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Financial Crimes Specialist III Resume Example

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FINANCIAL CRIMES SPECIALIST III
Professional Summary
Service-oriented Financial Crime Specialist with 10 year background in Customer Service. Core competencies include Attentiveness, Detail oriented and Conflict resolution as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills
  • Customer Service
  • Excellent verbal, written and interpersonal skills
  • Active listening
  • Critical thinking
  • Complex problem solving
  • Active Learning
  • Telecommunications
  • Troubleshooting
  • Side by side training
  • Attention to detail/accuracy
  • Microsoft Office
  • Reading comprehension
  • Time management
  • Judgment and decision making
  • Production and Processing
Work History
08/2010 to Current
Financial Crimes Specialist III Wells Fargo – Homewood, AL
  • Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations in order to mitigate and/or recover losses.
  • Monitors moderate to complex account activity which requires research that may involve multiple transaction channels.
  • Uses a variety of sources for information, including online systems and tools/models.
  • May perform general account handling functions such as close account determination, holds, restraints, etc.
  • Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse.
  • May contact customers and/or vendors to validate transactions.
  • May maintain files, records, databases and prepare standard/routine management reports.
  • Prepares required documentation including Suspicious Activity Reports.
  • May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability.
  • Reviews more complex/unique situations with senior department staff.
  • Analyze merchant representments by identifying what classifies as compelling evidence per Visa's rules and regulations, confirming provided information with customers, responding accordingly to the merchant's dispute based on reviewed information.
05/2010 to 08/2010
Customer Service Representative Savela Solutions – Birmingham, AL
  • Started working with Savela in May 2010 with Wachovia temporary in Debit Card Fraud and then was Hired on Permanently 08/04/2010 with Wachovia.
02/2008 to 11/2009
Customer Assistant At&t – Birmingham, AL
  • Received between 60-100 inbound calls a day.
  • Provided excellent customer support in Internet Technical Support.
  • Assisted customers with registration, expediting orders, email creating, DSL physical line testing, modem/filter set-up.
  • Assist customers with email, browser, and modem troubleshooting.
  • Interact with other departments to resolve customer issues or provide additional services.
  • Sales
  • Answer customers' questions, and provide information on procedures or policies.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
Education
2002
High School Diploma:
Woodland Hills Christian Academy - Alexander, AR
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Resume Overview

Companies Worked For:

  • Wells Fargo
  • Savela Solutions
  • At&t

School Attended

  • Woodland Hills Christian Academy

Job Titles Held:

  • Financial Crimes Specialist III
  • Customer Service Representative
  • Customer Assistant

Degrees

  • High School Diploma :

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