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financial service specialist iii resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert.

Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert.

Accomplishments

Promoted to Financial Service Specialist III after 5 years in state government.

Experience
Financial Service Specialist III, 10/2013 to Current
Ppg Industries, Inc.Columbus, GA,

11/2013-Present - Conduct intensive interviews by phone and in-person to determine eligibility/re-eligibility for financial, medical and/or food assistance; determine eligibility/benefit amounts by calculating income and resources in accordance with Federal and State guidelines and Federal Immigration Law; maintain eligibility for cases receiving benefits from programs administered within Community Services Division; detect discrepancies and clarifying data; establish over/underpayments; assist staff members with detailed information unemployment inquiries using GUIDE systems. Interview clients over the phone, analyze complex written and oral information, and determine eligibility for financial and medical programs; determine eligibility for food stamps; assess immediate need in emergent situations; authEvaluated and managed new strategic business opportunities.Evaluated and managed new strategic business opportunities. Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.

Intake Agent III, 01/1 to 01/1
Veterans Health AdministrationBrookings, OR,
Explain conformity with State Laws and redirect customers to appropriate agencies or other agency staff. Provide administrative support to Tax Specialists and operational support to District Tax Office (DTO) Administrator and Lead/Supervisory staff. Maintain attendance and leave database to eliminate overpayments; obtain monthly Deferred Payment Contract (DPC) reminder process and quarterly reports. Prepare and process legal documents, such as Tax Warrants, Notice to Withhold and Deliver, Notice of Assessments, and Deferred Payment Contracts using Tax Legal Correspondence systems (TLC). Assist claimants filing basic and complex Unemployment claims; troubleshoot claim issues, and addressing customer's questions. Communicate reporting requirements, benefits, and eligibility rights to claimants, employers, and third parties. Assist supervisor and lead in maintaining quality, performance and productivity. Process regular and combined wage unemployment claims from numerous states, Military, Temporary Total Disability, and Federal claims. Supply input for monetary re-determinations. Answer questions from claimants regarding procedures, laws, and policies with respect to unemployment insurance.
Administrative Assistant, 03/2007 to 10/2008
Robinson CommunicationsCity, STATE,
Performed administrative duties such as filing, data entry, proofreading, incorporating comments, coordinating signatures, copying, printing and distribution, and developed tracking systems for documents. Managed four employees and provided administrative support for President, Executives and Sales Representatives. Managed Baseview Database, tracked review, approval processes, and utilized various databases. Ordered office supplies for all company employees and processed data from Konica Minolta machines for updates. Processed online invoices. Maintained invoice files. Created important documents using, Microsoft Word, Excel, and PowerPoint. Processed accounts receivable, collected payments. Scheduled appointments for interviews and Executive meetings.
Program Support Assistant, 10/2001 to 06/2003
Department Of Veterans AffairsCity, STATE,
Maintained and updated client records in an electronic medical records database. Operated computer based programs such as Microsoft suite, electronic e-mail, and tracking systems. Provided administrative support and records management, research, interpret, and applied written procedures, regulations or policies pertaining to records management and other administrative programs. Maintained active requisitions excel spreadsheets. Coordinated and prioritized varied administrative projects simultaneously. Responsible for medical coding, data entry, client check-ins, scheduling appointments, answering central telephone system.
Business Manager/HR Rep, 06/1992 to 03/1XXX
Anderson's Auto WreckingCity, STATE,
Processed supply returns and issued credits; accounts receivable, reception, payroll, inventory control, cashiered, directed mail and phone calls and tracking documents and files; entered data into a computerized data-base. Managed one hundred and fifty (150) employees, making sure each employee met performance evaluations. Scheduled executive meetings. Acted as Human Resources representative interviewed, hired and terminated employees as directed, processed Family Leave of Absence, (FMLA) and Shared Leave. Activities & Honors Shop Steward: Brainstorm ideas, make urgent announcements, set goals, and revisit strategic plans. Attend meetings, such as Ad Hoc and UMCC (Union Management Communications Committee), to provide input for other staff members and Supervisors
Education
Bachelor of Science: Human Services , Expected in 2012
University of Phoenix - Kent, WA
GPA:

Coursework in Business, Communications, and Advertising

Associate of Arts: Health Care Administration, Expected in 2009
University of Phoenix - Kent, WA
GPA:

Coursework in Business Administration and Health Information Administrator (RHIA) coursework

: , Expected in
- ,
GPA:
Medical Office Certificate: Medical Office Program, Expected in
Highline Community College - Des Moines, WA
GPA:

Medical Office Program Certificate, Highline Community College, Des Moines, WA, - 06/2000

Medical Office Certificate: Medical Office, Expected in 2000
Highline Conmmunity College - Burien, WA
GPA:

Medical coding courses; Medical Terminology, Customer Service

Certifications
Medical Office Program Certificate, Highline Community College, Des Moines, WA
Skills

Human Resources, Accounts Receivable, Collections,, Human Resources, Inventory Control, Leave Of Absence, Payroll, Filing, Administrative Support, Mainframe Database, Data Entry, Excel, Claims, , Human Resources Management, Medical Coding, Medical Records, Records Management, Scheduling, Microsoft Applications, Management,

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • Highline Community College
  • Highline Conmmunity College

Job Titles Held:

  • Financial Service Specialist III
  • Intake Agent III
  • Administrative Assistant
  • Program Support Assistant
  • Business Manager/HR Rep

Degrees

  • Bachelor of Science
  • Associate of Arts
  • Medical Office Certificate
  • Medical Office Certificate

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