Highly-motivated financial analyst with nearly eight years of experience in credit and financial analysis. My professional background has allowed me to nurture and improve my analytical and problem-solving skills. I have an endless sense of curiosity which drives my desire for continued learning and to seek out new challenges.
Skills
Advanced financial and credit analysis
Detail-oriented research and reporting skills
Excellent communication and writing skills
Strong organization and efficient multi-tasking skills
Expertise with Microsoft Office: Word, Excel, Powerpoint; and Adobe software
Extensive knowledge of Salesforce; Sharepoint; Oracle Business Intelligence and Oracle ERP; RightAngle; and S&P CapIQ
Fluent in English, Chinese (Mandarin), and intermediate Spanish and basic Japanese
GAAP and statutory reporting
Financial statements expertise
Education
University of CincinnatiCincinnati, OHExpected in 04/2011 ā āBachelor of Science:Accounting - GPA:
Work History
Safran Group - Financial Analyst Twinsburg, OH, 04/2019 - Current
Analyzed and monitored statistical data trends
Delivered financial oversight and advice to corporate stakeholders to improve strategic planning
Presented oral and written reports on general economic trends and industry trends, individual corporations, and
Completed thorough research into volatile commodity market and reported on relevant trends
Analyzed financial information related to payroll, capital projects, operating expenses, professional service contracts and office supplies and equipment to examine budget needs
Handled internal and external inquiries and complaints submitted by accounts payable clerk, finance director and other department heads, providing outstanding customer service when resolving issues
Developed, produced and analyzed financial statements by region
Identified risks associated with projects, contract approvals and other client accounting issues
Performed calculations and statistical analysis on [Data type]
Created and maintained precise and accurate models, charts and reports
Managed, tracked and monitored financial updates, watch lists
Improved emergency resolution processes to save time
S&P Global - Rating Analyst Chicago, IL, 01/2016 - 03/2019
Efficiently processed an average of four credit issues per week while performing a comprehensive analysis of each issue
Concisely and effectively presented credit recommendations to rating committee with thorough research and detailed analysis to support each rating assignment
Published reports on each credit rating assigned, providing comprehensive rationale supporting analysis
Maintained strong customer relationships through excellent communication and by being knowledgable and responsive
Effectively communicated with officials/financial advisors of the credit issue to gather relevant and necessary information about the entityās financial and management policies
Thoroughly assessed fiscal and economic status of each entity by analyzing and understanding relevant financial information such as audits, Preliminary Official Statements, debt schedules, income and wealth indicators, budgets, etc
Passed the USPF Advanced Criteria exam
Facilitated training and problem-solving sessions to identify process issues, and develop procedures for more efficient operations and smoother workflowMeticulously managed and archived quality documentation
Successfully prioritized daily/weekly tasks in order to accurately gauge workload, and maintain open lines of communication with team members to either ask for or provide assistance
First Horizon National Corp. - Credit Analyst Lavergne, TN, 06/2014 - 12/2015
Thoroughly conducted analysis of customer information such as financial statements to determine level of risk involved for extending credit
Accessed credit records to evaluate customer histories and gathered loan documentation for underwriting
Consistently achieved and/or surpassed monthly goals of applications and documents reviewedwhile maintaining a low Quality Assurance rate
Gathered and utilized appropriate resources to thoroughly research and validate documents provided such as bank statements, credit reports, tax returns, leases, etc
Quickly identified missing and/or necessary information in order to concisely relay requirements to the appropriate department
Carefully reviewed documents for any indicators of fraud or erratic data
Assisted with the fraud project, Fraudlinks, by reviewing accounts and giving input to help with the efficiency and accuracy of the process
Volunteered to help with various projects, such as closing audits, and provided helpful suggestionsto make the process more seamless and efficient
Effectively balanced multiple responsibilities and tasks of processing credit applications as well as closing accounts
Engaged with new hires by answering questions and helping them integrate into the company culture
Successfully worked in tandem with sales team and customers to negotiate payments and verify account reconciliations
Gap Inc. Direct - Customer Relations Advisor City, STATE, 08/2011 - 10/2012
Liaised with sales, marketing,n and management teams to develop solutions and accomplish shared objectives
Performed data entry with Salesforce to record call notes, suggestions and questions
Followed-through on all critical inter-departmental escalations to increase customer retention rates
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Provided primary customer support to internal and external customers in fast-paced environment
Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
Maintained up-to-date knowledge of product and service changes
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
ā¢ Documented complaints and comments from customers and retail stores for potential marketingstrategies.ā¢ Analyzed gathered data to predict and recognize trends in the market.ā¢ Developed Microsoft Excel spreadsheets and charts based on store policy data to analyze customerrelation trends.ā¢ Advised retail staff and customers regarding company policy and regulations
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