Ability to analyze and provide recommendations for efficiency and effectiveness of business processes, metrics and workflows. Ability to gather data, and provide analysis for real property inventory for our monthly General Services Administrations and Department of Homeland Security bills. Update data in Federal Real Property Management (FRM) software application. Review and analyze financial data to determine discrepancies. Also develop briefings, charts, spreadsheets, and databases to support our project management.
National Institute of Health-provide internal or external customer service and relationship management, serving as the first line of support, hospital staff support and help desk. Serve customers by taking telephone, fax and email inquiries; in addition to providing information. Representatives maintain a comprehensive working knowledge of policies, procedures and services in order to ensure the appropriate level of service is delivered. They ensure that correct information is shared with all callers, and outstanding customer and provider service is delivered by phone and in writing. They are responsible for answering incoming calls and electronic requests from external parties to register new patients, schedule healthier appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution.
Apply sharp analytical talents toward processing / inputting invoices check requests, and expense reports to include evaluating supportive documentation for adherence to APA policies, 1099 determination, sales tax exemption, and proper authorization. Optimize payment processes by determining due dates, applying discounts, and entering data into an internal accounting system. Expertly generate, review, and edit reports for data entry accuracy, along with posting batches to account payable sub-ledger and guaranteeing all transactions are processed in accordance with Sarbanes-Oxley regulations. Perform all cash handling duties, as well as documenting key monetary values through consistent recordkeeping practices. Interface among APA staff and vendors regarding status of payments to include researching / responding to diverse accounts payable concerns; maintaining accurate filing systems; and supporting additional administrative operations as necessary.
Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts payable data.
Reconcile the accounts payable ledger to ensure that all payments are accounted for and properly posted.
(Contractual Positions) Duties while assigned to National Institute of Health consist of answering telephone calls and receiving messages, execute data entry through the message pad software, inserting caller, institute, telephone number, billing phone. Duties while assigned to National Institute of Health consist of paging doctors for anesthesia for patients. Paged Social Workers to help assist with patient needs. Provided assistance to the hearing impaired with TTY national and international calls. Placed code Blue/fire emergencies calls to dispatcher, using the wireless office messenger icon, typing in pager number, code Blue, building and location. Monitors the blood bank refrigeration system, oxygen, fire and smoke detection systems; detects problems in those areas, and acts immediately.
Analyzed, reviewed, and prepared billing reports; performed necessary consumer-based invoicing; and entered all data and process adjustments as required to maintain a seamless operational process. Updated customer files and mailed necessary invoices, monthly statements, and support documentation in an efficient manner. Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted. Assisted customers by demonstrating a comprehensive knowledge of company services to include performing routine documentation requests and appropriate call transfers to build optimal client relationships. Resolved unidentified checks and reconciled general ledger accounts, along with preparing prepaid advertising credit card batches for processing and overseeing payment applications, daily bank deposits, and daily cash receipts reports.
Provided efficient administrative tasks to support MFP programs to include promptly answering related procedural questions and maintaining both a Fellows database and associated permanent files. Organized mass mailings of promotions, applications, announcements, correspondence, and other specialized executive-level requests, as well as coordinating the design and production of all MFP materials (i.e. brochures, flyer's, post cards).
National Institute of Health- Answering telephone calls and receiving messages, execute data entry through the message pad software, inserting caller, institute, telephone number, billing phone.
Consist of paging on-call doctors both for staff members and patients.
Contact Social Workers to help assist with patient needs.
Provided assistance to the hearing impaired with TTY national and international calls.
Placed code Blue/fire emergencies calls to dispatcher, using the wireless office messenger icon, typing in pager number, code Blue, building and location
Bachelor of Science in Economics Morgan State University
Billing, Data Gathering, Program Analysis, Client Relations, Project Support, Outbound Calls, Data Entry, Invoices, Account Payable/Receivable, Accounting, Administrative Operations, Cash and Check Handling, Documenting, Filing, Typing, Administrative Tasks, Correspondence, Metrics, Spreadsheet, (Excel) Microsoft Office
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