An enthusiastic, energetic, and highly motivated individual with 30 years of customer service experience from all levels of personnel to the clients we serve in the community. I have worked in the Healthcare industry for 18 years from behind the scenes to working on the hospital floor. Strong attention to detail and advanced knowledge of medical terminology. Experience in supporting multiple physician offices in the Tri-Health organization. Expertise includes verifying insurance coverage, record reviews, and scheduling procedures within the Outpatient Radiology Department. Knowledge in Epic, Outlook, Passport, and various commercial / private insurance requirements.
Skill Highlights
Patient focused care
Strong work ethic
Team player with positive attitude
Maintains strict confidentiality
Good written/verbal communication
Data Entry / Other clerical skills
Strong planning/organizational skills
Education and Training
University of CincinnatiCincinnati, OhioExpected in 1997 – –Bachelor of Science:Communication Disorders - GPA:
University of CincinnatiCincinnati, OHExpected in 1993 – –Associate of Arts:General Studies - GPA:
Professional Experience
Fairview Health Services - Financial Clearance Representative Forest Lake, MN, 07/2015 -
Acquired authorizations for radiology procedures ordered by physicians.
Confirmed patient information and verified insurance.
Approved over 500 patient accounts per month for outpatient services with over 95% accuracy.
Customer Service
Consistently informed patients of their financial responsibilities prior to services being rendered.
TriHealth - Patient Care Assistant / Unit Coordinator in the NICU City, STATE, 09/2003 - 07/2015
Customer service with all clients and all levels of medical personnel.
Data and Charge Entry
Use of fax, phone, copier, etc
Team player in all aspects of The pt. Care Team.
Admitted / Discharged patients as needed.
Scheduled patients for Outpatient clinic visits after discharge.
Helped with patient cares ex: feeding, bathing, teaching caregivers how to care for a premature infant.
TriHealth - Central Scheduler/Central Scheduling City, STATE, 09/2002 - 08/2003
Scheduled clients for outpatient services.
Interaction with all levels of personnel.
Data Entry
Problem Solving
TriHealth - Outpatient Insurance Verifier City, STATE, 07/2000 - 08/2002
Verified client insurance information for proper pre-certification.
Customer Service and Problem Solving
Data Entry, filing, faxing
Consistently advised clients of financial responsibility for their procedures in a timely manner prior to the admission.
Stein Mart - Full-Time Associate / Back Cash Office / Accessories Mgr City, STATE, 08/1995 - 04/2002
Full-time Ladies Associate
Employee of the Month
Interaction with all clientele and intra office personnel.
money handling, register audits.
Display merchandise in a timely manner.
Oversaw the training of new hires within the dept.
Kempf Surgical Appliances - Consignment Customer Service City, STATE, 01/1997 - 07/2000
Ordered / Sold DME equipment to pts' within certain medical offices.
Verified insurance for maximum reimbursement.
Helped patients' with the operation of personal DME equipment.
Data Entry, Customer Service, Problem Solving, and a multitude of clerical skills.
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School Attended
University of Cincinnati
University of Cincinnati
Job Titles Held:
Financial Clearance Representative
Patient Care Assistant / Unit Coordinator in the NICU
Central Scheduler/Central Scheduling
Outpatient Insurance Verifier
Full-Time Associate / Back Cash Office / Accessories Mgr
