Experienced Retail Sales/Leadership adept at problem solving, customer service and hiring and training hardworking, quality staff. Determined Store management with strong interpersonal skills and extensive retail and sales experience. Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Driven Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management.Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Highlights Retail inventory management Accurate cash handling Store opening and closing procedures Store operations MS Office proficient Outstanding communication skills Exceptional leader Conflict resolution skills Team-oriented Commission sales Sales professional Recruiting and interviewing Reliable Flexible schedule Strong lead development skills Excellent negotiating tactics Regional accounts Staff development/training
Accounting, Advertising, Assistant Manager, Business Administration, ca, customer satisfaction, excellent customer service, excellent customer
Financial educator People skills: , enthusiastic people person, advanced problem-solving, great organizational skills service, Fashion, inventory, Marketing, meetings, Merchandising, payroll, policies, reconciling, recruiting, retail, Retail management, sales, San, shipping, strategy
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Identified prospective customers using lead generating methods and performing an average of 100 cold calls per day.Participated in various incentive programs and contests designed to support achievement of production goals.Consistently met and exceeded department expectations for productivity and accuracy levels.Fielded an average of 100 customer service calls per day.Tracked down sources of special products and services to meet customers' special needs.Trained new employees on company customer service policies and service level standards.
Deans List, Fall 2014 Continuing Education in Business Retail management, Coursework in Marketing and Advertising
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