Attended

  • Rogers High School

Job Titles Held:

  • Financial Services Representative
  • E-Commerce Personal Shopper
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  • High School Diploma

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