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Financial Crimes Specialist Resume Example

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FINANCIAL CRIMES SPECIALIST
Professional Summary

I am a dependable person who enjoys helping others overcome personal obstacles. I have a compassionate heart and the ability to think critically. I am comfortable working in a team-based setting and I have experience with those in need of community based living skills. I enjoy establishing relationships with others and making a change. I have volunteered with different community sites to gain experience with helping those around me. I have 3 years of experience working in a call center environment, but I am now ready to get a start to my career.

Skills
  • Inbound and Outbound Calling
  • Sales
  • Client Needs Assessment
  • Sales Goals
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • Highly motivated with strong organizational and analytical skills and attention to detail
  • Ability to recognize and escalate any discrepancies identified or noticed while processing
  • Strong verbal & written communication skills
  • Excellent data entry skills
  • Able to multi-task to accomplish tasks effectively
  • Proven ability to learn and apply new information
  • Ability to meet deadlines through good organization and follow up
  • Self-motivated and take initiative, works well under pressure
  • Cultural diversity
  • Good negotiation skills
  • Enjoy helping people get through tough times
  • Compassionate heart
  • Ability to handle myriad of job duties with efficiency
  • Driven to help others overcome personal obstacles
Work History
Financial Crimes Specialist, 01/2020 to Current
Wells Fargo – Roanoke, Virginia
  • Analyzed financial statements and bank records to identify fraud and other instances of financial crimes.
  • Obtained and verified evidence by observing and conducting research of suspects and bank records.
  • Reviewed bank reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Handled 40 calls on average per day to address customer inquiries and concerns.
  • Increased customer satisfaction by resolving fraudulent transactions on their account and replacing debit cards.
  • Resolve claims and notify the customer of the results in accordance with Regulation E guidelines.
  • With the use of excellent decision-making skills conducting a thorough investigating of claims/questionnaires while documenting and researching all required information to assist in resolving the claim when necessary.

Team Member Support Analyst, 02/2019 to 01/2020
Greene Resources Inc. – Roanoke, VA
  • Responsible for supporting team members and field sales teams through multiple support channels. (Incoming and outgoing calls, CHATs, Social Media & Email)
  • Deliver customer satisfaction both over the phone and over email
  • Resolve all contacts on first touch
  • Ability to write memorandums using original or innovative techniques or style that effectively communicate issues, document procedures, outline plan of actions and detail results
  • Navigate multiple systems at one time.
  • Meet deadlines through good organization and follow up
  • Take initiative and works well under pressure
  • Assisted team members find availability and store cost on parts.
  • Assist team members place orders and verify information on parts.
Call Center Specialist, 04/2017 to 12/2018
The Orvis Company – Roanoke, Virginia
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Coached new team members on service techniques and provided scoring through quality assurance program.

Education
High School Diploma: 05/2016
Patrick Henry High School - Roanoke, VA
Human Service : Social Work , Expected in 12/2021
Virginia Western Community College - Roanoke, VA
Additional Information

I have volunteered at the local rescue mission.

I have volunteered at goodwill through their goodguides program to speak with kids about getting out of bad situations and becoming something more than that.

I have volunteered at mental health facilities to help people with severe mental illnesses successfully manage their lives through counseling.

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Resume Overview

Companies Worked For:

  • Wells Fargo
  • Greene Resources Inc.
  • The Orvis Company

School Attended

  • Patrick Henry High School
  • Virginia Western Community College

Job Titles Held:

  • Financial Crimes Specialist
  • Team Member Support Analyst
  • Call Center Specialist

Degrees

  • High School Diploma : 05/2016
    Human Service : Social Work , Expected in 12/2021

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