Dedicated consumer banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced financial center manager with over 5 years of experience in finance industry. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Adaptable to Changing Conditions
Employee Training Oversight
Creative and Innovative
Work Planning
Team Building Leadership
Customer Service
Social Perceptiveness
Goal Setting
Willing to Learn
Relationship Building
Education
Livingstone CollegeSalisbury, NC, Expected in 06/2010 – –Bachelor of Science:Business Administration - GPA:
Class Rank: Cum Laude
Elected Captain of Blue Bears Football Team, 2009
Graduated with Honors
Continuing education in Executive MBA program at Cal Lutheran University.
Completed professional development as Grad Assistant for LC Blue Bears Athletic Program.
Accomplishments
Promoted to FC Assistant Manager after only 2 years for exceptional performance during annual audit.
Supervised team of 7 staff members.
2020: Hive Five Award.
2019: Bronze Award - Employee of the Month
2017: Gold Award - Q4 Rising Star
2016: Gold Award - Market Leader Recognition
Work History
Independent Bank Group, Inc - Financial Center Assistant Manager Dallas, TX, 02/2015 - Current
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Recruited and hired talent for all operations and service delivery and managed branch offices by mentoring and cross training new leadership as part of succession planning.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Developed strategic plans for day-to-day financial operations.
Supported Financial Center Manager with special projects and additional job duties.
Developed metrics for teller goal objectives, supporting key metrics improving dashboard results to 85% to goal.
Supervised tellers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
Trained team members on cash register operation and cash handling.
Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Built and lead high-performance team focused on achieving sales and service goals.
Collaborated with internal business partners to deliver cohesive banking experience to customers.
First Guaranty Bancshares, Inc. - Relationship Banker Moreauville, LA, 03/2014 - 02/2015
Worked with clients to address and respond to client and partnership management issues.
Processed customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
Opened, closed and updated accounts for customers.
Balanced teller drawers and ATM cash.
Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
Processed 40 - 50 customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database
Bridgestone Corporation - Sales and Service Specialist Fort Collins, CO, 01/2013 - 03/2014
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Set up appointments with potential and current customers to promote new products and services.
Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
Increased revenue monthly goals by 10% through generating and maintaining relationships with accounts and effectively selling new products.
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