Financial Operations Manager Resume Example
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FINANCIAL OPERATIONS MANAGER
Executive Profile
Financial / Administration Manager with over twenty-five years experience. Recognized for ability to identify continuous change actions to reduce cost, enhance quality, and increase margins. Supervised Exempt and Non-Exempt direct reports with responsibilities in financial reporting, planning, forecasting, facility maintenance, information systems, accounts payable, payroll, fixed assets, and general ledger. Led several network projects bringing in new processes and procedures ahead of schedule and on or below budget. Employee trust is the key to any organizations success and the work environment must be such that people work without fear and in a culture that encourages pride in both personal and organizational accomplishments.
[Job Title] who specializes in quality service, customer retention, productivity and team management.
[Job Title] who specializes in quality service, customer retention, productivity and team management.
Devoted [Job Title] who sustains the highest level of customer service through efficient team and customer account management.
Skill Highlights
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Core Accomplishments
Project Management:
- Initiated internal support / coaching system which resulted in $700 thousand dollar savings and reduction is customer escalations.
- Managed two $1.5 million remodeling projects in high-rise office building
- Spearheaded start up bank check clearing operations in Los Angles, CA and Baltimore MD
- Launched start up data processing center in Ontario Canada
Staff Development:
- Mentored and coached employees resulting in renewal of $18.1 million contract.
Professional Experience
Financial Operations Manager, 01/2002 to CurrentAarp － Concord , NH
- Led several cross-functional teams and coached team members, as appropriate, to develop skills and confidence in their ability to examine work processes, create solutions, and measure improvements.
- Participated in management team process to develop vision and mission statements.
- Recognized for ability to develop consensus for strategic planning among all stakeholders.
- Communicated with Senior Managers and coordinated financial reporting for multiple departments.
- Led cross-functional team to develop and execute a seasonal hiring plan annually to hire and train over 800 new employees.
- Led cross-functional team that created and implemented an internal support / coaching system that reduced labor costs by $800,000 annually.
- Financial and Operations Management: Compiled and analyzed employee turnover data to determine root causes and assisted cross-functional team with creating solutions to increase employee retention.
- Create a 19 million dollar annual budget for a 24-hour, 7 days a week call center that employs 1,500 customer service phone representatives and 45 exempt level employees.
- Consistently monitor and accountable for labor expenses including all employee salaries, benefit time, overtime, agent occupancy, training expenses and service efficiency time for 3 separate call center departments.
- Responsible for financial management in a contact center with up to 1,500 employees and annual sales exceeding $8.5 Billion.
- Recognized for efforts to identify new processes to improve quality, reduce costs, and increase margin.
- Utilized workforce management software in conjunction with Microsoft Excel to adequately staff multiple call center departments to achieve occupancy and abandon rate service indicator goals.
- Directly supervised up to 18 Exempt and Non-Exempt staff.
- Oversee onsite retail store operations with $1 million in annual sales.
- Responsible for all outside service contract negotiates including: air conditioning, elevator, landscaping, janitorial service, pest management, waste management, fire-suppression system and back-up generator/UPS system.
Office Services Manager, 01/2000 to 01/2002Mckinsey － New Jersey , NJ
- Lead a team of 16 people that provided shipping and receiving, purchasing, catering, travel, and copy center services for 300 consultants.
- Responsible for $16 million annual budget.
- Streamlined Account Payable and Mail operations, eliminating 2 full time employees.
- Managed two $1.5 million, remodeling projects in high-rise office building.
- Assisted cross-functional team with the installation of online Ariba purchasing system and use of Amex corporate purchasing card at 2 locations.
Operations Manager, 01/1995 to 01/2000Transdevna － Lodi , CA
- Lead a team of 50 people that provided administrative support services to clients.
- Created a team environment out of complete chaos, and successfully saved 2 critical accounts for Pitney Bowes.
- Secured $18.1 million in annual revenue by negotiating contracts with major clients.
- Implemented a bar code shipping and receiving systems that accurately captured customer-shipping expenses.
Operations Manager, 01/1993 to 01/1995Transdevna － Medford , MA
- Participated on project that successfully implemented 1500 hour, $7.5 million rewrite of company's data entry software.
- Led a team that successfully installed data entry operations in Ontario Canada.
Operations Manager, 01/1986 to 01/1993Transdevna － Newark , NJ
- Successfully opened new check clearing operations in Los Angles, California and Baltimore, Maryland.
- Eliminated 2 days of float time on $20 million/day transactions by implementing a new process.
Education
Bachelor of Science:Healthcare Administration,2015Indian River State College － City, State, United States3.7 GPA
Associate of Applied Science:Arts, Business Administration,2005Indian River Community College － City, State, United States
Skills
P&L Management, Budget Allocation, Budget Analysis, Budget Development, Budget Forecasts,Team Building, Team Leadership, Team Player, Leader,Staff Motivation, Implementation, Communication Skills, Community Outreach, Contract Negotiations, Cost Reductions, Operations Start-Up,Quality Management,
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Resume Overview
School Attended
- Indian River State College
- Indian River Community College
Job Titles Held:
- Financial Operations Manager
- Office Services Manager
- Operations Manager
Degrees
- Bachelor of Science : Healthcare Administration , 2015
Associate of Applied Science : Arts, Business Administration , 2005
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