Financial Analyst (Consultant) Resume Example

• Install, configure, monitor and troubleshoot PC's and related hardware on OS platforms.
• Perform diagnostic testing on PC equipment and ensure equipment is up and running at all times.
• Perform imaging setup for standard desktop applications.
• Troubleshoot and resolve email related issues, Internet Explorer issues and other PC software related issues.
• Resolve numerous technical support issues with a friendly attitude to make the customer feel more comfortable and at ease during troubleshooting.
• Test and deploy new software, procedures, installation, and upgrade activities.
• Analyze and correct issues using documented procedures and available tools as well as personal knowledge and skills and recommended solutions.
• Liaison to accounting group in ensuring SQL report changes are in line with business changes.
• Consistently working towards improving reporting process.

• Implementing and creating a customer master database to maintain Health Care Provider information for year end reporting.
• Coordinate communication with various vendors to implement new spend processes for DRL Inc.
• Verify with spend owners and departments to obtain critical information needed to be entered into the Concur system by sales force for reimbursement and reporting.
• Collect missing information from spend owners according to IRS and company guidelines.
• Ensure that all accurate information has been received to feed to the Aggregate Spend System.
• Prepare detailed information regarding Health Care Providers for state and federal spend reporting.

• Provided daily phone support to all end users within the Firm for all components of the IT infrastructure and Application Support.
• Troubleshoot workstation access, applications software and functional application support, using knowledge of network operating systems or notifying the appropriate support organization.
• Recorded problem systems and status information through the use of REMEDY.
• Provided Remote Access VPN Administration setup and support.
• In-House application support for Accountants, Tax and Audit Advisory.
• Supported the implementation and deployment of internal business systems and solutions, and maintain technology guidelines, operating procedures and support documentation.
• Escalated or consulted issues with 2nd and 3rd level support and management when solution was not solvable and proactively maintained communications with callers through analysis and resolution process particularly in difficult customer situations, to keep them informed of status and provided follow-up once resolved to ensure customer satisfaction.

•Monitored and analyzed expenses in excess of $14M on a quarterly basis.

•Responsible for maintaining proper accrual posting process. Assured that accruals are properly documented, not recorded to spend down remaining budgetary amounts, accruals on already paid expenses have not occurred and they have an expected end date and are not posted in the ledger indefinitely.

•Trusted to function within company guidelines in compliance of Generally Accepted Accounting Principles (GAAP), IFRS and Statutory Accounting Principles.

•Improved results analysis to better identify patterns, risk areas and potential financial exposure.

•Trained and mentored junior representatives from Global Operations Service Center in India by means of new standard operating procedures for operational and transactional processes impacting the financial statements, including closing, reporting and analysis.

•Coordinated agreement between management and business contacts to verify monthly, quarterly, and yearly expense reconciliation.

•Functioned as Single Point of Contact (SPOC) for quarterly Balance Sheet Certification to handle internal audit to ensure compliance with Sarbanes-Oxley.

•Audited internal systems to locate paid invoices and cancelled checks to compile them for submission to external auditors.

•Generated head count reports and liaised with IT group to ensure changes were accurately processed.

•Prepared monthly cost center lists based on changes and communicate with respective individuals.

• Managed over 50 accounts for institutional employee benefit programs for Fortune 500 companies in excess of $12 million annually.
• Supervised billing, administration and customer service activities for 1500 individual policy holders.
• Implemented the financial interface between MetLife and corporate accounts activities to over $1MM/month.

• Managed over 1600 customer inquiries per month comparative to other team members, falling within top five (5) percentile of productivity.
• Problem solved unique and different technical issues by trouble shooting equipment for the benefit of Verizon Wireless phone service subscribers; escalated to team coordinator for more complex issues.
• Replied upon to resolve complex billing disputes for difficult clients to create a win/win situation for both the customer and Verizon Wireless.