Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Highly motivated and goal-driven Financial Analyst skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software.

Skills
  • Financial and Operational Reporting
  • Audit Coordination
  • Analyzing Performance
  • Report Generation
  • General Ledger Accounting Expertise
  • Adobe software
  • Customer Relationship Management
  • Financial Management
  • Excellent attention to detail
  • Forecasting trends
  • Project Management
  • General ledger accounting
  • Bookkeeping
  • Preparing budgets
  • Data Collection & Research
  • Documentation skills
  • Excellent managerial techniques
  • Strong organization
  • Developing solutions
  • Business Development
  • Budgeting
  • Accounting assistance
  • Administrative support
  • Account Reconciliation
  • Negotiation
  • Data trending
  • Expert in customer relations
  • Research abilities
  • Finance
Education
SUNY College of Agriculture & Technology At Morrisville Morrisville, NY Expected in Bachelor Of Applied Science In Information Technology : - GPA :
Work History
Altice Usa - Financial Analyst
Hendersonville, NC, 05/2014 - Current
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
  • Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
  • Improved operational efficiency and cultivated cost reduction and increased productivity.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Used Software to create reports and recommended courses of action to upper management.
  • Interacted with contractors, subcontractors and suppliers to guide cost analysis process by establishing and enforcing policies and procedures.
  • Handled internal and external inquiries and complaints submitted by accounts payable clerk, finance director and other department heads, providing outstanding customer service when resolving issues.
  • Collaborated on projects with other professionals such as lawyers, accountants or public relations experts.
  • Analyzed financial information related to payroll, capital projects, operating expenses, professional service contracts and office supplies and equipment to examine budget needs.
Ikea North America Services, Llc - Accounts Auditor
Tempe, AZ, 02/2016 - 10/2018
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
  • Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
  • Managed internal controls and assessed risks of technology network by performing information system audits of each division.
  • Analyzed data and findings and prepared reports for lead auditor detailing Type production.
  • Complied with established internal procedures by examining reports, processes and documentation.
  • Coordinated, managed and implemented projects for auditor and examiner evaluations.
  • Performed strategic planning, execution and finalization of audits.
  • Gathered and analyzed financial data to determine improvement efforts.
  • Developed and enforced audit policies and administrative and technical functions.
  • Established internal control systems by updating audit programs.
  • Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Suggested key budgetary changes to increase company profits.
  • Partnered with auditors on annual audits and realized compliance with governmental tax guidelines.
  • Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports.
  • Initiated comprehensive account assessments to check viability, stability and profitability of business operations.
  • Computed taxes owed by applying prescribed rates, laws and regulations.
  • Determined financial and operational audit areas, providing most economical and efficient use of audit resources.
  • Resolved financial and tax issues and maximized customer satisfaction scores.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
  • Collected and reported monthly expense variances and explanations.
  • Identified management control weaknesses and provided value added suggestions for remediation.
  • Worked with management at project level to achieve expense plans.
  • Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
  • Maintained integrity of general ledger and chart of accounts.
  • Reviewed accounts, resolved coding areas and tracked recurring expenses for accrual entry.
Bath Fitter - Customer Resolution Manager
Ridgeland, MS, 05/2010 - 06/2014
  • Collaborated with Type teams to resolve customer complaints and drive customer experience.
  • Completed retention-focused projects from scoping through execution.
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Defined loyalty offer strategy to maximize ROI while staying within budget constraints.
  • Identified and assessed customer's needs quickly and accurately.

+ Edit or add your own

  • Used Type strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth Type operations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established and maintained long-range plans for quality assurance.
  • Implemented and executed reviews of computer systems for compliance with state and federal regulations.
  • Effectively supervised staff of Number personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Enhanced Type initiatives while managing effective marketing campaigns.
  • Trained Number personnel in Brand equipment maintenance and enforced participation in exercises focused on developing Skill.
  • Greeted and welcomed new members, establishing and updating memberships to Company Type programs.
  • Improved staff morale and reduced employee turnover by Number%.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Engaged prospects and customers through trade shows, seminars and workshops.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Enterprise Rent-A-Car - Branch Manager
City, STATE, 05/2004 - 06/2010
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Expanded territory by negotiating beneficial deals for principle product sales, distribution and service.
  • Gathered and reviewed customer feedback to improve operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Identified and capitalized on community business opportunities with effective networking.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Generated dramatic improvements across entire sales cycle.
  • Maintained friendly and professional customer interactions.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Developed prospects for new loans though weekly cold calling.
  • Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Protected company assets with strategic risk management approaches.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Increased monthly staff retention rate after implementing new training programs.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

80Good

resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • SUNY College of Agriculture & Technology At Morrisville

Job Titles Held:

  • Financial Analyst
  • Accounts Auditor
  • Customer Resolution Manager
  • Branch Manager

Degrees

  • Bachelor Of Applied Science In Information Technology

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: