Detail-oriented library professional well-trained in equipment, materials, and resources. Excellent interpersonal, organizational and communication skills developed over twelve years of related experience. Successful at building rapport with patrons and accomplishing simultaneous tasks. Adept at assisting students, faculty, and members of the public with conducting research using reference materials. Capable of keeping books, periodicals, maps, and other collection items well-organized and professionally displayed. Dedicated Librarian versed in the latest technology of materials organization and retrieval.
Skills
Dewey Decimal classification system
MARC record creation
Customer service
Integrated library systems
Administrative support
Microsoft Access
Library of Congress classification system
Online Computer Library Center
Interlibrary loan
Project management
Troubleshooting and resolution
Education and Training
University of North Texas at DallasDenton, TX, Expected in 05/2020 – –Master of Science:Library Science - GPA:
University Texas At DallasRichardson, TX, Expected in 12/2006 – –Bachelor of Arts:Finance And Accounting - GPA:
Analyzed financial data to identify financial trends, patterns, and strategy and compiled information into reports.
Determined and tracked budget expenses with accuracy and transparency.
Enhanced overall productivity leading to decreased labor costs and improved efficiency.
Exuded professional expertise and resourcefulness to gain the trust and confidence of clients, vendors, and other professionals.
Created in-depth spreadsheets, which detailed trends and forecasts for revenue, profitability, and expenses.
Streamlined cost analysis process by creating and implementing new, more efficient policies and procedures.
Strengthened operational efficiencies and traceability, developing organization systems for municipal bond transactions and sales.
Extracted data from various reporting systems to implement key operational changes.
Ally - Analyst Phoenix, AZ, 06/2014 - 12/2017
Performed in-depth analysis to help solve diverse problems with program implementation and operations.
Assessed program risks by reviewing plans and analyzing available data.
Assisted with post-implementation troubleshooting of new applications and application upgrades.
Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
Evaluated performance benchmarks and established review metrics for future tracking.
Improved reliability of supply chain software, systems, database and order processing.
Mitigated risks by leading and auditing international subsidiaries and operational processes.
Trained up to 15 junior Analysts.
Maricopa County, Arizona - Library Supervisor Waddell, AZ, 10/2007 - Current
Established student schedules and oversaw day-to-day work.
Provided a modern and successful educational experience for students by incorporating a range of media and technology options.
Sourced materials that met current needs, drove curiosity and supported learning.
Performed digital research using databases
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
City Of Peoria - Library Specialist Peoria, AZ, 08/2017 - Current
Handled in-person and telephone requests for information and materials.
Sourced and processed interlibrary loans across networks.
Directed patrons to desired library books, reference items, and equipment.
Compiled and maintained circulation, material and equipment records.
Restocked returned items to correct shelf or storage locations.
Collected fines from customers for overdue books and resources.
Updated FAQ library records to streamline organizational processes.
Located desired materials for institutional staff special projects.
Established excellent customer service standards, helping users find appropriate library resources, providing support for professional librarians, and using library-related computer application programs, personal computer application programs, and computer equipment daily.
Used library and in scholarly databases to locate necessary information.
Process interlibrary loans, as well as help students and faculty with their research inquiries.
Plan events for different workgroups such as diversity, international student groups, policy planning, and social media.
Organized library equipment and collections.
Successfully led key projects which resulted in a positive outcome.
Directed patrons to desired library books, reference items, and equipment.
Additional Information
Software
Library Science: Sirsi, Alma, Iliad, LibGuides (Libsight and Libcal)
Accounting/General Ledger: QuickBooks
Microsoft Office: Excel, Word, Access, PowerPoint, Outlook, One Note and VISO
Programming: Visual Basic C++, HTML, and CSS
Awards/Recognition
Received the highest achievement award/bonus - TWU
Earned a certificate of Digital Dexterity- TWU
Tenure Awards, yearly bonus – Parker Chiropractic University
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