Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

To obtain a position that will allow me to utilize my varied computer, accounting, communication, and business skills. Authorized to work in the US for any employer

  • Timekeeping
  • Attention To Detail
  • Receptionist
  • Reconciling
  • Customer Service
  • Office Experience
  • Microsoft Office Specialist
  • QuickBooks
  • Benefits, Receiving
  • Insurance Verification
  • Accounting
  • Data entry
  • Filing, Scheduling
Work History
Financial Clearance Specialist, 12/2019 - Current
Northwestern Medicine South Elgin, IL,
  • Managing daily assignments using standardized protocols and work queues to ensure timely completion of financial clearance in accordance with departmental processes and payer guidelines.
  • Collecting, verifying, and recording all demographic information required for patient financial clearance in accordance with hospital policy.
  • Verifying insurance eligibility using available technologies, payer websites, or by phone contact with third party payers.
  • Working in accordance with required State and Federal regulations and hospital policies.
  • Ensuring that correct insurance company name, address, plan, and filing order are recorded in the patient accounting system.
  • Utilizing payer exception reports to update coverage / PCP information.
  • Contacting PCP (primary care physician) offices to secure referrals and entering referrals into patient accounting system.
  • Documenting all actions taken on accounts with clear and concise account notes.
  • Participating in process improvement activities.
  • Obtains authorization via insurance portals and/or fully supports ordering practice in doing so prior to patient appointment
  • Manages numerous authorization requests concurrently without impacting quality
  • Maintains the confidentiality and privacy of protected health information consistent with HIPAA requirements at all times
Payroll Associate, 06/2016 - 12/2019
Acv Auctions Fredonia, NY,
  • Processing weekly, bi-weekly, semi-weekly and monthly payrolls.
  • Responsible for preparing and maintaining personnel and payroll data for a high volume of employees, including incentive pay, deductions, salary adjustments and increases, taxes, terminations, transfers, new hires, benefits, docked time and medical leave records.
  • Created new departmental operations manual.
  • Reducing errors and ensuring departmental consistency.
  • Posted current payroll changes, salary increases and adjustments, ensuring proper and timely payment with 99% accuracy.
  • Researched and resolve payroll discrepancies, increasing employee satisfaction.
  • Calculated short term disability payment, ensuring employee received proper payment determined by policy.
  • Updated W-4, state and local tax information, ensuring proper withholding's.
  • Quick Books data entry.
  • Reconciling monthly bank statements.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments
  • Adjusted employee tax status along with information regarding withholding.
  • Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Updated employee files with new details such as changes in address or salary levels.
  • Monitored social media and online sources for industry trends.
Bank Teller, 03/2015 - 06/2016
Pacific Western Bank New York, NY,
  • Provide operational and sales support for a high-volume financial institution.
  • Establish, retain and deepen relationships with existing and potential customers.
  • Uncover customer opportunities and refer them to the appropriate specialist while providing exceptional customer service.
  • Receiving checking and savings deposits: verify cash and endorsements; receive proper identification for cash back, and issue receipts of deposits.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records on demand, including account statements and copies of checks.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Counted and packaged currency and coins.
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings
Associate: Business Administration, Expected in 12/2018
Middlesex Community College - Bedford - Bedford, MA
High School Diploma: Business Technology, Business Administration, Expected in
Shawsheen Valley Technical High School - Billerica, MA

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School Attended

  • Middlesex Community College - Bedford
  • Shawsheen Valley Technical High School

Job Titles Held:

  • Financial Clearance Specialist
  • Payroll Associate
  • Bank Teller


  • Associate
  • High School Diploma

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