Financial Crimes Specialist 2 Resume Example
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FINANCIAL CRIMES SPECIALIST 2
Career Objective
A position as a Financial Analyst where I can utilize my knowledge in accounting and finance to perform tasks related to financial reporting, report generation, and trend analysis that will enable me to contribute towards the organization and improve my skills
Related Coursework
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Summary of skills
- Adept at working independently or as part of a team to deliver results
- Strong skills in time management, prioritizing task, and meeting deadlines
- Knowledge of key financial concepts and ability to analyst financial reports
- Detail-oriented with demonstrated ability to solve problems utilizing best practices
- Excellent organizational, interpersonal, verbal, written and communication skills
- Able to develop and implement policies and procedures
- Able to adapt with new work environment quickly
Experience
Novant HealthFinancial Crimes Specialist 212/2011 to Current
- Handle 60-70 incoming calls from customers with potential fraud situations
- Work 50-60 outbound fraud prevention cases daily to detect/prevent fraudulent activity
- Successfully identify unusually activity and refer for possible instances of Account Takeover, New Account Fraud, and Suspected Financial Abuse
- Ability to work multiple fraud systems: FDR, HOGAN, CIV, FDWC, WV DPS, FI, and PREVENT
- Provide mentoring and training assistance to newly hired team members and current teams members that are looking to improve their job performance
- Develop and organize team activities as a member of the fun committee
NCO GroupCustomer Service Representative06/2011 to 12/2011
- Communicated with 35-40 customers daily via chat and email
- Provided prompt resolutions to customer inquiries by supplying appropriate and accurate information
- Accurately documented and update records in required systems
- Maintained diplomacy and tact when dealing with upset or escalated customers
- Provided feedback to management concerning possible problems or areas of improvement
- Escalated customer complaints through the appropriate channel to management
Wachovia, A Wells Fargo CompanyPCG Online Client Representative: 12/2007 to 08/2008
- Setup 70-80 new online brokerage accounts daily while providing a high level of customer service
- Handled 15-20 escalated calls daily from clients experiencing various technical issues
- Responded to 20-30 telephone inquiries from internal and external customers
- Assisted with the training of new hires while ensuring compliance regulations were followed
- Assessed customer needs, suggested, and promoted alternative products and services
Education
Bachelor of Science:Finance with Accounting Concentration2011UNC Charlotte, City, State
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Resume Overview
School Attended
- UNC Charlotte
Job Titles Held:
- Financial Crimes Specialist 2
- Customer Service Representative
- PCG Online Client Representative:
Degrees
- Bachelor of Science : Finance with Accounting Concentration 2011
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