Financial Crimes Specialist 2 Resume Example Wells Fargo Bank N.A

FINANCIAL CRIMES SPECIALIST 2

Career Objective

A position as a Financial Analyst where I can utilize my knowledge in accounting and finance to perform tasks related to financial reporting, report generation, and trend analysis that will enable me to contribute towards the organization and improve my skills

Related Coursework

Immediate Accounting I & II
Financial Management
Investments

Econometrics
Financial Theory & Practice
Cost Accounting

Summary of skills

Adept at working independently or as part of a team to deliver results
Strong skills in time management, prioritizing task, and meeting deadlines
Knowledge of key financial concepts and ability to analyst financial reports
Detail-oriented with demonstrated ability to solve problems utilizing best practices
Excellent organizational, interpersonal, verbal, written and communication skills
Able to develop and implement policies and procedures
Able to adapt with new work environment quickly

Experience

Wells Fargo Bank N.A Financial Crimes Specialist 212/2011 to Current

Handle 60-70 incoming calls from customers with potential fraud situations
Work 50-60 outbound fraud prevention cases daily to detect/prevent fraudulent activity
Successfully identify unusually activity and refer for possible instances of Account Takeover, New Account Fraud, and Suspected Financial Abuse
Ability to work multiple fraud systems: FDR, HOGAN, CIV, FDWC, WV DPS, FI, and PREVENT
Provide mentoring and training assistance to newly hired team members and current teams members that are looking to improve their job performance
Develop and organize team activities as a member of the fun committee

NCO GroupCustomer Service Representative06/2011 to 12/2011

Communicated with 35-40 customers daily via chat and email
Provided prompt resolutions to customer inquiries by supplying appropriate and accurate information
Accurately documented and update records in required systems
Maintained diplomacy and tact when dealing with upset or escalated customers
Provided feedback to management concerning possible problems or areas of improvement
Escalated customer complaints through the appropriate channel to management

Wachovia, A Wells Fargo Company PCG Online Client Representative: 12/2007 to 08/2008

Setup 70-80 new online brokerage accounts daily while providing a high level of customer service
Handled 15-20 escalated calls daily from clients experiencing various technical issues
Responded to 20-30 telephone inquiries from internal and external customers
Assisted with the training of new hires while ensuring compliance regulations were followed
Assessed customer needs, suggested, and promoted alternative products and services

Education

Bachelor of Science:Finance with Accounting Concentration2011UNC Charlotte, Charlotte, NC

Resume Overview

Companies Worked For:

Wells Fargo Bank N.A
NCO Group
Wachovia, A Wells Fargo Company

School Attended

UNC Charlotte

Job Titles Held:

Financial Crimes Specialist 2
Customer Service Representative
PCG Online Client Representative:

Degrees

Bachelor of Science : Finance with Accounting Concentration 2011

Financial Crimes Specialist 2 Resume Example

Resume Score: 70%

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