(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
An enthusiastic, energetic, and highly motivated individual with 30 years of customer service experience from all levels of personnel to the clients we serve in the community. I have worked in the Healthcare industry for 18 years from behind the scenes to working on the hospital floor. Strong attention to detail and advanced knowledge of medical terminology. Experience in supporting multiple physician offices in the Tri-Health organization. Expertise includes verifying insurance coverage, record reviews, and scheduling procedures within the Outpatient Radiology Department. Knowledge in Epic, Outlook, Passport, and various commercial / private insurance requirements.
Skill Highlights
  • Patient focused care
  • Strong work ethic
  • Team player with positive attitude
  • Maintains strict confidentiality 


  • Good written/verbal communication
  •  Data Entry / Other clerical skills
  • Strong planning/organizational skills 
Education and Training
University of Cincinnati Cincinnati, Ohio Expected in 1997 Bachelor of Science : Communication Disorders - GPA :
University of Cincinnati Cincinnati, OH Expected in 1993 Associate of Arts : General Studies - GPA :
Professional Experience
Fairview Health Services - Financial Clearance Representative
Forest Lake, MN, 07/2015 -
  • Acquired authorizations for radiology procedures ordered by physicians.
  • Confirmed patient information and verified insurance.
  • Approved over 500 patient accounts per month for outpatient services with over 95% accuracy. 
  • Customer Service
  • Consistently informed patients of their financial responsibilities prior to services being rendered.
TriHealth - Patient Care Assistant / Unit Coordinator in the NICU
City, STATE, 09/2003 - 07/2015
  • Customer service with all clients and all levels of medical personnel.
  • Data and Charge Entry
  • Use of fax, phone, copier, etc 
  • Team player in all aspects of The pt. Care Team.
  • Admitted / Discharged patients as needed.
  • Scheduled patients for Outpatient clinic visits after discharge.
  • Helped with patient cares ex: feeding, bathing, teaching caregivers how to care for a premature infant.
TriHealth - Central Scheduler/Central Scheduling
City, STATE, 09/2002 - 08/2003
  • Scheduled clients for outpatient services.
  • Interaction with all levels of personnel.
  • Data Entry
  • Problem Solving
TriHealth - Outpatient Insurance Verifier
City, STATE, 07/2000 - 08/2002
  • Verified client insurance information for proper pre-certification.
  • Customer Service and Problem Solving
  • Data Entry, filing, faxing
  • Consistently advised clients of financial responsibility for their procedures in a timely manner prior to the admission.
Stein Mart - Full-Time Associate / Back Cash Office / Accessories Mgr
City, STATE, 08/1995 - 04/2002
  • Full-time Ladies Associate
  • Employee of the Month
  • Interaction with all clientele and intra office personnel.
  • money handling, register audits.
  • Display merchandise in a timely manner.
  • Oversaw the training of new hires within the dept.
Kempf Surgical Appliances - Consignment Customer Service
City, STATE, 01/1997 - 07/2000
  • Ordered / Sold DME equipment to pts' within certain medical offices.
  • Verified insurance for maximum reimbursement.
  • Helped patients' with the operation of personal DME equipment.
  • Data Entry, Customer Service, Problem Solving, and a multitude of clerical skills.

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School Attended

  • University of Cincinnati
  • University of Cincinnati

Job Titles Held:

  • Financial Clearance Representative
  • Patient Care Assistant / Unit Coordinator in the NICU
  • Central Scheduler/Central Scheduling
  • Outpatient Insurance Verifier
  • Full-Time Associate / Back Cash Office / Accessories Mgr
  • Consignment Customer Service


  • Bachelor of Science
  • Associate of Arts

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